Reviews
This was the easiest car buying experience I’ve ever had!
This was the easiest car buying experience I’ve ever had! Thank you Mike, Mohamed, and Johnny will definitely be back to get the new Tacoma. Thanks again for my new 2024 Toyota Tundra TRD PRO!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that Mohammed, Mike, and Johnny had the opportunity to provide you with great service. Congratulations on your new 2024 Toyota Tundra TRD PRO! We thank you for choosing DCH Brunswick Toyota! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com
It was excellent.
It was excellent. Kervis Reyes was very friendly, courteous, and knowledgeable. Addressed all the needs I needed for my vehicle. I will be coming back very happy with his service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing DCH Brunswick Toyota. Your feedback and rating mean a lot to us. We're glad Kerves and our team were able to help, and we hope to see you again! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com
pretty well.
pretty well. Everything was self explanatory. Area was clean and staff were friendly. I would recommed doing service at dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com
Well you lost my smart key and gave it to me after a day
Well you lost my smart key and gave it to me after a day Inconveniences
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Vijay, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com
I went to have brakes job done.
I went to have brakes job done. Till that time my TMPS was working perfectly. After I got out of the dealership, the TMPS does not work. Initially I thought it might be due to cold temperatures . However even after 3 weeks , the TMPS did not function, after referring the manual, tried to reset the system without any success. Finally I took my car to the dealership. To my utter dismay and disappointment, the dealership declined to fix the issue and wanted me to bear an additional $ 400 approximately to fix the problem I firmly believe that the problem occurred while the car was under their care and possession hence they need to own their responsibility and fits the TPMS
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Rasik, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com
It was great Excellent attention from both Everything
It was great Excellent attention from both Everything went great The explanation of the car's technology was very clear. They were very patient and kind to me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com
Great service but one issue
Great customer service, good technicians that took care of my issues with no problem. Fair prices. I drive 40 min to specifically get my car serviced here, always the best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for sharing about your experience with DCH Brunswick Toyota. We appreciate your business, Steven, and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com
DCH does it again
Professionalism, courtesy, promptness, not a high pressure atmosphere. And my car was fixed quickly and I was not sold unnecessary services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, John, and don't hesitate to let us know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com
Feel comfortable working with the DCH team.
Feel comfortable working with the DCH team. Sometimes slow, but trust goes a long way
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com
Professional, courteous and efficient.
Professional, courteous and efficient. Kept me regularly informed of my cars timeline on how the repair was going.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com