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Country Chrysler Dodge Jeep

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (415 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (415 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service!

Dave Obrien really took care of giving me great deal on my car. It was nice that he allowed me to take for a test drive home since my husband was unable to go to the dealership. I received a great interest rate. The car was cleaned up really nicely. Everyone was really friendly. Very happy I chose my local dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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World Class Customer Service - The Disney Model

This is the third car I have bought from Paul in four years. As a family we love the Jeep brand. I travel the world and believe I am qualified to comment on what makes great customer service. Every time I work with Paul I feel that most importantly he listens to my needs - what I want in the car, what I want to put down and pay for the car monthly. We never haggle he just goes away and works hard on the best deal for me. The entire transaction from start to finish is very efficient. On buying my latest Grand Cherokee I sent Paul my wish list including payment target in an email. He called me and arranged a test drive on the Saturday at 11am and by 4:30pm we had a deal and I had not spent a minute sitting in the dealership - instead I spent the afternoon watching my son playing baseball. I could have picked the car up that evening but we waited until the following week. This is my idea of efficient - haggle and hassle free. The other thing I like about working with Paul and the team at Country is they never try to add that one more thing after the price is agreed or up sell you as I call it. You will walk out with the car you want and feel good about the purchase. To me Paul and Country are The Disney model - you spend lots of money but feel good about it..... And are highly likely to make another trip back!! Thanks to Paul and the Country team for making buying my Jeep Grand Cherokee such a great experience. Not to mention the car itself is a great product to drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Norman, it was a pleasure to read about your third purchase experience with Country Chrysler Dodge Jeep Ram. Congratulations on your new Jeep Grand Cherokee! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Paul was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Have fun driving! Courtney Mills | Internet Sales Manager

Great service and friendly people.

The people in the service area are always helpful. They are friendly and let you know how the vehicle is doing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very customer service oriented!

I took advantage of the Corporate Perks program thru my employer (Johns Hopkins Home Care Group), and CCDJ came back with the best quote, no haggling, had the sunroof and heated seats installed quickly, and financing was easy. Mike paid attention to exactly what I wanted my new car to be, and made it appear to be a seamless transaction.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome Experience!!

Mike Burda was awesome friendly and professional! He took his time with us to get us the best deal! 10 out of 10!! Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

I am happy to hear that your time spent with Mike was an awesome experience. We pride ourselves on the high level of our service excellence. Congratulations on your new vehicle! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Best, Courtney Mills | Internet Sales Manager

M Deitz

Our sales rep, Steve is experienced and knowledgeable. He didn't play games with the invoice numbers and was willing to locate the vehicle we wanted. We had the car we wanted within the week. This is the second vehicle we purchased in a 5 month period.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service desk

Appointment was kept by the service department. Car was taken in right away. Teri was informative, attentive and customer friendly. This was our first time using the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2014 Ram 1500 crew cab

Paul was a great sales person. He contacted so many different dealerships in multiple states to find exactly what I was looking for. He treated it as thought the truck was for him. He kept in contact with me via phone and email as trucks became available. This is my first Ram/Chrysler product and couldn't be happier at this point with my purchase and the dealings I had at Country.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Congratulations on your new 2014 RAM 1500 Crew Cab! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased to hear that Paul was very helpful in finding your truck. We always do our best to make sure all of our customers leave with the right vehicle, and we're glad that you're enjoying yours. We look forward to seeing you again. Courtney Mills | Internet Sales Manager

Great Experience

Paul took the time to understand our needs and find exactly what fit our family. Becky took care of the transactions and beat our pre-approved rate. Overall great experience, fair prices and good people

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is magnificent to know that Paul and Becky were able to provide you with a great car-buying experience that Country Chrysler Dodge Jeep Ram is known for. Please feel free to call or stop by if there is anything else we can do to help you. Before your next servicing appointment, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook and Twitter followers. Courtney Mills | Internet Sales Manager

pleasant sales and finance experience

sales person was friendly and trust worthy. he brought me his best deal as his first offer. finance person found a rate better than advertised or requested.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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