Reviews
My first experience with Jim Ellis Volkswagen was a good
My first experience with Jim Ellis Volkswagen was a good one! Raul was professional, sincere and knowledgeable. He went above and beyond to help me when I was pressed for time. This dealership has earned my respect and repeat business!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Raul was such a great help! Thanks again for your business and kind words. Take care!
I had a pleasant experience.
I had a pleasant experience. I was selling my car and Greg offered an awesome price for it.He worked super quick and efficiently!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Greg was such a great help! Thanks again for your business and kind words. Take care!
Raul was great!
Raul was great!!! His customer service was exceptional, I will continue to be a repeat customer at Jim Ellis VW Kennesaw.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sam, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Raul was such a great help! Thanks again for your business and kind words. Take care!
The dealership was a class act.
The dealership was a class act. The cars were all clean, detailed, maintenanced and ready at all times for test drives. After multiple weeks of vehicle shopping I was exhausted by pushy and overbearing sales people. Once I arrived at Jim Ellis I was able to walk around on my own and look at a few cars without being bothered. Once I made my choices I walked to the door and was politely greeted and shown the cars I was interested in.the sales team was phenomenal. I picked up my car the following day after purchase. I noticed an oil leak. I contacted Raul and he eased all worries with a guaranteed repair or other solution if need be. I will visit Raul and Jim Ellis VW again for future purchases. I highly recommend Raul to anyone visiting Jim Ellis VW.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
James, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Raul and our team could help out! Thanks again for your business and recommendation, and we hope you love your new car. Take care and happy driving!
Great guy,great service .
Great guy,great service .. would do business again. Always followed up with me,and kept contact.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words.
Everything was quick and easy.
Everything was quick and easy. My car was clean and basically looked brand new. Jim and Kevin were amazing to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kaitlyn, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Cem and Kevin were such great helps! Thanks again for your business and kind words, and we hope you love your new car. Take care and happy driving!
2 hours for an oil change, with an appointment?
2 hours for an oil change, with an appointment? No tire rotation or warranty maintenance required. This was my last pre-paid maintenance, and the last time I come back here for service. Perhaps you should go down the street to Toyota and see how they consistently get us in an out in 20 minutes or less - every single time. Real lack of initiative and zero communicative updates during the marathon oil change.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback on your service experience. We understand your frustration on the wait time being that a basic oil change takes a fraction of the time to perform. We completed the 20,000 mile service on your visit which is more involved than a standard oil change. Although it takes a bit longer we follow the protocols set by Volkswagen to ensure the proper maintenance of your vehicle. We hope that helps explain the wait times. Thank you again for your feedback.
Thank you for getting back to me, and if you don't mind, can you please explain that after my 2 hour "service", I had the following issues within one week? TPMS light went on, for all 4 tires, and when checked they were all less than 30psi? Window washer fluid had to be purchased and refilled. Perhaps the "protocols" need to be reviewed again. And for your reference, Toyota completed a 20,000 mile service this week in 22 minutes...no matter your reasons, 2 hours is unsatisfactory.
My experience at Jim Ellis Volkswagen was nothing short
My experience at Jim Ellis Volkswagen was nothing short of top tier. Greg Landry laid out the red carpet for me and my girlfriend. Greg helped us find the model vehicle we came looking for and gave us a breakdown of the car’s features. Because of our experience, we walked out with a 2023 Taos. My girlfriend will be coming back in the near future for business with this dealership. Thanks Jim Ellis Volkswagen
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Christopher, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your visit with us, and we're so happy that Greg could provide such a great experience! Thanks again for your business and kind words, and we hope you love your new Taos. Take care and happy driving!
They were great, made the car buying experience seamless.
They were great, made the car buying experience seamless. I highly recommend this dealership and salesman.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and recommendation, and we hope you love your new vehicle. Take care and happy driving!
Spencer was extraordinarily helpful as I navigated buying
Spencer was extraordinarily helpful as I navigated buying a new car. He was quick to respond to all of my questions and concerns and made the process easy and enjoyable!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Spencer was such a great help! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care and happy driving!