Reviews
Great experience with Bob, he was very helpful and
Great experience with Bob, he was very helpful and patient throughout the process. The manager and Bilal were also very helpful with our purchase!
Great experience with Bob, he was very helpful and
Great experience with Bob, he was very helpful and patient throughout the process. The manager and Bilal were also very helpful with our purchase!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terrible experience at Victory Subaru.
Terrible experience at Victory Subaru. They advertise one price, then try to hit you with thousands in added junk fees when you show up. They claimed the “real” price was $39,739 even though their website showed $29,545. After I called them out, they gave a discount of $10,190 and still added $4,000+ in bogus charges like a $1,895 certification fee, $995 reconditioning fee and other unexplained fees. Also added a GAP fee of $457. CentsThe manager refused to remove anything, saying he couldn’t “take a $4,000 hit.” Extremely shady behavior. Would not recommend them period!
Terrible experience at Victory Subaru.
Terrible experience at Victory Subaru. They advertise one price, then try to hit you with thousands in added junk fees when you show up. They claimed the “real” price was $39,739 even though their website showed $29,545. After I called them out, they gave a discount of $10,190 and still added $4,000+ in bogus charges like a $1,895 certification fee, $995 reconditioning fee and other unexplained fees. Also added a GAP fee of $457. CentsThe manager refused to remove anything, saying he couldn’t “take a $4,000 hit.” Extremely shady behavior. Would not recommend them period!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
This is our 1st Subaru Crosstrek and we are extremely
This is our 1st Subaru Crosstrek and we are extremely happy with it! The team at Victory Subaru we're awesome! Chris ( GM ), Chris ( Sales Mngr ), and Jon Sisco ( Sales ), went above and beyond to help me with everything. I will definitely look to getting another vehicle from them in the future
This is our 1st Subaru Crosstrek and we are extremely
This is our 1st Subaru Crosstrek and we are extremely happy with it! The team at Victory Subaru we're awesome! Chris ( GM ), Chris ( Sales Mngr ), and Jon Sisco ( Sales ), went above and beyond to help me with everything. I will definitely look to getting another vehicle from them in the future
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This was my first Subaru purchase and it was a great
This was my first Subaru purchase and it was a great experience. My salesperson, Chimezie, was attentive and professional every step of the way. He even drove to Long Island himself to get the car because the porter was ill. That’s what I call going the extra mile!
This was my first Subaru purchase and it was a great
This was my first Subaru purchase and it was a great experience. My salesperson, Chimezie, was attentive and professional every step of the way. He even drove to Long Island himself to get the car because the porter was ill. That’s what I call going the extra mile!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We were in need of an additional vehicle and since we had
We were in need of an additional vehicle and since we had such a good experience with Victory Subaru, I contacted them and was pleased to find that Elder Gonzalez was still there. Once again, Elder could not have been any more professional or courteous. We quickly agreed on a fair price without a lot of back and forth. He made the whole process so easy that it took no time at all to purchase another vehicle from Elder and Victory Subaru. It was by far the easiest vehicle transaction I have ever experienced. As long as Subaru continues to make quality vehicles, I will be a customer of Victory and Elder.
We were in need of an additional vehicle and since we had
We were in need of an additional vehicle and since we had such a good experience with Victory Subaru, I contacted them and was pleased to find that Elder Gonzalez was still there. Once again, Elder could not have been any more professional or courteous. We quickly agreed on a fair price without a lot of back and forth. He made the whole process so easy that it took no time at all to purchase another vehicle from Elder and Victory Subaru. It was by far the easiest vehicle transaction I have ever experienced. As long as Subaru continues to make quality vehicles, I will be a customer of Victory and Elder.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Strangest service visit I've ever encountered at a Subaru
Strangest service visit I've ever encountered at a Subaru dealership Had an apptment at 9am for just an Oil Change and Tire Rotation Got there on time, they did a walk thru, spoke to the service lady, Carol? Sat for about 2 hrs. Asked what's going on highly unusual, I'm usually out by hour hour and a half tops. Said she will check, another 15 min goes by says they just doing a car wash wash. At 11 30 still no car, many people b4 me came and gone so I stood by the service podium asking for my car, complained that its taking too long, they started yelling at me, so I went outside kicked the chair, they came outside to yell at me some more Jenna the Svc mgr. and the service lady said they were down some techs, finally got the car, no car wash but they did say they did the OC and TR, was gonna pay but they didn't ask for my cc, started up the car, went back inside told them they should wipe the World Class from that Service sign - Victory Subaru did not live up to that motto, drove away quite mad Anyway, zero charge for OC and TR, will never go back there again Later checked the dash cam, they drove my car into the bay at 10am so took them an hr and 43 min to do the OC and TR
Strangest service visit I've ever encountered at a Subaru
Strangest service visit I've ever encountered at a Subaru dealership Had an apptment at 9am for just an Oil Change and Tire Rotation Got there on time, they did a walk thru, spoke to the service lady, Carol? Sat for about 2 hrs. Asked what's going on highly unusual, I'm usually out by hour hour and a half tops. Said she will check, another 15 min goes by says they just doing a car wash wash. At 11 30 still no car, many people b4 me came and gone so I stood by the service podium asking for my car, complained that its taking too long, they started yelling at me, so I went outside kicked the chair, they came outside to yell at me some more Jenna the Svc mgr. and the service lady said they were down some techs, finally got the car, no car wash but they did say they did the OC and TR, was gonna pay but they didn't ask for my cc, started up the car, went back inside told them they should wipe the World Class from that Service sign - Victory Subaru did not live up to that motto, drove away quite mad Anyway, zero charge for OC and TR, will never go back there again Later checked the dash cam, they drove my car into the bay at 10am so took them an hr and 43 min to do the OC and TR
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Wes and his manager were very attentive and helped me get
Wes and his manager were very attentive and helped me get into an Outback Touring XT. Amanda who replies to inquiries was also very professional and attentive. All around very professional experience and a great car. I would gladly go back and repeat this experience.
Wes and his manager were very attentive and helped me get
Wes and his manager were very attentive and helped me get into an Outback Touring XT. Amanda who replies to inquiries was also very professional and attentive. All around very professional experience and a great car. I would gladly go back and repeat this experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Purchased another car from Victory on 02/16/25 and again
Purchased another car from Victory on 02/16/25 and again it was an amazing experience! This makes my 7th year with Victory and i can see so many more in the future! Everyone from Nick the sales associate to Chris the sales manager took the time to work with us, to understand our needs, to help us choose the right car for our needs. They did not just sell us any car, they listened and suggested different models with various benefits to each. They did not hesitate to let us view and test drive the cars. by the end of the experience, i felt as if my family and I made all new friends all over again. Went in for a lease return, ended with a brand new larger Ascent! Everyone really rocked it over there.
Purchased another car from Victory on 02/16/25 and again
Purchased another car from Victory on 02/16/25 and again it was an amazing experience! This makes my 7th year with Victory and i can see so many more in the future! Everyone from Nick the sales associate to Chris the sales manager took the time to work with us, to understand our needs, to help us choose the right car for our needs. They did not just sell us any car, they listened and suggested different models with various benefits to each. They did not hesitate to let us view and test drive the cars. by the end of the experience, i felt as if my family and I made all new friends all over again. Went in for a lease return, ended with a brand new larger Ascent! Everyone really rocked it over there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Victory Subaru!!! We're proud of our repeat Victory family members! Congratulations and we look forward to seeing you again!
Bought a Forrester on 2/15/25.
Bought a Forrester on 2/15/25. Sales team was awesome! Eder did a great job showing me the vehicle. Glad to be part of the Victory Subaru family! Looking forward to many years of excellence!
Bought a Forrester on 2/15/25.
Bought a Forrester on 2/15/25. Sales team was awesome! Eder did a great job showing me the vehicle. Glad to be part of the Victory Subaru family! Looking forward to many years of excellence!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's tremendous, Tony! The Forester is a great vehicle that will give you many years of trouble-free service! Enjoy! Thanks for the warm review!
I went to Suburu of Philly and felt like it was so big
I went to Suburu of Philly and felt like it was so big and they didn’t care. Immediately when I stepped into Victory even though it was 2 hours from close I felt like they were so warm and kind not doing the traditional car salesman vibe. Straight shooters. Felt like buying a car from a friend. I drove away with a car! I will definitely return for my next car purchase.
I went to Suburu of Philly and felt like it was so big
I went to Suburu of Philly and felt like it was so big and they didn’t care. Immediately when I stepped into Victory even though it was 2 hours from close I felt like they were so warm and kind not doing the traditional car salesman vibe. Straight shooters. Felt like buying a car from a friend. I drove away with a car! I will definitely return for my next car purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We thank you for the glowing review and are glad that you made the trip! Welcome to the family!