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Meet Keenan McGovern

Keenan McGovern headshot
Sales Manager
(16 reviews)
Industry experience 8 years
Dealership experience 1 years

My name is Keenan McGovern. I'm from proctor Minnesota and I am married with 2 dogs! I love sports, the outdoors, traveling, and helping people get into the vehicle of their dreams!

Reviews

In the end we got great service but I really wish they

In the end we got great service but I really wish they had listened to my husband who had gotten a state of the art scanner and purchased the VW add on. He had all the print outs and was willing to show the service department. They simply said we will do our own ok but it took the fourth visit for service to find what we had printed out the first time we visited the service department. But it was handled many after many miles off my warranty as we don't live in Duluth. The car is great and everything else with VW of Duluth has been great. Marcus has been amazing to work with. Keegan has been very accommodating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. While we’re glad to hear that your vehicle is now running well and that Marcus and Keegan provided excellent support, we sincerely apologize for the frustration and extra visits it took to get there. Your feedback is very important, and we’ll use it to improve our communication and processes going forward. We truly appreciate your patience and your kind words about our team.

Fantastic experience.

Fantastic experience. Everyone was very professional.and the entire process was quick. I would definitely recommend Volkswagen of Duluth to friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We’re thrilled to hear everything was professional and efficient. We truly appreciate your recommendation!

Professional staff and great experience purchasing from

Professional staff and great experience purchasing from VW. Customer satisfaction and service was excellent and top notch

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We're thrilled to hear you had a great experience purchasing from VW of Duluth. Our team is dedicated to top-notch service and your satisfaction means the world to us. Enjoy your new vehicle!

Very knowledgeable and helpful in narrowing down what I

Very knowledgeable and helpful in narrowing down what I wanted in a vehicle trim and what are my requirements are.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We're glad our team could help you find the right fit by understanding your needs and preferences. Enjoy your new vehicle, and we’re here if you ever need anything else!

We have recently purchased two vehicles from VW of Duluth

We have recently purchased two vehicles from VW of Duluth and been very satisfied with our experiences. All employees worked with us to make the deals work to fit our needs. We have two small children and live out of town, but always felt welcome and accommodated. We will be back to service our vehicles and shop when we are in need again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your continued trust in VW of Duluth! We're thrilled to hear that both of your experiences were smooth and accommodating, especially with little ones and a bit of travel involved. We're always here to make things as easy and welcoming as possible, and we look forward to seeing you again for service or your next adventure on wheels!

Everyone I dealt with was experienced, friendly, and

Everyone I dealt with was experienced, friendly, and knowledgeable. The only thing I thought that could have been improved is maybe doing some of the deal in an office instead of talking at a table in the common waiting area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the thoughtful feedback! We're glad to hear our team was friendly and knowledgeable throughout your visit. We also appreciate your suggestion about added privacy during the buying process. It's valuable input that we’ll take into consideration as we work to improve our customer experience. Enjoy your new vehicle!

I did not have an opportunity to work with Chris

I did not have an opportunity to work with Chris Johnston. But Keenan and Jake were awesome! They were not pushy with making a sale. They were very informative when it came to the questions that we asked. We wanted to make sure we covered all of our bases and left to go to other dealerships and talks and decided to go back to VW to do business with Keenan and Jake. They did amazing. The experience was stressful in anyway. We told them what we were looking for and every car we looked at was what we were looking for, our family. I don’t have a bad thing to say, and we appreciated all the help that they gave. It ultimately sent us home with a pre-owned vehicle for our family, which we love.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're so glad to hear that Keenan and Jake provided a stress-free and informative car-buying experience for you. It’s great to know they listened to your needs and helped you find the perfect pre-owned vehicle for your family. We appreciate your business and hope you enjoy your new ride!

Malcolm was throughly impressive to work with.

Malcolm was throughly impressive to work with. We will be back to purchase another vehicle from Malcolm soon! He was knowledgeable about the products, listened to what we were looking for and allowed for many many questions. Malcolm was a true joy to do business with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic review! We're so glad to hear that Malcolm provided such a knowledgeable and enjoyable experience. He truly takes pride in helping customers find the perfect vehicle. We appreciate your support and look forward to seeing you again for your next purchase!

My experience at Volkswagen of Duluth was Exceptional!

My experience at Volkswagen of Duluth was Exceptional! . The atmosphere was laid back with good music and friendly staff upon arrival. My salespeople Darnell and Keenan were super down to earth, professional, and on point with answering all of my questions, making what could be a stressful experience quite the opposite, good vibes and no stress! Just the teamwork and care these guys have shows how much they truly love and care about what they're doing and making sure their customers are a top priority and have a great experience. I will definitely be recommending family and friends for sure! Thanks guys! Jesse V.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Jesse! We're thrilled to hear that you had an exceptional experience at Volkswagen of Duluth! Darnell and Keenan will be so happy to know they made your car-buying process stress-free and enjoyable. We truly appreciate your recommendation and kind words about our team. Enjoy your new vehicle, and we look forward to seeing you again in the future!

Easy to work with and very interested in my want and

Easy to work with and very interested in my want and needs. This was my second car from them. Very happy with this purchase also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued trust in us! We're thrilled to hear that your experience was smooth and tailored to your needs. Enjoy your new vehicle, and we look forward to helping you again in the future!