Reviews
Darrell and team at Bridgewater BMW are 2nd to none.
Darrell and team at Bridgewater BMW are 2nd to none.......great service, consistant follow up, great loaners.... leading to a great experience at each and every touch point
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brett, this feedback is everything to us! It's wonderful to hear that Darrell and the crew always provide top-notch service. Thank you for choosing BMW of Bridgewater and for your business!
My son ran over a piece of metal on RT78 and soon after
My son ran over a piece of metal on RT78 and soon after we got a check engine light. We had a code scanner and it told us there was an issue with the gas evaporative recirculation system. We brought into Bridgewater BMW and later in the day they sent us a video of the technician disassembling the area by the gas cap and told use two motor needed to be replaced for $1,800. Two motors went bad at the same time? This seemed odd, so I brought the car to Ziggy, a BMW specialist in Hillsborough. We told him the story, he bends over to look under the car, "There's your problem!". I look under the car and there is a hose dangling about a foot long. THIS WAS OBVIOUS. There is 100% chance that the BMW tech saw and ignored this instead trying to milk us. Ziggy did the repair for a fair price. This wasn't the first time... on a previous E46 repair I had an argument with the service rep but I couldn't get proof of fraud. I since bought a used Tesla 3 and haven't seen a dealer or repair shop in 2 years.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Tom, Thank you for taking the time to share your feedback. After receiving your review, I personally investigated the situation by speaking with all four of our service advisors and our shop foreman, but unfortunately, none of them recall the circumstances you described. Since your review has no last name, I cannot look you up by your name. I also reached out to Ziggy at the independent shop you mentioned, and he indicated he has no record of working on your vehicle. There may be some confusion regarding your service history that we'd like to clarify. We take all customer feedback seriously and would appreciate the opportunity to discuss this matter with you directly to better understand what happened and how we can address your concerns. Please contact me at your convenience so we can work toward a resolution. Sincerely, Service Manager 908-287-1917
Just can’t beat the service.
Just can’t beat the service. Everyone is extremely friendly and happy to be of assistance. Darrell is great. He calls when he promises to call.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the wonderful feedback! We're delighted to hear that Darrell and our team at BMW of Bridgewater provided such attentive service. We appreciate your support and look forward to assisting you again in the future!
We had an excellent service experience at BMW of
We had an excellent service experience at BMW of Bridgewater for a new car urgent maintenance visit same day without waiting for an appointment in 2 weeks. New car faulty battery problem was quickly proactively identified and resolved. This put our car on the road again without any delays. Work has been done efficiently and professionally. Thank you our service advisor Andrew Kleczynski and everyone in staff, who serviced our car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with BMW of Bridgewater! We're glad to hear that Andrew and the team efficiently resolved your car's battery issue. We appreciate your trust in us, and we're here whenever you need assistance.
Bridgewater BMW did an excellent job on my 530 series.
Bridgewater BMW did an excellent job on my 530 series.I always satisfied with their dedication to the services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your positive experience with BMW of Bridgewater! We're delighted to know that you're satisfied with the service on your 530 series. We look forward to serving you again in the future!
Very reputable dealer/service department.
Very reputable dealer/service department. You can trust the work that they perform. High quality service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with BMW of Bridgewater! We're delighted to know that our service department earned your trust and provided high-quality service. We look forward to serving you again in the future!
Provided great maintenance service while I waited.
Provided great maintenance service while I waited. On time delivery, no issues and convenient customer waiting area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had a smooth and convenient experience with our maintenance service at BMW of Bridgewater. Thank you for sharing your positive feedback, and we look forward to serving you again!
Best BMW dealership in New Jersey!
Best BMW dealership in New Jersey! Service department is first class! Great job! Way better than freehold!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tdelfinopoulos, we're delighted to hear you had a fantastic experience with our service department at BMW of Bridgewater! Thank you for choosing us and sharing your feedback.
I had a great experience with BMW Bridgewater.
I had a great experience with BMW Bridgewater.They did a excellent job.They are professional and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear you had a great experience with our team at BMW of Bridgewater! Thank you for highlighting the professionalism and friendliness of our staff. We appreciate your support!
Three cars leased through Manjula; Very friendly; made
Three cars leased through Manjula; Very friendly; made purchasing the car a breeze; highly recommended
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shirish, thank you for your recommendation! We're delighted to hear that Manjula made the leasing process smooth at BMW of Bridgewater. Enjoy your new ride!