Meet Mike Lichtenthal

****Beware of the service department****** I had an oil change months ago and was driving on 75 and my under shield flew off and my wheel moldings flew off damaging my car days after the oil change at Infiniti. I brought it back and they told me I hit something which I did not. I wouldn’t have brought it back to them if I did. The damages cost me 7k claim to my insurance I haven’t been back since . Couple weeks ago they call me and tell me I have a recall in my engine and I need to get it checked by getting an oil change which is understandable. I make the appointment. Also please note I have to drive for work so I let them know I needed a loaner and they said no problem. I brought it in. 1 they didn’t have a loaner so I remade the appointment for today. I bring it today. I wasn’t on the schedule but they miraculously found a loaner for me. That was good no problems there. I get my car back. I have my team at my job put it on a lift to make sure everything is secured and no clips missing. They found 3 clips missing and the rest half put in looked like a 5 year old worked on my car. I will NEVER EVER GO BACK. If I didn’t have so much money left on my car to pay I would trade it in for something else.

This is regarding my purchase of a 2016 Q50. I just replaced all 4 wheels on the car as there was corrosion on all 4 rims. I initially thought that I had a puncture in the tire, however Discount Tire in Ft Myers noted that the reason one tire kept going flat was because of corrosion. One wheel was worse than the rest. I am completely disappointed that you won't stand by the 12k miles or 12 months guarantee that is on their RO. Just because Mike said there was nothing noticeable at the time of the original inspection from when the car was traded in. So, the problem is clear now and I am within the 12k and 12-month warranty, so I don't understand why you won't stand behind your work. Corrosion doesn't just happen in 6 months. This builds overtime. Service should have covered it because they didn't do a thorough enough inspection back in October. I will be calling in to speak with one of the owners. I have been in the car business for over 5 years, and I know this just is not right. I paid full asking price, spent $3,600 on warranties and the vehicle only had 39k miles on it when it was purchased. The last 8 of the VIN are GM303919. I knew when I purchased the car that the tires would need to be replaced soon, yet didn't make an issue out of it. I have paid for all new tires and have now gone into debt further to replace the wheels. Over $800 for them. Because the rims were bad the car was out of alignment. I went through the original RO and did find it odd that no alignment had been made. I'm not a person who goes nuts and creates a scene in the dealership. Your company's lack of attention has really destroyed my initial satisfaction with your dealership. I have been recommending it to you and now I will tell folks that you don't stand behind your work. This is sad. M Christine Brunet Virginia Hill

Marlon the salesman is first rate and I have always been treated extremely professionally. First class organization

The purchase with Dylan Jones, the new sales manager Dylan, and the new general manager Alex, was fantastic. They were so nice to work with, listened to my needs, and patient with me. Mike, service manager, always takes excellent care of the car and what it needs, it is so nice they give a teacher discount.

Awesome service. This is my 5th vehicle with them. Very pleasant to work with them

Bought a new car from here because of my experience over the last 5 years plus the performance of the car.

Wry well run, timely appt, work finished on time. Very well run, staff was very courteous

Very good service. Great car wash return calls promptly Anthony did a great job for us

The team is very helpful and made the purchase process as efficient as it could be. The service staff is also great to deal with

The team at Naples Infiniti did a great job. Anthony gave us great service and made it easy to purchase my Infiniti . We felt like the sales process went smoothly .