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(74 reviews)

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Customer for Life!

I just recently purchased a 2014 Mazda 6 from Milan Motors in Lodi NJ. They went above and beyond to make my experience top notch. John, the sales manager was more than willing to assist me in making things work from A to Z. Sara, the Finance Manager, made the procedure so easy, in two seconds I was approved and with an excellent rate! They even had the car cleaned inside and out, while we signed the paperwork! I had gone to a few pre owned dealerships; and wish I went there first!! I'm glad to say these people were extremely upfront and they have gained a customer for life! For anyone looking for a preowned vehicle, look no further! Milan is your go to place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Unprofessional

Kieth was unprofessional . To much assumption and speculation which lead to them thinking I wouldn't want to move forward with the deal. A simple phone call would have been courteous .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Lots of nice cars to choose from, friendly service

I was looking for a used Mercedes GLK350 SUV and found exactly what I was looking for at Milan Motors. Called up for a appointment and did a test drive with Frank. The car was very clean and in good condition. Frank, John and Sarah were very friendly and professional. Would definitely recommend anyone looking for a quality used car. All my friends and family were happy and loved the car. Feel so happy and proud to own a Mercedes-Benz. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good purchasing experience?

I went down on a Friday evening from Connecticut to view a car that Frank called me about. The car had the exact options that I was looking for & the purchase went smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Felt like family

2 of my closest friends went in and out with great machines. I can't wait to go and trade my car in so I can do business with them! Great job fellas and your finance lady was a sweetheart. The crew thanks y'all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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AVOID AT ALL COST!

I had a bad experience with Milan dealership. I will give you an insight of the "things" you need to be aware before purchasing a car from them. 1) DO NOT believe in what they tell you. For example, "the car has everything, nothing is missing..." (My car was missing the remote controls of the rear Tv's) it cost over a hundred dollars. Moreover, one of the Tv's has problems with the screen. It shows red lines in middle with no picture. My kids can't watch movies since the remote is missing and there is no way to press the PLAY button without it (I had to purchase it regardless) --So, if your car has tech package MAKE SURE YOU CHECK THOSE THINGS BEFORE YOU BUY! 2) One of My spare keys wasnt working. It wasn't the batteries (I replaced them) the ignition didn't want to turn on. I contacted Jhon, and he said: "when I purchased the car I got it like that. It runs under maintainance therefore, YOU have to buy it" what? I replied. It cost almost 300 dollars to replace those keys... Had he told me all these little things beforehand, I wouldn't buy the car! AGAIN, make sure both keys are working PERFECTLY FINE! (Specially if you are buying a Mercedes) 3) If your car has Navigation system... PLEASE CHECK BEFORE BUYING! When we were searching for cars online it showed our car had a navigation installed. So when we went in person we didn't even bother to check the navigation system (since we knew it was already there, very common). Anyways, when the car was already purchased and I was ready to drive it back home; I press the Navi button and it said, "please install the navigation DVD" I called Jhon (he was outside) and told him why the car did not have the DVD? He said he will "order" one for us to please call him on Monday (it was Saturday the day we purchase the car) well, I called him Monday and many days after to let him know things I kept finding about the car, as well as my Navi DVD which he had promised. He insisted the the "other things" ran under maintained and so I had to "fix it" but the DVD he will purchase. ?THE DVD never arrived for it is been over month! (BAD SERVICE) 3) Lastly, our car had expired its temporary registration due to their lack of professionalism. The lady named Sarah, waited to the very last minute to do all the paper work needed to process our registration. I had to call my car insurance multiple times. I was driving a car with an expired temporary registration for many many days. I called her so she can give me a written letter so I can put it in my windshield explaining why it had expired. She was nice enough to do it- Of course, cause she knew it was her fault! --We learned our lesson, hopefully you learn from our misfortune.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service

Overall great customer service and business. Definitely will recommend this dealership to as many people as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Service and People

I recently had the AWESOME experience of purchasing a car from Milan Motors. GREAT, COURTEOUS, PROFFESIONAL DEALERSHIP. Everyone there was AWESOME including the owner who works side by side with his staff (wouldn't even know he was the owner) meaning he is very professional. I would DEFINITELY recommend them an I will be back to purchase more from them. They are a HASSLE free dealership. They say what to bring an you leave with your car. If you want a GREAT deal on a GREAT car..stop into Milan Motors Rt 46 Little Ferry NJ

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Tracy, Thank You very much for taking the time to leave us a review of your experience here with us. We always stride to provide all of our clients with the best in customer service. We look forward to seeing you soon. Best Regards, Milan Motors

Fantastic experience

For my first time purchasing a car on my own I have to write a review and say what a fantastic experience it was. The sales department was concise, friendly and very helpful. Specifically though, I cannot rave enough about Sarah Mcallister. She handles the more financial end of the purchase. I was a little nervous as this was my first time buying on my own, but she helped walk me through the process seamlessly and wth humor and fun. I felt immediately at ease and was having more a conversation with a friend than purchasing from someone I had never met before. Any questions that I had were answered in detail and with no suspicions attached. I cannot recommend her or this dealership enough and I thank her specifically for educating me and making me feel so comfortable. It feels as if I've walked away with a great car and a new friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You for your Review. We hope you enjoy your purchase and keep us in mind when your ready to purchase again.

Horrible Finance

The cars are great .... sales people are great ... but the lady sarah who handles the finance end of the deal is off make the process uncomfortable and makes you feel like you cant trust her or anything she says .. makes you think twice about buying a car that you would otherwise just buy based on your experience with the sales people other than her it's a great pleace .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You for your review and I will Look into preventing any situations in the future that may cause feelings such as you described from happening.