Reviews
TERRIBLE CUSTOMER SERVICE AFTER THE SALE!
TERRIBLE CUSTOMER SERVICE AFTER THE SALE!!! THE WHEEL FELL OFF THE VEHICLE BECAUSE THE LUG NUTS WERE NOT TIGHTENED TO SPECIFICATIONS, WHEN I NOTIFIED THEM ALL I GOT WAS THE RUN AROUND, NO ONE SEEMED TO CARE EVEN THOUGH SOMEONE COULD HAVE BEEN SERIOUSLY INJURED. THEY TAKE YOUR MONEY AND THEN THEY ARE DONE. I DON'T TRUST THEM AND WILL NOT LET THEM SERVICE MY CAR. I DON'T KNOW HOW THEY STAY IN BUINESS!!! I WILL NEVER GO TO THIS DEALERSHIP AGAIN.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Angie, at Hendrick, we strive to set the bar high to ensure our customers receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact our General Sales Manager, Dave Miller at 757-455-4500 to discuss further. Thank you, we appreciate your time.
This dealership is great.
This dealership is great. They are really quick positive. They are right on.point! Yes!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jeanette.Bazemore, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
Matt Curs worked diligently to get my repaired.
Matt Curs worked diligently to get my repaired. I am very happy with the service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jordanshirley933, thank you; we appreciate your feedback! We can't wait to see you again, have a great day!
GREAT SALE PERSON
YOU HAVE 1 OUSTANDING RESPRESENTOR, TYLER DUNCAN. HE WAS THE CATS MEOW, HE WAS THE QB WHO MADE THE LAST PLAY AND WON THE SUPER BOWL -- HE WAS THE REBOUNDER WHO TAP THE BASKETBALL AND WON THE NBA CHAMPIONSHIP. HE IS THE PERSON WHO FOUND THE CURE FOR THE COVID-19 VIRUS. NOW THAT IS A VERY SPECIAL PERSON. GIVE HIME A RAISE.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We sincerely value your business and look forward to your next visit!
Sean and the rest of the staff were great and got the
Sean and the rest of the staff were great and got the work done on my Bolt very quickly. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Rbhartman, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
AVOID RICK HENDRICK!!!!
I purchased a 2 year old car and was concerned about a vibration upfront when accelerating. Also the car jumps forward really hard when coming out of reverse to drive.They kept the car for over 2 weeks and offered no loaner car. They said there was no issue found but when I drove it away, the vibration sound was even louder!!! There was Plenty of other promises to correct other small issues that were never done. If it's a Chevy you're after, find another dealership or you'll be very sorry!
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We would like an opportunity to make this up to you. If you are willing, please reach out to us at (757) 216-1670, for Michael Letkemann, so we can work towards a resolution.
Walter is a great person and a salesman, very helpful and
Walter is a great person and a salesman, very helpful and knowledgeable, he listens and cater to our needs , we were glad to meet him and get his assistance
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Johnybaz62, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mr. Frank and Mr. Matt were fantastic. They are
Mr. Frank and Mr. Matt were fantastic. They are professional and we're very helpful in the service department. Thank you Rick Hendrick!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kermit071400, we really appreciate your positive review! We hope you have a great day!
I have had multiple high level experience with Rick
I have had multiple high level experience with Rick Hendrick Chevorlet Norfolk and couldn't be happier each time. Frank John was amazing today with top service, effectiveness and efficiency! Thank you again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chandlerashley86, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
We had our van at another shop 3 time and didn't get it
We had our van at another shop 3 time and didn't get it fixed after replacing multiple parts. We brought it to Hendricks and it was fixed the first time. The communication and professionalism from Frank was outstanding!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mhoggard, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!