Reviews
Don't buy from these guys, they are fine when selling you
Don't buy from these guys, they are fine when selling you a vehicle but you lose any customer service after you drive off the lot. They also hide defects in their vehicles. Bought a GMC Truck with just over 50K miles and a few months later the tail pipe is completely rusted out and broken in half. No way I drove it enough to do this kind of damage, tried to have them fix it. After three days of no response they decided the best they would do is cover labor and only charge for the parts. $900 for a repair that would cost $100 anywhere else for parts. They know they sold me crap and won't take responsibility for it. I never thought I would have to inspect a tail pipe on a truck with 50K miles on it. My F150 was older, had 150K plus miles and never rusted out once.
Don't buy from these guys, they are fine when selling you
Don't buy from these guys, they are fine when selling you a vehicle but you lose any customer service after you drive off the lot. They also hide defects in their vehicles. Bought a GMC Truck with just over 50K miles and a few months later the tail pipe is completely rusted out and broken in half. No way I drove it enough to do this kind of damage, tried to have them fix it. After three days of no response they decided the best they would do is cover labor and only charge for the parts. $900 for a repair that would cost $100 anywhere else for parts. They know they sold me crap and won't take responsibility for it. I never thought I would have to inspect a tail pipe on a truck with 50K miles on it. My F150 was older, had 150K plus miles and never rusted out once.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Eric, Thank you for taking the time to share your feedback. We understand your frustration regarding the exhaust system issue with your 2018 Chevrolet pickup truck. As outlined in your purchase agreement, our dealership warranty covers 60 days or 3,000 miles from the date of purchase. Since your vehicle has been driven over 7,000 miles and owned for seven months, this repair falls outside our warranty coverage period. We want to emphasize that exhaust system corrosion is unfortunately common in Central New York due to road salt exposure, particularly on vehicles of this age and mileage. When you purchased this pre-owned vehicle with over 50,000 miles, normal wear items like exhaust components are expected to require maintenance over time. While we are not financially responsible for repairs beyond our warranty period, we did take the initiative to explore possible solutions and offered alternatives to assist you. We believe this demonstrates our commitment to customer service even when not obligated to do so. We understand that owning a pre-owned vehicle sometimes presents unexpected expenses, and we appreciate your business. If you have any questions about our warranty policies or need assistance with service recommendations, please don’t hesitate to contact us. Thank you for your understanding.
Don't buy from these guys, they are fine when selling you
Don't buy from these guys, they are fine when selling you a vehicle but you lose any customer service after you drive off the lot. They also hide defects in their vehicles. Bought a GMC Truck with just over 50K miles and a few months later the tail pipe is completely rusted out and broken in half. No way I drove it enough to do this kind of damage, tried to have them fix it. After three days of no response they decided the best they would do is cover labor and only charge for the parts. $900 for a repair that would cost $100 anywhere else for parts. They know they sold me crap and won't take responsibility for it. I never thought I would have to inspect a tail pipe on a truck with 50K miles on it. My F150 was older, had 150K plus miles and never rusted out once.
Don't buy from these guys, they are fine when selling you
Don't buy from these guys, they are fine when selling you a vehicle but you lose any customer service after you drive off the lot. They also hide defects in their vehicles. Bought a GMC Truck with just over 50K miles and a few months later the tail pipe is completely rusted out and broken in half. No way I drove it enough to do this kind of damage, tried to have them fix it. After three days of no response they decided the best they would do is cover labor and only charge for the parts. $900 for a repair that would cost $100 anywhere else for parts. They know they sold me crap and won't take responsibility for it. I never thought I would have to inspect a tail pipe on a truck with 50K miles on it. My F150 was older, had 150K plus miles and never rusted out once.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Eric, Thank you for taking the time to share your feedback. We understand your frustration regarding the exhaust system issue with your 2018 Chevrolet pickup truck. As outlined in your purchase agreement, our dealership warranty covers 60 days or 3,000 miles from the date of purchase. Since your vehicle has been driven over 7,000 miles and owned for seven months, this repair falls outside our warranty coverage period. We want to emphasize that exhaust system corrosion is unfortunately common in Central New York due to road salt exposure, particularly on vehicles of this age and mileage. When you purchased this pre-owned vehicle with over 50,000 miles, normal wear items like exhaust components are expected to require maintenance over time. While we are not financially responsible for repairs beyond our warranty period, we did take the initiative to explore possible solutions and offered alternatives to assist you. We believe this demonstrates our commitment to customer service even when not obligated to do so. We understand that owning a pre-owned vehicle sometimes presents unexpected expenses, and we appreciate your business. If you have any questions about our warranty policies or need assistance with service recommendations, please don’t hesitate to contact us. Thank you for your understanding.
This place is a total joke!
This place is a total joke! Spoke to Kevin about a 2021 Cadillac Escalade sport selling for $70K. After several attempts he finally called me back. The problem is Kevin and this dealership know nothing about Cadillac Escalades. I know that because it’s the most expensive car they have on the lot and the only Cadillac Escalade they have on the lot. Since Kevin couldn’t answer my questions and realized I was a serious buyer, he put the “owner” of the dealership on the phone with us. The owner wasn’t professional enough to provide his name at the beginning of the call; rather, when we got connected he just started telling me why this vehicle is priced the way it is. During our call, he admitted that he paid almost $70K for this vehicle…ouch! Keep in mind it’s being sold for $70K, and they just dropped the price from an outrageous $73K to $70K because they realized nobody was going to buy it at an overpriced $73K price tag. I sent them pics of other dealerships selling almost the same vehicle with 5K miles less for $67K as proof of it being way over priced. During the call, I realized the owner is used to over-talking people, being disrespectful, unprofessional, and acting like he is better than whoever’s on the phone. I had no choice but to make him feel small and disrespected him twice as bad as he tried to disrespect me. When I put him in his place and told him he paid too much for the vehicle, he got very upset and started being even more aggressive. When I told him that I am paying cash, he said to me, We don’t like cash buyers; we would rather our customer get our financing. Why do you ask?? Well, the answer is simple, and here is a lesson for whoever is reading this review. What dealerships do is they want you to get financing from their financing office with the banks they have relationships with, so when you submit your application with them to those banks and let’s say, for example, the bank says you qualify for 6% interest, the dealership will lie and mark up the rate to 8% and tell you the bank said that you qualify for 8% even though you really qualified for 6% interest. The reason they do that is because they make thousands of dollars on the back end of the deal. They screw people on the back end to make their money. Greedy pigs! My advice is to go to your own bank and don't get the dealership involved in your financing. That’s how dealerships make their money. When this clown realized that I was paying cash and he wasn’t going to make any money off of me with his overpriced vehicle, he was no longer even a bit professional. They overpay for vehicles and expect unsuspecting buyers to go along with it. Be smart; don’t fall for that trap. There are too many dealerships nowadays, and they are all desperate because we are in one of the worst and slowest car sales markets for dealerships in decades. Cars sit for long periods of time, and they lose their shorts, holding on to them until someone buys them. At the end of the call, I told him where he could go and hung up in his face! Be careful; these guys overpay for cars and hope you don’t know any better. I’ll take the $100K CASH I have to burn and spend my money elsewhere.
This place is a total joke!
This place is a total joke! Spoke to Kevin about a 2021 Cadillac Escalade sport selling for $70K. After several attempts he finally called me back. The problem is Kevin and this dealership know nothing about Cadillac Escalades. I know that because it’s the most expensive car they have on the lot and the only Cadillac Escalade they have on the lot. Since Kevin couldn’t answer my questions and realized I was a serious buyer, he put the “owner” of the dealership on the phone with us. The owner wasn’t professional enough to provide his name at the beginning of the call; rather, when we got connected he just started telling me why this vehicle is priced the way it is. During our call, he admitted that he paid almost $70K for this vehicle…ouch! Keep in mind it’s being sold for $70K, and they just dropped the price from an outrageous $73K to $70K because they realized nobody was going to buy it at an overpriced $73K price tag. I sent them pics of other dealerships selling almost the same vehicle with 5K miles less for $67K as proof of it being way over priced. During the call, I realized the owner is used to over-talking people, being disrespectful, unprofessional, and acting like he is better than whoever’s on the phone. I had no choice but to make him feel small and disrespected him twice as bad as he tried to disrespect me. When I put him in his place and told him he paid too much for the vehicle, he got very upset and started being even more aggressive. When I told him that I am paying cash, he said to me, We don’t like cash buyers; we would rather our customer get our financing. Why do you ask?? Well, the answer is simple, and here is a lesson for whoever is reading this review. What dealerships do is they want you to get financing from their financing office with the banks they have relationships with, so when you submit your application with them to those banks and let’s say, for example, the bank says you qualify for 6% interest, the dealership will lie and mark up the rate to 8% and tell you the bank said that you qualify for 8% even though you really qualified for 6% interest. The reason they do that is because they make thousands of dollars on the back end of the deal. They screw people on the back end to make their money. Greedy pigs! My advice is to go to your own bank and don't get the dealership involved in your financing. That’s how dealerships make their money. When this clown realized that I was paying cash and he wasn’t going to make any money off of me with his overpriced vehicle, he was no longer even a bit professional. They overpay for vehicles and expect unsuspecting buyers to go along with it. Be smart; don’t fall for that trap. There are too many dealerships nowadays, and they are all desperate because we are in one of the worst and slowest car sales markets for dealerships in decades. Cars sit for long periods of time, and they lose their shorts, holding on to them until someone buys them. At the end of the call, I told him where he could go and hung up in his face! Be careful; these guys overpay for cars and hope you don’t know any better. I’ll take the $100K CASH I have to burn and spend my money elsewhere.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're disappointed to read this review, especially considering how inaccurately it represents the interaction. While we understand not every conversation will result in a sale, it's important to correct the record and address some of the misinformation being shared here. First, regarding the 2021 Cadillac Escalade: this vehicle is priced competitively based on current market data, condition, and features. We do not price vehicles based on emotion—we use real-time analytics, market trends, and comparable listings, and we update pricing accordingly. The suggestion that we "don’t know about Escalades" is simply not true. Our team is more than capable of discussing features, packages, and value—and we did our best to answer all your questions before the conversation took an unfortunate turn. What truly concerns us, however, is the aggressive and disrespectful behavior exhibited throughout our communication. Our staff, including ownership, maintained professionalism even after being personally attacked and insulted. We welcome honest feedback and tough questions from serious buyers, but we will not tolerate verbal abuse or attempts to belittle our team. Your comments about financing practices are also misleading and frankly harmful. We are completely transparent with all financing options and rates. Customers are encouraged to choose the financing that best fits their needs—whether through us or their own bank. That’s a standard practice across the industry, and insinuating otherwise is not only false, it’s irresponsible. At Bridgeland Auto Brokers, we value respectful, honest dialogue and strive to provide a transparent experience for every customer—whether they choose to buy from us or not. We're proud of our reputation and encourage others to visit, speak with us directly, and judge for themselves. We sincerely wish you the best in your car search.
Kevin was amazing!
Kevin was amazing! He wasn’t pushy and made looking and buying a car fun again. #1 salesmen in my books. Bridgeland and Candy Cars had a variety of Wranglers that were quality cars. Kevin also had the Jeeps I wanted to test drive waiting right up front for me! Once I bought my Wrangler, it was serviced, inspected and cleaned waiting for me upfront. I’d do business with them again.
Kevin was amazing!
Kevin was amazing! He wasn’t pushy and made looking and buying a car fun again. #1 salesmen in my books. Bridgeland and Candy Cars had a variety of Wranglers that were quality cars. Kevin also had the Jeeps I wanted to test drive waiting right up front for me! Once I bought my Wrangler, it was serviced, inspected and cleaned waiting for me upfront. I’d do business with them again.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for such a fantastic review! We’re thrilled that Kevin made your car-buying experience enjoyable, and we’re glad to hear you appreciated the range of Wranglers we have. It's great that your new Wrangler was ready and waiting for you! We look forward to welcoming you back in the future. Enjoy every mile in your new ride!
Absolutely an amazing experience when buying a vehicle.
Absolutely an amazing experience when buying a vehicle.. Very friendly and professional salesman and would recommend to anyone that is shopping for a new vehicle.
Absolutely an amazing experience when buying a vehicle.
Absolutely an amazing experience when buying a vehicle.. Very friendly and professional salesman and would recommend to anyone that is shopping for a new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words! 🌟 We're thrilled to hear you had an amazing experience with us. Our team takes pride in creating a friendly, no-pressure environment while delivering top-notch professionalism every step of the way. 🚗✨ Your recommendation means the world to us! If you or anyone you know is in the market for a new ride, we’re always here to help. Enjoy every mile in your new vehicle, and don’t hesitate to reach out if you need anything down the road! 🛣️🚙 Happy driving! 🎉
Kevin was awesome, very easy buying experience!
Kevin was awesome, very easy buying experience! Highly recommended! Five stars for Bridgeland Auto Brokers!
Kevin was awesome, very easy buying experience!
Kevin was awesome, very easy buying experience! Highly recommended! Five stars for Bridgeland Auto Brokers!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the glowing review and those five shiny stars! ⭐⭐⭐⭐⭐ We're over the moon knowing we earned your recommendation. It’s our goal to make every experience top-notch, and we're glad we hit the mark for you! 🚗💨 If you ever need anything—whether it's service, another ride, or just a friendly chat—we’ll be ready and waiting. Thanks again for choosing Bridgeland Auto Brokers. Enjoy every mile ahead! 🛣️😊 See you next time! 🎉
thank you for all your help it was great dealing kevin
Bobby D is great!
Bobby D is great! Had a pleasant experience shopping at bridge land auto looking for a car! - Charleston
Bobby D is great!
Bobby D is great! Had a pleasant experience shopping at bridge land auto looking for a car! - Charleston
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thanks for sharing your experience! I'm glad to hear that Bobby D provided great service at Bridgeland Auto Brokers. If you have any other feedback or need anything else, just let me know!
This was my second vehicle I’ve purchased from them and
This was my second vehicle I’ve purchased from them and it was an excellent experience
This was my second vehicle I’ve purchased from them and
This was my second vehicle I’ve purchased from them and it was an excellent experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Bridgeland Auto Brokers again! We're thrilled to hear that your second purchase was an excellent experience. Your continued trust and satisfaction mean the world to us. Safe travels in your new vehicle, and we look forward to serving you again in the future!
Got a great vehicle from here.
Got a great vehicle from here. They helped me a lot when other dealerships wouldn't. Everything worked out great. Thanks Jason for everything.
Got a great vehicle from here.
Got a great vehicle from here. They helped me a lot when other dealerships wouldn't. Everything worked out great. Thanks Jason for everything.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're delighted to hear that you had a great experience and found the perfect vehicle with us. At Bridgeland Auto Brokers, we strive to go the extra mile where others won't. A special shoutout to Jason for his exceptional assistance. Enjoy your new vehicle, and we look forward to serving you again in the future!
Poor customer service.
Poor customer service. Poor communication between 2 locations. Wasted 2 trips to dealership after calling to verify Truck was ready. Horrible experience including after Management called to apologize for confusion. NEVER had such a bad experience. After the horrible treatment I was told "you have first dibs on this Truck" then it was sold before I was called. Just can't say in words how bad I was treated. Good Luck
Poor customer service.
Poor customer service. Poor communication between 2 locations. Wasted 2 trips to dealership after calling to verify Truck was ready. Horrible experience including after Management called to apologize for confusion. NEVER had such a bad experience. After the horrible treatment I was told "you have first dibs on this Truck" then it was sold before I was called. Just can't say in words how bad I was treated. Good Luck
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Ron We sincerely apologize for the issues you encountered during your recent visit to our dealership. It is never our intention for any customer to feel disappointed or poorly treated. We deeply regret the communication breakdown between our locations and any inconvenience it may have caused you. While it’s disheartening to hear about your negative experience, we appreciate your feedback as it helps us improve our services. Our team strives to provide excellent customer service, and it is clear we fell short in this instance. We understand your frustration regarding the truck and are very sorry for any misunderstanding or inconvenience caused by this situation. Please know that we are taking your feedback seriously and will be addressing these concerns internally to prevent similar issues in the future. Thank you for bringing this to our attention, and we hope you’ll give us another opportunity to serve you better.