Nalley Kia

As long as Cassandra is at Nalley, that’s where my car will get serviced. She is the bomb. Always gives the best advice and never stairs you wrong.

I had a horrible sales and service experience. I would never advice someone to get their car from this location. Their aim is not to help their customers. They illegally changed my information on file, and the service manager marlon accused me of something I didn’t do, when I had documents to prove what I was saying. He looked at my documents and agreed that the facts was there, yet because he knew the paper work was illigally done at nalley Kia, he started to give me the worse customer service experience I ever experienced. They were very disrespectful, and Liars. This whole situation could have handled different. I had my facts and was still accused and walked away from. I still did not get any help the entire 2hrs I was there.

Amir sold me a brand new 2019 Kia Optima with 10 miles on it. I brought it home & on Day 5 it wouldn’t crank or go into gear. I called Amir who refused to arrange for a meeting with the Service Manager or General Manager but instead insisted that I bring in the car, & he would deal with it. I brought the car in. Amir did NOT arrange for a loaner nor alert the Service Manager I would be coming. I had to leave my car & find a ride home. Amir told my friend who came to pick me up that I “didn’t know how to crank it” & that nothing was wrong with the car because “you know how girls are.” I WOULD NEVER BUY ANOTHER CAR FROM SUCH A MONEY HUNGRY SALESMAN WHO HAD NO REGARD FOR ME!

I have been going to this Kia location for car service since 2015, the Customer Service used to be excellent, and I used to like the staff. I had a 2009 Kia that I brought with me to Georgia from Philadelphia. Since I liked staff, and I had purchased a home 3 miles from this location. I decided to purchased another vehicle at this location, to support my local car dealership, because let’s also face it people only buy from people they like. I liked John the salesman because he always talk to me, and welcome me every time I came to get service at this location. So in late December 2017 I decided to purchase another Kia, since the first one never gave me trouble. I purchased a 2017 Kia with extended warranty. I continue to come to this location for service, because again I like the staff. Every time I came for service they always check to see if my service was covered under my warranty. My last past 3 car services were the WROST!!!! This location has taken a change for the WROST. The wait time just to check your vehicle in from walking into the door, and speak with a representative is 45mins. The wait time for a normal oil change used to be 30 mins to a hour now it’s 4 hours. The customer service is POOR since they gotten this new staff of employees, and new manager. The old manager used to come out his office and help, but this new manager just sit in his office even when he sees his staff is overwhelmed. On 9/28/2018 I came to get my 2017 low high beems lights replaced. They wanted to charge me over $100!! Since it’s 2018 I ask was this covered in my EXTENDED warranty? I was told they have no way of seeing that, but before when I used to come in they always explained to me what was covered, and not covered. So I asked to talk to management because now I’m upset because I’m going back and forth with the representative, but she not paying me any attention. It’s close to closing (5:00pm) and she getting ready to shut her computer, and everything down WHILE WE ARE TAKING. I’m a customer too, just because I’m the last one here, I deserve the same attention as the customer that was talking to you at 8:00am. I know the manager hears because his door is open, but he never comes out to help. So I ask to talk with the manager. I explained my self with upset essayist in my voice tone but I never used bad language. The manager told me not to talk to him loud or with that tone. Like I’m his child, and if I don’t speak in a low tone, I have to GET OUT. I said fine give me my vehicle and I will leave, because you will not tell me how to address you when you clearly allowed the situation to reach this point. 1. I have the right to be explained what is on my warranty, and what is, and not covered. 2. I have the right to ask question after spending $30,000 with your company. 3. I have a right to ask questions when I Support my local business. 4. I have the right to excellent customer service because I’m a CUSTOMER like everyone ELSE PLEASE DO NOT SUPPORT THIS BUSINESS...Because they don’t SUPPORT US the COMMUNITY....They need to get a NEW STAFF and MANAGER....Bring the old STAFF, and MANAGER back...People buy from who they like and no one likes someone that just TAKE their MONEY and tell them to kiss their BUTT after they took their BUSINESS

Since I bought my Kia Optima, I have always had my service work done at Nalley Kia. Cassandra is always the Service Advisor of choice and she never fails to perform at the highest level of excellence. I recommend Nalley Kia as a dealership and Cassandra as your service advisor every time.

A few days ago I was a bit hasty in sending in a negative review of the service I received. I should have waited for a response to my email. Today however the Service Manager phoned and went over and beyond all my expectations in the way of explanations and apologies and even a few lovely 'throw ins' for my next visit. I want to restate that although I had been frustrated by the service it had nothing to do at all with the personnel. Each and every member of the Nalley Kia staff I dealt with were respectful, courteous and gracious. I will be back for my next service needs and any other issues which I may encounter (hopefully none)!!

My family had an amazing experience shopping at this dealership!! I would recommend it dealership to everyone I know. Just to have the experience I had!

I actually came in to get my 2017 Kia Forte service and I met with Cassandra Lewis and she was extremely amazing she made sure that I knew my vehicle was in great hands, her customer service was amazing, as I continue to roam to past time I heard some one greet me and call my name and I noticed it was Kearis McGriff, I was actually shocked that she remembered who I was from the last time I came in. I sat with Kearis and Tarrance Davis and as usual they won me over and I ended up leaving my 2017 Forte behind and left with a brand new 2018 Kia Optima. I absolutely love my new car. I would like to Thank the three of you for everything. I am forever a Nally Kia customer. I definitely recommend anyone who is looking to purchase a new vehicle go see Kearis McGriff or Tarrance Davis, and if you need your car service go check out Cassandra Lewis she will make sure you are good.

Be aware of Nalley Kia Stonecrest purcased a SUV from there paid cash with a cashier's check from my bank GA United credit union. So they in error so they say gave my title to GA Credit Union. This all happened between May 2018 to today July 6 2018 to get a answer of where my title was. BEWARE

I had a terrible experience overall with this dealership. I bought a car from them , even though I was given wrong information from one of the pushy saleman, I had to find someone else who knew a little more. When I went for an oil change, I told them I wanted a shuttle to the mall. She forgot , and left , the one guy there ignored me standing at the desk . So I sat for 3 hrs . Now that I am looking for another car , they harrass me evertday, even though I tell them to stop calling. I wanted to get another car , just because the dealership is close. But , because this dealership is so unproffessional , Ill have to take my business elsewhere.