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Robert Basil Buick GMC Cadillac

(320 reviews)
Visit Robert Basil Buick GMC Cadillac
Sales hours: 9:00am to 6:00pm
Service hours: 7:45am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:45am–6:00pm
Tuesday 9:00am–7:00pm 7:45am–6:00pm
Wednesday 9:00am–6:00pm 7:45am–6:00pm
Thursday 9:00am–7:00pm 7:45am–6:00pm
Friday 9:00am–6:00pm 7:45am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
New (716) 815-6585 (716) 815-6585
Used (716) 815-6616 (716) 815-6616
Service (716) 815-6651 (716) 815-6651

Inventory

See all 433 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since October 2020.
Robert Basil Buick GMC of Orchard Park, NY is honored to serve as one of Buffalo's premier automobile dealerships. Our dedicated staff is available to satisfy all your sales, service and parts needs on all makes and models. What sets us apart from other dealerships? It’s all about the Basil Difference! For over 65 years the Basil Family Dealerships have been propelled by our philosophy that in the end it’s never about the cars, it’s always about the people. This means that every customer Robert Basil Buick GMC helps buy or service their car will experience friendly, trustworthy and stress-free service to satisfy all their automotive needs!
Just Great Deals!

Service center

Phone number (716) 815-6651

Service hours

Monday
7:45am–6:00pm
Tuesday
7:45am–6:00pm
Wednesday
7:45am–6:00pm
Thursday
7:45am–6:00pm
Friday
7:45am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Reviews

(320 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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All Cadillac Employees Robert Basil Southwestern blvd in

All Cadillac Employees Robert Basil Southwestern blvd in Orchard Park were professional and kind. They made my service experience very good.

All Cadillac Employees Robert Basil Southwestern blvd in

All Cadillac Employees Robert Basil Southwestern blvd in Orchard Park were professional and kind. They made my service experience very good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, we are here for our customers always!

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We had a wonderful experience.

We had a wonderful experience. Heather was wonderful and made everything so easy. George was also great! Heather explained everything and made us feel very comfortable asking questions and explaining everything to us as George was We have been very happy with everything and so happy we went to Buick Cadillac for new car. Will certainly recommend to everyone we know! Thanks Heather and George!

We had a wonderful experience.

We had a wonderful experience. Heather was wonderful and made everything so easy. George was also great! Heather explained everything and made us feel very comfortable asking questions and explaining everything to us as George was We have been very happy with everything and so happy we went to Buick Cadillac for new car. Will certainly recommend to everyone we know! Thanks Heather and George!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and kind words about Heather and George!

Consumer response

Wonderful experience

Consumer response

We had a wonderful experience

Consumer response

Your welcome. We'll served

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I needed a state inspection.

I needed a state inspection. I did not have an appointment, but i was in and out within an hour. I will return!

I needed a state inspection.

I needed a state inspection. I did not have an appointment, but i was in and out within an hour. I will return!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review Pete! Glad we could get you in and out!

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I’ve leased or bought 4 vehicles from Robert Basil over

I’ve leased or bought 4 vehicles from Robert Basil over the last 10 years. Madison has sold me my last 2. She’s been great. Very helpful. Always willing to find the answers to your questions. I especially like the “engine for life” warranty on used vehicles. It has come in handy a few times.

I’ve leased or bought 4 vehicles from Robert Basil over

I’ve leased or bought 4 vehicles from Robert Basil over the last 10 years. Madison has sold me my last 2. She’s been great. Very helpful. Always willing to find the answers to your questions. I especially like the “engine for life” warranty on used vehicles. It has come in handy a few times.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much Larry for your great review! We think Madison is pretty awesome too!

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Josh was great!

Josh was great! I called in morning...to pickup windshield wipers...picked up later in the day....and Josh helped to remove the damaged wipers and put on the new ones, he didn't have to do that. I appreciative the help and kindness. Thank you Gina Tedesco

Josh was great!

Josh was great! I called in morning...to pickup windshield wipers...picked up later in the day....and Josh helped to remove the damaged wipers and put on the new ones, he didn't have to do that. I appreciative the help and kindness. Thank you Gina Tedesco

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are so glad Josh was so helpful to you GIna!

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Did dealership listen to me I brought it to you because

Did dealership listen to me I brought it to you because the dealership I bought it from wouldn’t listen to me. I needed a ride back-and-forth to my house and it was excellent. I enjoyed the gentleman that drove me. He was very safe and courteous thank you again for your service.

Did dealership listen to me I brought it to you because

Did dealership listen to me I brought it to you because the dealership I bought it from wouldn’t listen to me. I needed a ride back-and-forth to my house and it was excellent. I enjoyed the gentleman that drove me. He was very safe and courteous thank you again for your service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are happy you had such a great experience with our service department!

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Excellent sales people and they did a great job getting

Excellent sales people and they did a great job getting me on my way in a timely manner

Excellent sales people and they did a great job getting

Excellent sales people and they did a great job getting me on my way in a timely manner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind works Doug!

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Although I didn't purchase a vehicle from Bobert Basil

Although I didn't purchase a vehicle from Bobert Basil GMC ,they were easy to deal with and very accommodating. I would definitely select them in the future should the need arise.

Although I didn't purchase a vehicle from Bobert Basil

Although I didn't purchase a vehicle from Bobert Basil GMC ,they were easy to deal with and very accommodating. I would definitely select them in the future should the need arise.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for the great review Duane and we hope to have you back as a customer in the future!

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Zoe (our sales person) was excellent and provided the

Zoe (our sales person) was excellent and provided the attention and care that we needed in the lease of our new Buick Envision. I would strongly recommend her to any and all that I find looking for a new vehicle. When my lease expires I will also return to Robert Basil and work with Zoe again. Zoe is truly worthy of recognition for the service she provided. Didn't really work with any of the individuals you ask me to rate below! Zoe handled everything except the final financial dealings. The person that performed this task is not listed below but he was also very helpful.

Zoe (our sales person) was excellent and provided the

Zoe (our sales person) was excellent and provided the attention and care that we needed in the lease of our new Buick Envision. I would strongly recommend her to any and all that I find looking for a new vehicle. When my lease expires I will also return to Robert Basil and work with Zoe again. Zoe is truly worthy of recognition for the service she provided. Didn't really work with any of the individuals you ask me to rate below! Zoe handled everything except the final financial dealings. The person that performed this task is not listed below but he was also very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! Zoe is the best!

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Professional staff always focused on the customer Work

Professional staff always focused on the customer Work done on time Go the extra mile on service

Professional staff always focused on the customer Work

Professional staff always focused on the customer Work done on time Go the extra mile on service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review!

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See all 320 reviews