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(223 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Maserati from DealerRater.

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Service & repair

I always receive great service from the Rick Case staff, however; they realized that my front end alignment wasn't done correctly previously & refused to correct the problem monetarily. O feel as though at least 3/4 of the cost should have been deducted as it was their fault it was not done properly in the first place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best sales team ever.

The service is so perfect that you feel like leaving a tip. It's by far the best team and service I've ever experienced. I have purchased many cars from many places...but none come close to Rick Case.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service at Maserati

In a few words: Excellent, especially the way service advisor, Mr. Jorge Gutierrez explained the issue to me so I could understand my concern, which was no big deal. Thank you for the treatment!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fabulous as always.

Fab service. Couldn’t fault it. Atmosphere and personnel great. Friendly, professional, personable. Feels like home and no stress involved. Thank you Alfa Romeo. Love the car and the service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Easy and smooth

Good place wonderful experience!!!! The sales person was very nice and gave me all explanation I needed. Before buying my car!!! The financing service was excellent in explaining all the details! This is my second car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A++++++++++

Awesome experience. Best of the best dealership. The sales and finance staff were excellent. I’d definitely recommend again. Rick Case Alfa Romeo is clearly the best car sales lot in all of Florida.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Again a Great Experience

After leasing end of December 2021 a 2022 Stelvio Veloce Q4 for my wife yesterday I trade in my BMW X3M for a brand new Giulia Veloce 2022 Q4 This is our third Alfa Romeo at Rick Case Felix Kushnir (sales Consultant) is number one! He did explain me in details the difference option with models and performances and finally he gave me the best deal! Felix is super knowledgeable with all technical aspects and features of the Alfa Romeo cars Also the financial part with Ali Afar was great and smooth. If you want an Alfa Romeo I strongly recommend Rick Case Alfa Romeo Great experience again! Giacomo

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Can’t be better

Exceptional service, transaction before and after dealer visit was very easy. Large inventory. Knowledgeable sale representative answering all my questions to my satisfaction. Definitely will continue doing business with Rick Case Alfa Romeo.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best service advisor

Once again, Juan Guerra, went above and beyond providing the best service on my GT. He does everything in detail with professionalism and class. The perfect representation for Rick Case Maserati!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best service at Rick Case Alfa

Excellent service department. Jorge Rivera is great service advisor. Always available and gets you in and out efficiently. Don’t hesitate to take your car for service to Rick Case Alfa

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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