Rick Case Maserati

Excellent service. Everyone was super helpful and made the deal super easy and cost efficient..

The service department is the worst I have ever experienced. No manners and no communication with customers. I purchased a part for my Maserati Gracale since July 26, and promised delivery three (3) weeks later. It's now November 25, and not even a response email, or any communication. They take your money and you are on your own!

The service department is the worst I have ever experienced. No manners and no communication with customers. I purchased a part for my Maserati Gracale since July 26, and promised delivery three (3) weeks later. It's now November 25, and not even a response email, or any communication. They take your money and you are on your own!

This dealership has incompetent people working for them , I canceled the add-ons and the finance department did not send the cancellation. Maserati capital refused to refund my money due to dealership mistake.

Thanks Karl! for always listening to our preferences in the type car we needed and streamlining the process from beginning to end. Look forward to you assisting us in the future.

STAY AWAY FOR RICK CASE DEALERSHIPS Worst dealer ever I would not recommend dealer they are not transparent they lie to customers.and do not respond toy your calls.They want your business and seem friendly and after they get the business they are not honest people I THOUGHT THAT RICK CASE WAS IN THE BUSINESS OF RETAINING CUSTOMERS NOT LOSING THEM. I BOUGHT 2 VEHICLES AND WAS THE WORST DECISION EVER MADE. LIES AND LIES RICK CASE DEALER IS A JOKE AND THEY ARE NOT HONEST I DO NOT RECOMMEND THEM TO ANYONE. I called them regarding my maintenance purchase on my Maserati. Indeed help after i trade my car to them they said " they would refund me the amount purchased $150 per month x 48 months they lied and never retuned my calls. I called Shonna-Kaye Skyers and Evian Flores repeated times and never got a call back with the information. I called over 15 x in a period of 3 months and they are liars AND THEY NOT HONEST PEOPLE. THEY GIVE CUSTOMERS THE RUN AROUND THEY LIE TO GET YOUR BUSINESS Sales Person Evian Flores was not honest and Financial adviser SHANA is worst person ever never returns any calls and is not a honest person. UNTIL THIS DATE 8/18/23THEY HAVE NEVER CALLED ME BACK. I HAVE TO TEXT THE SALES REP AND BEG FOR THEM TO PROVIDE ME WITH INFORMATION.THEY LIED TO ME AND SAID " THAT I WAS PASSED 3 DAYS FOR MY REFUNS. SORRY WE CANNOT DO ANYTHING FOR YOU" THIS IS NOT ACCEPTABLE THEY SHOULD NOT BE IN BUSINESS. EVERYONE SHOULD BE AWARE OF THIS DEALERSHIP. LIERS AND MORE LIES THEY DO NOT PROVIDE YOU WITH A COPY OF THE CONTACT UYOU SING AT THE DEALERSHIP THEY SAY THEY WILL EMAIL IOT THEY DO NOT. I AM STILL WAITING FOR THEM TO TRANSFER MY PLATES WHAT A JOKE!!!!

Kevin is my service advisor, he makes all the difference. He listens and takes the time to understand the issues. Follow through and keeps the communication flowing until the service is completed. It is a true professional that understands what customer service should be.

Excellent. Very Fair and expedient with negotiations. Excellent service upon delivery. Great staff! Beyond Helpful! I would highly recommend Rick Case Maserati.

I received my car back from service today and am so pleased with the entire experience at Rick Case Alfa Romeo. My service advisor, Kevin Bonilla, was friendly, professional and genuine. Thank you Rick Case for providing great customer service!

Had a service appt and wait time upon arrival was minimal. Kevin noted the issues and said they would provide transportation back to our residence and back to the dealership when the work was completed and that was exceptional. He did call later and stated work required and that the car would be done the following day and that did happen and was great. One item that I had was to reset the service wrench icon to make it disappear but was told that could not be done as the service was not done there and they did not want to be held responsible. I understood that but wish they would have considered a waiver of responsibility on my part to do this. I will address this issue at my next service as I did not want to obtain another oil change after six months. So the service wrench icon will remain for now but always hoped that Maserati would go above and beyond to to service their customers.