Reviews
Write a reviewGreat Experience!
We have bought several vehicles from them and they have been great! We love our JEEP and highly recommend these guys! The deal went smoothly and we are satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your continued patronage and for leaving us this terrific review. Our team works extremely hard to keep our customers coming back and its a pleasure to hear we've succeeded. We appreciate your recommendation and if you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
Worth the drive
Jody and the rest of the staff was very friendly and made the process a pleasant one. Brian even had the vehicle delivered to my home after I purchased it. I will definitely consider buying from here again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best car buying experience EVER!
This was by far the best buying experience Ever!! Hands down! I didn't feel at all pressured to buy on terms I wasn't comfortable with. In fact, I was able to get the car I walked in wanting and at a price I was comfortable with. Everyone was laid back and truly made my family and I feel like a part of their family. If you are in the market to purchase a quality used vehicle at a great price, look no further. Put the mouse down and visit The Used Car Factory.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It is quite an accomplishment to hear that we provided you the best buying experience ever. Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
excellent service,kind people
well I must say for being a first time customer of the dealer ship I was treated like a vip customer. The salesman was professional,patient and Very honest with my needs and wants of choosing a new vehicle. Thanks again,love my new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful car buying experience!
Donny, Brian, and Steve were all welcoming, friendly, knowledgable, and a pleasure to work with! We have been searching for a vehicle to fit specific needs and drove down from Silver Spring to test drive, and purchase an Infinity QX 56. We hit traffic coming down and everyone happily stayed an hour after closing to finish the deal. The car is beautiful and was a great price! We highly recommend purchasing a car here!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We appreciate your business as well your recommendation and please feel free to call or stop by if there is anything else we can do to help you. Take care! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
Customer is First
I had a great experience with this car dealership. I didn't feel pressured to buy anything everyone was very nice and laid back not like most dealers. I would recommend The Used Car Factory to any and everyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write about your experience. It is magnificent to know that our staffs were able to provide you with pressure-free service. Please feel free to call or stop by if there is anything else we can do to help you. We appreciate your business as well as your recommendation. Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
Top Notch Customer Service
Chris Ellsworth spent a lot of time researching the car that was right for me and kept in contact with me about my needs. He researched everything about the car that I was interested in and was able to answer all of my questions when I expressed interest in buying the car. He was polite, patient, and a complete gentleman. I would not hesitate to recommend Chris to all of my friends and family. .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a pleasure to read about your buying experience working with Chris. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
Used car purchase
We bought a 2008 Honda Pilot from The Used Car Factory. The process was fast and easy, and we got a dependable family vehicle with easy financing at a great price! Thank you Used Car Factory.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at The Used Car Factory! If there is anything else we can do for you, please contact or visit us. It was a pleasure to do business with you and we hope to see you again in the future! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
Great Experience
Bought my first vehicle here and the sales associates were very nice and helpful in helping me pick the best vehicle for me. Would recommend this dealership to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a pleasure to read about your first buying experience with us. Congratulations on your new car. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for this review and for your recommendation. We look very forward to seeing you again. Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com
Great Customer Service,Very experiences sales team
The sales consultant was knowledgeable, well experienced and courteous throughout the whole process. I'm glad I made a deal with Tim Glenn.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase