Reviews
Hands down the absolute best service I’ve ever had when
Hands down the absolute best service I’ve ever had when purchasing a vehicle. Kind, considerate, and willing to work with me.
Hands down the absolute best service I’ve ever had when
Hands down the absolute best service I’ve ever had when purchasing a vehicle. Kind, considerate, and willing to work with me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The service was fast and good.
The service was fast and good. The Assistance taking of mr, Shrenna Wooten was Very Professional
The service was fast and good.
The service was fast and good. The Assistance taking of mr, Shrenna Wooten was Very Professional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone is very nice and I didn’t have to wait long to
Everyone is very nice and I didn’t have to wait long to get my car serviced
Everyone is very nice and I didn’t have to wait long to
Everyone is very nice and I didn’t have to wait long to get my car serviced
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Have bought or leased several cars/trucks over the years.
Have bought or leased several cars/trucks over the years. Never had any issues. Recently took my Tundra in for repair. Very happy with service rep Veronica and most impressed with the technician Kyle. He was very knowledgeable and helped in making decisions for my truck.
Have bought or leased several cars/trucks over the years.
Have bought or leased several cars/trucks over the years. Never had any issues. Recently took my Tundra in for repair. Very happy with service rep Veronica and most impressed with the technician Kyle. He was very knowledgeable and helped in making decisions for my truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
I choose to have my car serviced at Rivertown Toyota
I choose to have my car serviced at Rivertown Toyota because the service is great and the facilities are comfortable and clean. I don’t plan to go anywhere else.
I choose to have my car serviced at Rivertown Toyota
I choose to have my car serviced at Rivertown Toyota because the service is great and the facilities are comfortable and clean. I don’t plan to go anywhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I schedule appointments at 8am,so I can get out soon as I
I schedule appointments at 8am,so I can get out soon as I can. Im always there waiting 4-5+ hrs to get the most simplest things done that shouldn't take the amount of time I wait. I was already there 3 hrs waiting until I finally get the text or asked if I wanted to get any other services done which were the ones I was supposed to get done anyway but one. So I just wonder what the mechanics been doing the whole time. Maybe inspecting everything idk but shouldn't take 3 hrs especially when you have computers that can tell you everything. Just my thoughts. But I always have to wait3+4-5+ hrs every time except once.
I schedule appointments at 8am,so I can get out soon as I
I schedule appointments at 8am,so I can get out soon as I can. Im always there waiting 4-5+ hrs to get the most simplest things done that shouldn't take the amount of time I wait. I was already there 3 hrs waiting until I finally get the text or asked if I wanted to get any other services done which were the ones I was supposed to get done anyway but one. So I just wonder what the mechanics been doing the whole time. Maybe inspecting everything idk but shouldn't take 3 hrs especially when you have computers that can tell you everything. Just my thoughts. But I always have to wait3+4-5+ hrs every time except once.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
They had sincere concern about my automobile problems.
They had sincere concern about my automobile problems. I really appreciate them being concen and able to assist me.
They had sincere concern about my automobile problems.
They had sincere concern about my automobile problems. I really appreciate them being concen and able to assist me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
I had a wonderful experience at River town Toyota.
I had a wonderful experience at River town Toyota.. I was helped by Tristin, he put me in my favorite car I’m very pleased.. I definitely recommend Rivertown Toyota. Thank you again Tristin.
I had a wonderful experience at River town Toyota.
I had a wonderful experience at River town Toyota.. I was helped by Tristin, he put me in my favorite car I’m very pleased.. I definitely recommend Rivertown Toyota. Thank you again Tristin.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Took 2 hours to get someone to call back about
Took 2 hours to get someone to call back about recommendations and didn’t even have the diagnosis for the reason we took the car. Did not rotate the tires and 2 tires were low on air when I left.
Took 2 hours to get someone to call back about
Took 2 hours to get someone to call back about recommendations and didn’t even have the diagnosis for the reason we took the car. Did not rotate the tires and 2 tires were low on air when I left.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I’m very sorry to hear about your recent experience. Waiting two hours for a callback, not receiving a clear diagnosis, and leaving with low tire pressure is absolutely not the level of service we aim to provide. I’d really appreciate the opportunity to speak with you directly so we can understand what went wrong and work toward a resolution. Since I don’t have your contact information, please reach out to me at your convenience. Cooper Carmichael Service Director - Group 1 Toyota Rivertown ccarmichael@group1auto.com | (706) 780-4520
Your phone scheduler said that you could perform the 5000
Your phone scheduler said that you could perform the 5000 mi check. But you can’t
Your phone scheduler said that you could perform the 5000
Your phone scheduler said that you could perform the 5000 mi check. But you can’t
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out. I apologize for the confusion regarding your 5,000-mile service appointment. It sounds like our phone scheduler may have provided incorrect information, and I understand how frustrating that can be. We’d like to make this right and ensure your vehicle gets the attention it needs. Since I don’t have your contact details, please reach out to me directly at your earliest convenience so we can discuss next steps and get you taken care of. Looking forward to hearing from you. Cooper Carmichael Service Director - Group 1 Toyota Rivertown ccarmichael@group1auto.com | (706) 780-4520