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Open Road Honda

(166 reviews)

Reviews

(166 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Open Road Honda from DealerRater.

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Great customer service

Had a couple of Great customer service experiences here in the last couple of weeks. GEORGE OTERO in Service was very helpful in getting my airbag fixed. He also provided a loaner CRV which was very nice. I will also say I had a great experience ordering parts with Blaine Johnson in the parts department. Blaine was surpringly able to actually beat the prices from Amazon. Can't beat that! NO MORE AMAZON FOR ME, ATLEAST REGARDING HONDA PARTS LIKE AIR FILTERS AND SUCH!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Owner of bussiness

Sales man Yong Shine is very kind. He did good job to decide car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Issue with my Honda Odyssey

I had an issue with my Honda Odyssey after speaking with Kyle and the service manager Eric my car was taking care off in no time. Awesome work. Awesome staff, and great service manager that took time to personally call us back to let us know about the status of the car and when it will be ready for pick up and took the extra step to personally give us the keys on the day we picked the car that's what I call great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good Service by JAE Kim

Good dealer and good choice..Good sales man Mr. JAE Kim and wonderful people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Pleasant experience

Very pleasant experience with Yong Shin. He explained some options on different models and was helpful with making my choice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience!

Stopped in on Friday of last week and had the pleasure of working with Tara on the purchase of my new Accord. In total, I was there for around 4 hours but she kept it as painless as she could. Even when my trade -in wouldn't start, she found a way to make the deal work. I know I'm not the easiest customer, but she was courteous and professional throughout the entire process. I would certainly recommend working with her and will be recommending her to my family and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Chris, On Behalf of Tara and all of Open Road Honda, Thank You. We appreciate you giving us the opportunity to earn your business. We look forward to having you as a member of the Open Road Family, and serving you for years to come.

great service

Great service and guidance provided by Tony! Friendly people at the dealership.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Meryl, we would like to thank you for stopping in to Open Road Honda in Edison. Welcome to the Open Road Family! We look forward to serving you!

Tony Lopez

Everything good, buy a car in Honda Edison is a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You Laura, Open Road Honda strives to treat the needs of each individual customer with paramount concern. We have a strong and committed sales staff with many years of experience satisfying our customers' needs and we know that you have high expectations. Again thank you for the chance to earn your business and Welcome to the Open Road Family.

Horrible customer service

When they tell you that you will get your trade in check in ten days- yet I'm still waiting and I'm on week three. Also they don't respond to emails and it's very hard to reach someone ! I would not recommend

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Emily, We are dismayed to hear about your experience with our dealership. We strive to provide A+ Customer service every time, and at appears that we did not provide you that. Please give me a call personally on my cell at 732-979-4501 so that we may get this resolved for you. Joshua Wiggins Manager- Public Relations

Loyal customer received best in class service

Exceptional service (10/10). Last Saturday my daughter, her husband and I met Jeffrey Gutland for the first time at the dealership. I wanted to lease a 2017Honda Accord because of the great performance of (my first) 2014 Accord (currently own a 2012 Honda Civic). Here is a guy who knows his job well. His excecution was flawless from the unit selection and pricing offers to the document preparation and delivery. He also had great support from the Accounting Team which was a reflection of his good interpersonal skills. I have only written a few reviews in my lifetime. It's usually a personal thank you for good service. However, we were so happy with his outstanding service that I decided to take the time to acknowledge his outstanding efforts. Thank You very much Mr Gutland and Open Road, We will highly recommend you to our family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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