Reviews
Write a reviewRussell Barnett treats you like family
Anyone who has serviced my car has always been friendly, courteous, professional, and very knowledgeable. I like to look at the new and used car lot while my car is being serviced. Even though everyone knows I am not interested in buying another car at this time they gladly answer my questions. Russell Barnett Ford considers customers as part of their family and they really mean it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome customer service
I traded my 2005 Ford Mustang for a 2005 Jeep Grand Cherokee Larado and I absolutely love it. Russell Barnett gave me a great deal and they were very nice and attentive. The front fender had a clear coat problem and they fixed it up before I came and picked it up. I live 2 hours away and they worked with my schedule as well. I highly reccomend Russell Barnett.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for your feedback. If you need more help, our team is available to talk -- safe travels!
Easiest and smoothest purchase ever!
Purchased an F350 and was the easiest truck purchase ever. In and out and staff was extremely helpful with all the gadgets.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Owner
Treated like family. Didn't have the exact vehicle that we were looking for but went out of their way to make a vehicle with more options work into our budget range. Bought from them before and will definitely visit them for our next purchase. Have already recommended them to family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Pamela! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise. We appreciate your positive review!
Thanks.
My experience was excellent. My wife and I had visited several dealerships and car lots in search of a H2 Hummer. Many would not even get up out of their chairs to help us. When we pulled into your dealership, a salesman, Jason Davis, ran out to see if he could help us find something. We told him what we were looking for and immediately he was on it. Within a week, Jason had found us a H2 Hummer that met our criteria in another town. Not only did the Hummer meet our criteria, it had to meet Russell Barnett standards. We are enjoying our Hummer and have told our friends to visit the Russell Barnett family of dealerships for their next auto buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! Feel free to stop by if you ever need any more help.
Penelope Kitsesmnlr
the salesman Kevin McCreary was the best salesman we have ever encountered, not pushy yet very professional. he was interested in our needs and did everything he could to accommodate our needs. the finance officer was patient in answering all of our questions, and made the process of purchasing an easy one. we met the service manger and were impressed with him also. the whole staff were kind, considerate and friendly. the manager, Mr.Barnett was welcoming and helpful. and glad to hear our comments about the staff we had a very positive experience while purchasing our 2016 Ford Escape will recommend this dealership to anyone who asks us about our new car. thank you. Penelope Kitsemble
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Review of Russell-Barnett Ford in Tullahoma, TN
My wife and I have been well-pleased thus far with Russell-Barnett Ford in Tullahoma & their competitive prices.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service
The only problem I had with the service was I called 2 days prior and made the appointment for my daughter to bring her car in for service and recall stuff. When she arrived she was told there was no appointment. She was told that I possibly made the appointment through a service center. I called directly to Barnett and made the appointment. They did work her in but had they not I would have been horribly upset as she drove 2 hours to get her car serviced.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
fabulous service!!
I love Russell Barnett motors. I have dealt withh all 4 dealerships and all employees are knowledgeable, helpful and courteous. Tullahoma Ford usually works on my Mercury and has always taken excellent car of it. Thanks for super service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
service dept and sales dept
Fast service and excellent staff. Good work performed by service staff. Sales team from earlier purchase has customers needs and wants in buying a vehicle as their first priority. Excellent customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase