Nalley Kia

Alex was amazing everyone at the location was very helpful.. my car is riding like its brand new. I would definitely be back if i need anymore service.

Had a great experience with Nalley Kia with the purchase of our Hybrid Kia Carnival. The sales rep Stan was super friendly and kind. He was not pushy or overbearing. He gave us time to talk things out and he worked on our numbers. The location is very well kept and the lot is super full of many cars so you have tons of options to choose from. Very pleased with our purchase and service!

Very nice person that worked with me helped me to make a great decision. Not along wait time. I'm happy

Visited this dealer couple years ago for routine maintenance as it?s closer to my home vs where I purchased my KIA Niro in 2020. At that time was longer wait times and wait room wasn?t as nice as it is now. Went in Aug 2025 mid morning on a week day for 50k service and waited about 1 1/2 hrs. At first was ignored by female staff on computer who didn?t even acknowledge me, even after poking my head around monitor. She didn?t acknowledge other customers waiting and preferred to work computer or make calls without acknowledging waiting customers with service appointments. But another staff Alex, helped check me in and was very helpful and gave excellent customer service. The waiting area has improved with complementary water and coffee/tea bar and 2 areas with tv or work space. Love the coffee machine just needs to be stocked with cream/milk to be right up there with Starbucks:). A very pleasant waiting room and most staff are very customer service friendly. I?ll be returning for next routine service and hope all staff are like Alex next time.

This is my third purchase with Nalley Kia and I was satisfied from beginning to the end.

Geeat service and works Tim and Terrance were great I was in and out as well

I give this shop 3 starts because this was our second appointment I had an appointment scheduled for 130 on August 15, 2025 but it was rescheduled for August 19 at 9:30 AM only to be up there for 5 1/2 hours. I understand that their other vehicles that needed to be attended to, but having an appointment and being seen hours later in the vehicle being started on around 12:30 is crazy.

As I ventured out on my vehicle search, my salesperson helped with overall great customer service experience!

I’ve bought 2 cars from them, and have been very happy both times. My salesmen and the finance team were wonderful to work with. Highly recommend this dealership!

The service area was clean. The staff were polite, friendly, and kept me informed on the status of my vehicle service. This is my third vehicle that I have purchased from NALLEY Kia in Stonecrest and am grateful for the staff they make you right at home.