PREFERRED CDJR GRAND HAVEN

The experience was awesome. We test drove several vehicles until we found the ONE that was right. The sales people worked with us past closing to insure that we where satisfied.

Good job Robin, you helped us find the right vehicle for us.

Many accolades and kudos to Mike Vanderplow (General Manager) Russell Siemers, (Service Manager) Mark Hronek (Body Shop Manager) & Roy Van Liere (Sales Consultant) at Preferred in Grand Haven for their attention to detail & superior customer service. Each one of them went above and beyond to make my car buying experience a good one. Mike Vanderplow really came through for me after I bought my minivan. I bought a 2009 Chrysler Town & Country that had some minor issues and he took care of them without a hassel. I really appreciate that! I highly recommend Preferred Chrysler Jeep Dodge Ram if you are thinking of buying a car. You will not be disappointed! Here's my story: New Year's Eve of last year (2014) I purchased a 2012 Equinox from Preferred Chrysler Jeep Dodge Ram in Grand Haven, Mi. I downsized from a minivan thinking I no longer needed such a large vehicle. I drove the Equinox for 6 months. It was a great driving car but, I found it was much too small for my needs. In the spring I began searching for another minivan. As luck would have it, I found exactly the car I was looking for...a 2009 Chrysler Town & Country...at Grand Haven Preferred dealership. The same place I bought my Equinox. What are the odds? So, I emailed Roy VanLiere, the salesman who sold me the Equinox, to see if the minivan was still available. It was on another Preferred lot so, he brought it to his lot for me to look at it. I took it for a test drive, and on July 1, 2015 I decided to trade in my Equinox and bought the van. Mike Vanderplow, the General Manager, agreed to have his body shop repair the nicks and a significant sized chip in the paint on the door and have his service department balance the front wheels. I was pleased with his cooperation and willingness to get the van in tip top shape for me. When I returned, another day, Mike told me if they only clear coated the nicks it would look polka-dotted. So,he was going to have his body shop completely repaint the entire hood. What a wonderful and unexpected surprise!! He knew I would not be happy with the polka-dotted look so, at his expense, he told Mark Hronek to refinish the hood. The chip on the door blistered so, Mike has agreeded to fix that, as well. Ten days later I found water on the carpet on the passenger side of my van. I, also, heard some noises that weren't normal. I brought this to Mike Vanderplow's attention and he had his service department repair the leak in the air conditioner line. I asked to have a mechanic ride with me in the car to check out the noises. The Service Manager, Russell Siemers, readily agreed to ride along and he shared what he heard with a mechanic. Russ, personally, took the time to oversee that everything was properly taken care of; he communicated with the mechanics, took test drives with them and explained to me what they did. It turned out to be nothing serious, but they took care of it and that gave me peace of mind.

We've had excellent experiences with service for our Jeep Wrangler and Brian Quist provided excellent customer service for our purchase of a 2013 Nissan Rogue. The buying experience seemed too easy! Brian is wonderful, and we highly recommend him and the team that supports him.

I went to the dealer in response to a promo. It turned out it did not really apply to my high mileage vehicle but because of the great sales atmosphere and offer that they could make to me I left with a lease on a new vehicle anyway. I am tickled about the whole thing.

Buck and the team were very helpful in getting us in our new Town and Country.

I just purchased a Grand Cherokee from Preferred Chrysler Jeep dealership in Grand Haven and am ecstatic with how they treated me. Mike and Matt, in the sales area, were committed to providing the best deal for both of us. When all was over we both were happy. Would recommend them in a heartbeat. Has been a pleasure doing business with them.

Preferred Chrysler Dodge in Grand Haven really went over and above the usual dealerships I've been to. They explained the lease process in great detail and I wasn't confused about it when I left. They located the car I wanted and gave me calculations on price with down payment etc. Buck Rogers was an great sales consultant and always had time for my questions. I didn't feel pressured when I left the building. Mike in financing was also great. I had a great experience here buying my first brand new car and I will definitely purchase from here again, even though this dealer is about 1 hour away! I suggest anyone out there looking for new car to check this place out ASAP!

Had a great experience Logan goins pick out the first car and I knew that's what I wanted on the first try. I recommend grand haven to anyone that is looking for a new vehilcle. Thank you logan

I came looking to trade my van in for an SUV. Kevin Hagg went above and beyond to help me. About an hour later I drove away in my 2004 Olds Bravada. Not only did he find the perfect vehicle to fit my needs and budget, he also helped me get financing on it. Stop in and ask for Kevin, he is fantastic!!!!