Herb Chambers Cadillac of Lynnfield

The new dealership was great and a site to see inside and out. Andrew Valente was my sales consultant. Despite him mentioning only having short experience in the business, he was very informative and I was given clear, detailed information without feeling pressured. I truly felt he had my best interest in mind; which also calmed my wife's nerves on top of my own. We purchased an SRX and are very happy with it. I would recommend Mr. Valente and his professional management team to anyone in the market for a Cadillac. Great all around.

I cannot thank the sales/finance team enough for everything they did for me and my husband during the lease of my new 2013 Escalade. Ted is a true professional and provided exceptional customer service throughout the entire process. He went above and beyond, even after I picked up the vehicle (e.g., calling me/sending e-mails to check in and ensure that I'm satisfied with the purchase). He is by far the best car salesman I have ever met and worked with, and felt comfortable buying a vehicle from, and I highly recommend him. Arthur also provided great customer service upon pick up of my vehicle and took the time to go through every feature to ensure I was comfortable with it before driving off the lot. His patience and knowledge of the vehicle were appreciated. Stephanie was also fantastic; she was very customer oriented, thorough, and kind throughout the entire process. Again, I cannot thank the team and their managers for everything they did throughout my new leasing experience. I would highly recommend Herb Chambers Cadillac to all of my family and friends - the customer service is by far first in class.

Paul provided great service, and was quickly able to solve my car's issue. He was incredibly friendly and helpful and answered all of my questions. I would recommend him to everyone!

Very satisfied. Work performed quickly. Auto washed. Service manager resolved all issues! I would recommend this dealer for all service work on your Cadillac. Thank you

The service I experienced at this dealership was hands down the best I have ever received. Paul Bartlett was extremely professional and a expert at his job. I will certainly recommend this dealership for service!!!

The service I experienced at this dealership was hands down the best I have ever received. Paul Bartlett was extremely professional and a expert at his job. I will certainly recommend this dealership for service!!!

My wife and I were looking to lease for the first time, and trade in what was my current vehicle. I was greeted by Ted Bouchard. He was extremely friendly, and down to earth; yet professional, and genuine. He immediately made me feel comfortable, he also was very knowledgeable and was not overly pushy, easily the best car salesman I've dealt with. We also had our two year old son with us which could've turned into a nightmare. But Ted was so great and patient and even gave my son ice cream and a teddy bear. I truly cant say enough about him, from the beginning to the end of the trip to the dealership. I also dealt with Frank Gambone, the sales manager while making a deal on the vehicle (2013 Cadillac ATS4). He was also very friendly and professional, and seemed to genuinely want to help my family get into a new Cadillac. Like any car dealership you go to, you have to work on numbers to get where you want to be and do a little back and fourth, but this was also done very fairly, and again, I felt as though both Ted and Frank were genuinely trying to get me where I wanted to be to get a car. Needless to say, we ended up getting a great deal on the vehicle, and they definitely gave me more than a fair price for my trade in. Finally, I met with Stephanie Killian to finalize the paperwork and the deal. She was outstanding with handling my son running around her office while she was trying to finish our paperwork, she got everything together for us very quickly and was extremely efficient at what she does. She was also a complete pleasure to deal with, and did exactly what we asked for. A final word on the floor staff, all of them greeted my family warmly and kind...and again, offered to help us with anything we needed even though they weren't the people involved in our purchase, great staff all around and great atmosphere, professional, down to earth people which is what the majority of people look for when purchasing a car. I'll conclude by saying this was by far the best experience my wife or I have ever had at any car dealership. I was completely impressed in every aspect and would highly recommend anyone looking for a Cadillac to not even bother with another dealership. You will not only get a good deal here, but more importantly a great overall experience. Top notch.

My girlfriend recently purchased a "NEW" vehicle from this dealership. The reason I stress the word "NEW" is because we were having a little trouble getting things all wrapped up, and getting the vehicle registered so we could get on the road. We started to get a little frustrated with the process that probably was not the dealerships fault, but the fault of our Insurance Company. All of a sudden Jon Chiavelli the "Pre-Owned Vehicle Manager" as is states on his glass window heard what was going on, and came out of his office and introduced himself to us and said he overheard us having some difficulty and wanted to see if he could give us a hand. Jon with no "H" in his name was able to take control of the situation and handle it in a very professional matter, and had my girlfriend driving her brand new car in just a few minutes. I never really write about me experiences anywhere,but this act of professionalism deserved writing about. Instead of just acting like he did not hear what was going on he actually did something about it, and my girlfriend had a great experience because of it. Thanks

Since the beginning of my search Herb Chambers starting with Ali, were right there answering all my questions, responding quickly and with no pressure. First day I met with my sales guy John who is down to earth and easy to talk with again no pressure who listens to what you want. He really wants to work with you and to make sure you are completely satisfied if not he will go out of his way to make sure you are. Also Bob my financial contact also was easy to work with and again wanted to make sure you were happy and when I had questions he quickly got back to me. I find most dealerships rarely call you after the sale or were this concerned with making sure you were happy with your purchase. This place is different and look forward to working with them in the future.

My experience with Herb Chambers Cadillac of Danvers - from Salesperson to Sales Manager to General Manager to Financing - was superb! I was so pleased with the service, attention and genuine care provided. I never felt rushed, but always totally informed. I live closer to another Cadillac dealer, but I'll be returning to Herb Chambers with my CTS. Thanks to everyone at HC for helping me find my gorgeous car!