Lexus of Quad Cities

Hi! It's incredibly rewarding to know that we were able to meet and exceed your expectations. We strive to provide exceptional customer service and create memorable moments for all our valued customers, and your feedback reaffirms that we are on the right track. Thank you for the review!

Thank you so much for the review!

Geoff, Thank you for the feedback again. I am sorry we did not meet your expectations. As we previously discussed this 2012 with 190,000 miles was sold as is. We offered to purchase it back but you said if we would send the $551 for the repair you would be happy. We did send the $551 even though the vehicle was sold as is. It has now been almost 15 months since you purchased this vehicle and I am sorry you are still unhappy with the transaction. As far as the title issues the IOWA DOT told us after their investigation that the registration was not completed due to a failure to have the vehicle inspected in Missouri. Again we are sorry that we did not deliver the experience you were expecting. Please feel free to reach out to us at the store if we can help further

Again with the lies. You NEVER offered to buy it back! In fact that was what I asked you to do!! As for the title, you are dead wrong again! I had a Missouri Vehicle Inspection done the day after I bought it, at my own expense, by the shop that fixed the oil leak you allegedly knew nothing about. It's all documented on lexus.com if you look up the service history. It says from your dealership, clean oil leak at 185.000 miles. Hmmm that's the mileage it had when I purchased it. I gave you the Missouri Inspection and my property tax receipt. The inspection was good for 60 days. Your people dropped the ball and didn't get it done in that time. You people simply don't know how to tell the truth!!!

Geoff I am sorry that we did not meet your expectations. If there’s anything else we can do besides what we have already done. Please let us know.

Yes, as a matter of fact there is. Try telling the TRUTH. It's dealers like you that give the car business a bad name.

I know you are unhappy. I am sorry for your experience. You asked for $563 and we sent it. if we can do anything else please let us know. This was almost a year ago and you are obviously still unhappy

Yes, it actually was over a year ago. And yes, I am still and always be unhappy. And I want exactly what I have already received form you..NOTHING!! I just hope people will see this and beware of what an unscrupulous business you have. People have a certain amount of trust because you are a franchise Lexus dealer. You are not worthy of that trust. This is just a heads up to future customers. BUYER BEWARE!!

Mr. Armbrust, I am sorry you have not been receiving the correspondence from the dealership. I will make sure someone reaches back out to you today. Thank you for the opportunity to earn your business again, Todd - General Manager

I am sorry you felt your information was comprised. We take security and privacy very seriously. Please reach out to General Manager Todd Hopkins 563-445-4801 so we can investigate this claim. We are unaware of any compromised purchases. Thanks -- Todd Hopkins.

We love to hear that our commitment to excellence has been clear to you. We wish you many safe miles in your newest Lexus vehicle, and we hope to see you back at Smart Lexus of Quad Cities again down the road. Take care!

Thanks for the five-star review, Bob, and for trusting Smart Lexus of Quad Cities with your vehicle care! We're glad we didn't let you down. Come back again next time!

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Smart Lexus of Quad Cities team. Drive safely in your 2008 Lexus LX 570, and we hope to see you again down the road!

Thank you for reviewing Smart Lexus of Quad Cities and for trusting us with your service needs. It is truly our pleasure to assist! Drive safe, and come back again soon!