Honda Kingsport

I start contacting Honda of Kingsport thru there online talked to a nice lady about a Tesla they had. I went to look at it they sold the car as I drove in. I start contacting her again about a 2022 crv hybrid that they have for sale for 25288.00 which is a good deal but I never pay what a dealer is asking for. I told her if they gave me a deal on the car it would be sold. They offered me a way under trade in value for the car I have that I thought about trading in so I took the trade in off the deal and was going to do the deal straight out. The car has high mileage for the year. Out the door was a little over 28k. I offered 23k thinking they would come back with a different offer they stood at there offer. I went up even to 25k before I left and they still would not counter offer to make a deal. They said there going to send it to action Monday. I told them we are between 500 and 2500 difference my internet rep nichole called me crazy multiple times. I think you need to make sure you get a deal and do not let a dealships dictate what you’re going to do. Ever person is different and they need to be nice to you and act like there working for you and not just there to make money.

Lying sales people. No morality or ethics of any kind. Shady business with scammy business practices. Buyer beware go else where because this will be your biggest mistake for a dealership!

My issue with Honda is the battery- I had 3 Honda batteries they all leaked acid - the 3rd one they would not replace .. don’t buy a Honda battery - I will consider trading and I will not buy another Honda they always want you to pay more when being serviced and they will not honor their warranties !!

Great buying experience. Go see Haley for a simple, straight forward process. They made buying a car easy!

Worst customer service experience ever. We walked out of this deal after they tried to add several thousand dollars of charges back on after the price had already been agreed upon. Then insulted our intelligence and argued about it. Maybe the receptionist should welcome people instead of sharing a smirk with the salesman when we came in to complete the deal. That would have made us feel less like we were being played. And the salesman should stop texting his wife. Very unprofessional. No, you're not perfect - but you don't even try.

Would not work with anyone on social security disability very bad people there at that place

This dealership is horrible. Do not go there. I took my car in for an oil change and they added 850.00 additional things that they claimed I needed or my warranty would be voided. Come to find out the services they claimed I needed weren’t required for another 2 years. Then after all that, they started calling and harassing me claiming I needed service after only 2 weeks since they serviced my car. They called in the evening, weekends, and Labor Day!! After telling them to quit calling me, they are back to harassing me again. Horrible Horrible Place.

We were lied to when we bought our car, there was a chip in the windshield and they told us it had been fixed. As soon as cold air hit the window it split all the way across the glass. They will not repair the glass. I can't get it inspected in Virginia with a broken windshield. My insurance wont cover it because it was broken when it was bought. We already are paying more than I felt comfortable paying per month for a car. I can't pull $400 out of thin air to fix the window. I keep getting a run around every time I try to call. This will be the one and only car I ever buy from them. If it wasn't already to late I would return this one. It had the True Honda warranty which must mean absolutely nothing. Plus we bought the bumper to bumper powertrain warranty. $3000 extra for it to cover nothing. 2 weeks after we bought the car the check engine light came on and what showed up was the catalytic converter from the history. So they just turned it off before we bought it so that we didn't see that. The rear brakes are scrubbing, They did absolutely nothing to fix this car before selling it to us except hide all the bad. If i could give a -star I for sure would. This was our first time buying a car from a car lot. It has been the most horrible experience. I was already shocked that a $16,000 car ended up as a $30,000 car that is only worth $15,000 so I am upside down from the beginning. Thank god for gap insurance. If that is even worth it.

I had oil change tire rotated. When finished the lady said I needed transmission fluid exchange 209.00 and brake fluid 209.00 which both recommended or could void my warranty which I refused. I understand you need to make money but do not sell something I do not need at this time. You have now put me into a position of not using your services. I try to do the services needed on my cars and you try and do something not needed at this time and try to pressure me by using warranty. I will now go to where I can get service without being tod I need something that’s not recommended at this time.

Rodney Smith went above and beyond to help us get the best deal on our trade in and on a new car. We travelled from Fl to TN just to deal with Rodney. He took care of us before, and got us into an amazing Accord Hybrid this time!