Reviews
Repair of the reason for check engine light appearances
The service dept. was very detailed and thorough in determining the reason for the check engine light to reappear on numerous occasions. During the six week period the car was at the dealership, I was given a loaner car to drive which was very much appreciated and needed. Throughout this process they kept me informed of their findings. James was very supportive and a good listener. The problem was resolved; car is running great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
40000 mile service
Easy to make an appointment. Can drop off the night before. Ready when promised. All service explained. Car was washed and cleaned and ready to go as promised.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Superb Service!
Justin Fowler was most helpful in attending to my needs -- very professional and personable. Thank you Justin for your help and attention to detail! Staff who cleaned car also did a great job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Attentive and thorough
Service was timely. Extra attention was given by Justin to meet my requests. As a customer I felt expertly served. He even worked extra to save me money on my tires, having some delivered in from off site.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
SERVICE BEYOND EXPECTATION
PERFORMANCE OF MY ES350 AFTER SERVICE SHOWED IMPROVEMENT IN TIGHTER BRAKES. CAR ALWAYS RUNS WELL AND THE OVERALL EVALUATION PERFORMED ASSURES ME OF CONTINUED CONFIDENCE IN LEXUS. ROBERRT HAY
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service
I would recommend this dealership. My service rep. was Justin Fowler who was excellent! He was very attentive to my requests and did everything to get my car attended to in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The best in the in south
10 out of 10 ,,10 the highest .i recommend all of my friends to buy and service at this location ,it's just a different experience being apart of the new river Lexus club.and also a friendly and helpful staff
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
10M service
Excellent treatment and prompt service! Work was completed in a proper and timely manner. Would gladly recommend this dealership to any of my friends. Keep up the good work 😊
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good service!
It was easy and painless to wait at Hilton Head Lexus for service to be completed. Oil change was done, and car was washed, so we were pleased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
Service is fast and done right. Very easy to work with service advisor. Great car wash after work is done is big bonus. Everyone very polite.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair