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Meet Malcolm Lumsden

Malcolm Lumsden headshot
Sales Consultant
(22 reviews)

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Reviews

Great staff very easy to work with.

Great staff very easy to work with.sales was not pushed or rushed, was a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're so glad to hear our team made your experience easy, relaxed, and pressure-free. Enjoy your new vehicle, and we look forward to working with you again in the future!

This was my second car bought from here, both have been a

This was my second car bought from here, both have been a good experience for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for coming back to us for your second vehicle! We’re so glad both experiences have been positive, and we truly appreciate your continued trust in VW of Duluth. Enjoy your new ride!

Had a great experience salesman were very helpful and

Had a great experience salesman were very helpful and attentive to my vehicle needs 2 thumbs up

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome feedback! We’re glad our sales team was helpful and attentive to your needs. Two thumbs up right back at you. We appreciate you choosing VW of Duluth!

We have recently purchased two vehicles from VW of Duluth

We have recently purchased two vehicles from VW of Duluth and been very satisfied with our experiences. All employees worked with us to make the deals work to fit our needs. We have two small children and live out of town, but always felt welcome and accommodated. We will be back to service our vehicles and shop when we are in need again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your continued trust in VW of Duluth! We're thrilled to hear that both of your experiences were smooth and accommodating, especially with little ones and a bit of travel involved. We're always here to make things as easy and welcoming as possible, and we look forward to seeing you again for service or your next adventure on wheels!

The staff at Volkswagen was easy to work with, and they

The staff at Volkswagen was easy to work with, and they answered every question I had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the great feedback! We're glad to hear our team was helpful and easy to work with. If any more questions come up down the road, we’re always here to help!

I had a pleasant experience with VW Duluth.

I had a pleasant experience with VW Duluth. The staff was helpful and knowledgeable. Making the purchase quick and painless. Would recommend to anyone in the Duluth area looking for a VW.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your great review! We're glad to hear that our team made your purchase quick and hassle-free. Enjoy your new VW, and let us know if we can assist you in the future!

Very pleased with their professionalism, patience,

Very pleased with their professionalism, patience, suggestions, and response to questions. They were also very thorough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're glad to hear that our team’s professionalism and thorough approach made for a great experience. We appreciate your support and look forward to assisting you again in the future!

Malcolm was throughly impressive to work with.

Malcolm was throughly impressive to work with. We will be back to purchase another vehicle from Malcolm soon! He was knowledgeable about the products, listened to what we were looking for and allowed for many many questions. Malcolm was a true joy to do business with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic review! We're so glad to hear that Malcolm provided such a knowledgeable and enjoyable experience. He truly takes pride in helping customers find the perfect vehicle. We appreciate your support and look forward to seeing you again for your next purchase!

Do not spend any money here.

Do not spend any money here. Worst place ever. Wasted time, money, and now filing a lawsuit against them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
0 people out of 0 found this review helpful.
Dealer response

We’re sorry to hear about your experience and we take feedback like this very seriously and would like the opportunity to understand and address your concerns. Please reach out to our Customer Relationship Manager or General Manager at 218.722.6989 so we can discuss this further and work toward a resolution. Your satisfaction is important to us, and we hope to hear from you soon.

Malcolm and his team went above and beyond to make

Malcolm and his team went above and beyond to make everything perfect. I’m so grateful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We’re thrilled to hear that Malcolm and his team went above and beyond to ensure everything was perfect for you. Your gratitude means so much to us, and we’re grateful for the opportunity to assist you. Let us know if there’s anything else we can do for you!