Reviews
I purchased a Honda Accord at your dealership.
I purchased a Honda Accord at your dealership. Danny was my salesperson and everything worked out really well .
I purchased a Honda Accord at your dealership.
I purchased a Honda Accord at your dealership. Danny was my salesperson and everything worked out really well .
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at DCH Academy Honda are glad to have you as a customer. Best Regards, Joseph Lepore General Manager
Danny was great with helping my daughter purchase her car
Danny was great with helping my daughter purchase her car .Will definitely recommend him and the dealership.
Danny was great with helping my daughter purchase her car
Danny was great with helping my daughter purchase her car .Will definitely recommend him and the dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Joseph Lepore General Manager
The person who my appointment was with was unable to see
The person who my appointment was with was unable to see me so I got handed off to someone else who was very abrasive. Wasn’t able to see 1 or the 2 cars I went to see because he “couldn’t find it” but it wasn’t sold. Bought a car elsewhere with much nicer salespeople!
The person who my appointment was with was unable to see
The person who my appointment was with was unable to see me so I got handed off to someone else who was very abrasive. Wasn’t able to see 1 or the 2 cars I went to see because he “couldn’t find it” but it wasn’t sold. Bought a car elsewhere with much nicer salespeople!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Joseph Lepore General Manager
My husband and I purchased a 2018 Mazda cx-5 on Driveway
My husband and I purchased a 2018 Mazda cx-5 on Driveway through this dealership. When we received the vehicle, the engine was smoking and leaking oil. We immediately took it to a professional mechanic where they then diagnosed that the vehicle has a blown head gasket and would need a whole new engine. DCH Academy Honda is trying to say that the reason the engine is smoking is due to “residual oil” left from a head gasket cover fix they did back at the end of April. The mechanic told us that it’s obvious DCH academy Honda tried to put a “bandaid” over a much bigger issue. DCH Academy Honda is refusing to give us back our shipping fee after receiving a vehicle that isn’t even safe to drive. We left their team a message and they are ignoring us. BEWARE OF THIS DEALERSHIP. My husband and I have pictures and videos with time stamps from the very day that we received the car proving that we received it this way. We will be contacting Better Business Bureau to file a complaint about this business and if DCH Academy Honda continues to ignore us we will be taking legal action as selling a vehicle in this condition is against EVERY consumer law. Honda should be ashamed of this place.
My husband and I purchased a 2018 Mazda cx-5 on Driveway
My husband and I purchased a 2018 Mazda cx-5 on Driveway through this dealership. When we received the vehicle, the engine was smoking and leaking oil. We immediately took it to a professional mechanic where they then diagnosed that the vehicle has a blown head gasket and would need a whole new engine. DCH Academy Honda is trying to say that the reason the engine is smoking is due to “residual oil” left from a head gasket cover fix they did back at the end of April. The mechanic told us that it’s obvious DCH academy Honda tried to put a “bandaid” over a much bigger issue. DCH Academy Honda is refusing to give us back our shipping fee after receiving a vehicle that isn’t even safe to drive. We left their team a message and they are ignoring us. BEWARE OF THIS DEALERSHIP. My husband and I have pictures and videos with time stamps from the very day that we received the car proving that we received it this way. We will be contacting Better Business Bureau to file a complaint about this business and if DCH Academy Honda continues to ignore us we will be taking legal action as selling a vehicle in this condition is against EVERY consumer law. Honda should be ashamed of this place.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Jazmyn, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Joseph Lepore General Manager
I needed to talk to someone in service, but I didn’t have
I needed to talk to someone in service, but I didn’t have all the information I needed. I spoke to a wonderful young lady named Erica in Service. She was patient with me and made the process simple and clear. She truly went above and beyond! I got off the phone and called a friend immediately about DCH Honda in Old Bridge. In this current world when you can talk to someone who not only helps you but makes you feel glad you called- you go back there! Thank you, Erica, and thank you DCH Honda of Old Bridge! I will be back!
I needed to talk to someone in service, but I didn’t have
I needed to talk to someone in service, but I didn’t have all the information I needed. I spoke to a wonderful young lady named Erica in Service. She was patient with me and made the process simple and clear. She truly went above and beyond! I got off the phone and called a friend immediately about DCH Honda in Old Bridge. In this current world when you can talk to someone who not only helps you but makes you feel glad you called- you go back there! Thank you, Erica, and thank you DCH Honda of Old Bridge! I will be back!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Joseph Lepore General Manager
My experience with Ronnie Ghaida is what every car buying
My experience with Ronnie Ghaida is what every car buying experience should be, easy going, a very knowledgeable salesperson, took the time to answer all my questions in detail and told me things about the car I didn't even ask about, it was truly a very easy going and pleasant experience, I'm glad that Ronnie was my salesperson
My experience with Ronnie Ghaida is what every car buying
My experience with Ronnie Ghaida is what every car buying experience should be, easy going, a very knowledgeable salesperson, took the time to answer all my questions in detail and told me things about the car I didn't even ask about, it was truly a very easy going and pleasant experience, I'm glad that Ronnie was my salesperson
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at DCH Academy Honda. Best Regards, Joseph Lepore General Manager
Asked Qs about two specific vehicles of Jessica Gonzalez.
Asked Qs about two specific vehicles of Jessica Gonzalez. Asked for out the door price as over an hour and a half away but ready to buy. Would consider financing and trade in not consideration . Gave my cell number as well as email Ignored but continued to send list of inventory including two vehicles for which I am still interested What is up with this dealership Do they want to sell or not
Asked Qs about two specific vehicles of Jessica Gonzalez.
Asked Qs about two specific vehicles of Jessica Gonzalez. Asked for out the door price as over an hour and a half away but ready to buy. Would consider financing and trade in not consideration . Gave my cell number as well as email Ignored but continued to send list of inventory including two vehicles for which I am still interested What is up with this dealership Do they want to sell or not
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you, Reed, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Joseph Lepore General Manager
Took 5 months to get title and registration.
Took 5 months to get title and registration. Still don't have plates. Very unprofessional.
Took 5 months to get title and registration.
Took 5 months to get title and registration. Still don't have plates. Very unprofessional.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Joseph Lepore General Manager
ad the pleasure of receiving help from Dany, and I
ad the pleasure of receiving help from Dany, and I couldn’t have asked for a better experience. He was incredibly attentive, patient, and truly listened to what I needed. He took the time to walk with me through the process, ensuring everything was clear and addressed. His professionalism and kindness made all the difference. His professionalism and kindness made all the difference. I truly appreciate and highly recommend him to anyone who looks to buy Honda!
ad the pleasure of receiving help from Dany, and I
ad the pleasure of receiving help from Dany, and I couldn’t have asked for a better experience. He was incredibly attentive, patient, and truly listened to what I needed. He took the time to walk with me through the process, ensuring everything was clear and addressed. His professionalism and kindness made all the difference. His professionalism and kindness made all the difference. I truly appreciate and highly recommend him to anyone who looks to buy Honda!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Refael, we are very happy to hear that Daniil provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Joseph Lepore General Manager
I have a service appointment at 9 AM, I did not receive
I have a service appointment at 9 AM, I did not receive any update until I called around 2:30PM. I was told they need 3 more hours to complete the service. So they have to do a fuel injection recall for the whole day. So disappointed.
I have a service appointment at 9 AM, I did not receive
I have a service appointment at 9 AM, I did not receive any update until I called around 2:30PM. I was told they need 3 more hours to complete the service. So they have to do a fuel injection recall for the whole day. So disappointed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Joseph Lepore General Manager