Reviews
Great Service with timely communication
I went there for my first maintenance service. The staff was quick and communicated everything before the service in a timely and prompt manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Rich Purinton | Service Manager | rpurinton@dicksautogroup.com - (503) 640-6401
Purchasing a Previously Owned Car
I appreciated working with Leo, your Sales Representative. He was kind, thoughtful about my needs, and guided me through the sales process. If I could sum up my experience with the whole staff, it would be "Grateful, to have chosen to do business with you."
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Dick's Hillsboro Honda team
Great service
Cheryl was pleasant and had excellent customer service. My Ridgeline was in for a recall service and it was completed in less than an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Rich Purinton | Service Manager | rpurinton@dicksautogroup.com - (503) 640-6401
Great service. The place was very clean
Marv was a very friendly and honest salesman If I recommend anyone to your dealership I'm making sure they talk to Marv
- Customer service 5.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeremy, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Dick's Hillsboro Honda team
Great Service
When I bought my Honda or have taken it in for my scheduled maintenance, everyone has been friendly. No pressure when we bought it either. I drive from Rainier Oregon for my maintenance due to the experiences I’ve had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Dick's Hillsboro Honda team
Great service department
Quick service, written inspection report was informative and welcome. Clean and accommodating waiting room. The dealer had a very knowledgeable staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Rich Purinton | Service Manager | rpurinton@dicksautogroup.com - (503) 640-6401
Unfulfilled "Due Bill" after two months
After no fewer than ten (10) attempts over the past two months to have a "Due Bill" item completed, it remains unfulfilled. I have received nothing but empty promises and commitments on the phone and in person, from Carl, one of the sales manager as well as the salesman, Anthony. I will say however that Anthony seems to have tried very hard to bring this "Due Bill" matter to a close, but maybe not as hard as he did when he was selling me the vehicle. I find it very unprofessional, and lacking of integrity when a car dealership makes a "Due Bill" promise in writing as part of the purchase agreement, and thereafter refuses to meet its contractual obligation. I would not buy another vehicle from this dealership, nor would I recommend this dealership, solely for its lack of honesty and integrity. This is not the foundation upon which this dealership or any other of the Dick Inukai family dealerships were built upon... Buyer Beware....
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We are concerned about this issue and committed to promptly resolving it. Please contact us directly as soon as you can and we can work on a resolution together. Sincerely, Dick's Hillsboro Honda Team
Great car experience
They worked to make what I could afford and what I preferred in a car. I also was given choices to consider.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review, Christie. We're happy to hear everything went well for you. See you next time! Sincerely, Dick's Hillsboro Honda Team
Great service
Friendliness, courtesy and transparency in the service process. Proactive verification of necessary repairs. Quick service execution. I definitely recommend this Honda dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review, Anselmo! Thanks for choosing Dick's Hillsboro Honda and we hope to see you again soon. Rich Purinton | Service Manager | rpurinton@dicksautogroup.com - (503) 640-6401
Great service and courteous treatment
The courtesy of the service staff and how fast they worked on my car. Also they addressed all the issues I had like solving my problem with android auto.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Rich Purinton | Service Manager | rpurinton@dicksautogroup.com - (503) 640-6401