Reviews
great communications.
great communications. Sent the truck in via a tow truck and received notification that the vehicle arrived. From that moment forward I was kept current with communications up to and including that the vehicle was ready for pickup.
great communications.
great communications. Sent the truck in via a tow truck and received notification that the vehicle arrived. From that moment forward I was kept current with communications up to and including that the vehicle was ready for pickup.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eugene, we want all our clients to have a comfortable and stress-free experience with us! Feel free to reach out to us if you need anything. Have a wonderful day. Charles Johnson Sales Manager charlesj@greenbrookauto.com (732) 752-3000
Tito was a very nice sales person.
Tito was a very nice sales person. There was no pressure when we changed our minds on which truck to buy. We are very happy with the deal TJ and Tito gave us. We love the truck that we bought!!
Tito was a very nice sales person.
Tito was a very nice sales person. There was no pressure when we changed our minds on which truck to buy. We are very happy with the deal TJ and Tito gave us. We love the truck that we bought!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeffrey, we're happy you found our staff to be so supportive during your experience here at Green Brook Buick GMC. Please let us know if there is anything else we can do for you; we are more than happy to help! Charles Johnson Sales Manager charlesj@greenbrookauto.com (732) 752-3000
Tito Palmela and TJ are awesome to work with.
Tito Palmela and TJ are awesome to work with. Tito worked to find me the perfect Yukon for my budget and needs. I LOVE IT!!!! These two are really there to help and both have checked in to make sure i was fully satisfied. Thanks so much guys! Highly recommend Green Brook GMC. Jennifer G.
Tito Palmela and TJ are awesome to work with.
Tito Palmela and TJ are awesome to work with. Tito worked to find me the perfect Yukon for my budget and needs. I LOVE IT!!!! These two are really there to help and both have checked in to make sure i was fully satisfied. Thanks so much guys! Highly recommend Green Brook GMC. Jennifer G.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Charles Johnson Sales Manager charlesj@greenbrookauto.com (732) 752-3000
I just purchased a 2024 GMC 2500HD AT4X from Green Brook
I just purchased a 2024 GMC 2500HD AT4X from Green Brook GMC in NJ. I noticed issues with the paint on the truck and because I am not local to Green Brook GMC, I brought it to my local dealer in upstate NY. They told me that it was rail dust, and they could get the spots out but after 8 hours of trying they said the truck would need a complete repaint less the hood and tailgate. This truck was only 2 weeks old, $92,000 and now I have to have it repainted. Green Brook told me I have to deal direct with GM if I want a replacement truck since the truck is out of their dealership. I called and talked to the service representative at GM, and she stated to me that there nothing she can do for me since it has been under 30 days as it would be considered a sales problem and not a problem she can deal with. I called Peter Costigan, sales manager at Green Brook GMC and been dealing with him ever since. Peter keeps telling me that they are trying everything they can to get me a new truck on a trade allowance but as of today, 9/10/2024, he tells me they cannot help me because the truck is out of their district. But it was not when they sold it to me. What difference does that make? Its just a way to brush me off and be done with me. I also want to note the original salesperson from Green Brook offered to take this truck back in trade and sell me the exact same truck but in red and charge me an additional $9,000 for the truck. They were depreciating my truck $9,000. How was that taking care of a customer? I also offered to buy a more expensive truck from them and they still were not providing a fair trade price or deal on the new truck. I guess this is what you get when you buy from a non-local dealership. In the end Green Brook GMC sold me a truck with defective paint and they are not "Fairly" willing to do anything to get it replaced. All I got was empty promises that they they were working with GM and I believe this was a total lie. I would stay clear of this dealership! I learned a lesson that the dealership only cares about the sale.
I just purchased a 2024 GMC 2500HD AT4X from Green Brook
I just purchased a 2024 GMC 2500HD AT4X from Green Brook GMC in NJ. I noticed issues with the paint on the truck and because I am not local to Green Brook GMC, I brought it to my local dealer in upstate NY. They told me that it was rail dust, and they could get the spots out but after 8 hours of trying they said the truck would need a complete repaint less the hood and tailgate. This truck was only 2 weeks old, $92,000 and now I have to have it repainted. Green Brook told me I have to deal direct with GM if I want a replacement truck since the truck is out of their dealership. I called and talked to the service representative at GM, and she stated to me that there nothing she can do for me since it has been under 30 days as it would be considered a sales problem and not a problem she can deal with. I called Peter Costigan, sales manager at Green Brook GMC and been dealing with him ever since. Peter keeps telling me that they are trying everything they can to get me a new truck on a trade allowance but as of today, 9/10/2024, he tells me they cannot help me because the truck is out of their district. But it was not when they sold it to me. What difference does that make? Its just a way to brush me off and be done with me. I also want to note the original salesperson from Green Brook offered to take this truck back in trade and sell me the exact same truck but in red and charge me an additional $9,000 for the truck. They were depreciating my truck $9,000. How was that taking care of a customer? I also offered to buy a more expensive truck from them and they still were not providing a fair trade price or deal on the new truck. I guess this is what you get when you buy from a non-local dealership. In the end Green Brook GMC sold me a truck with defective paint and they are not "Fairly" willing to do anything to get it replaced. All I got was empty promises that they they were working with GM and I believe this was a total lie. I would stay clear of this dealership! I learned a lesson that the dealership only cares about the sale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Greenbrook GMC
Being a customer of Greenbrook GMC as a pleasant and rewarding experience. My sales team member Mike Santucci was awesome in every way and made the buying process smooth. All management was professional and supportive answering questions and making sure delivery was professionally done on time. I bought again at Greenbrook GMC because their service team and parts team are incredibly responsive and helpful with consistent exceptional service.
Greenbrook GMC
Being a customer of Greenbrook GMC as a pleasant and rewarding experience. My sales team member Mike Santucci was awesome in every way and made the buying process smooth. All management was professional and supportive answering questions and making sure delivery was professionally done on time. I bought again at Greenbrook GMC because their service team and parts team are incredibly responsive and helpful with consistent exceptional service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ronald, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Green Brook Buick GMC and we hope to see you again.
EUGENE
ONE OF, IF NOT THE BEST DEALERSHIPS I HAVE BEEN TO. AND I HAVE BEEN TO A FEW. SERVICE ADVISORS ARE EFFICIENT AND PROFESSIONAL ERNIE IN SALES IS THE CONSUMATE PROFESSIONAL. JOSHUA IS EXTREAMLY ATTENTIVE TO MY CONCERNS.
EUGENE
ONE OF, IF NOT THE BEST DEALERSHIPS I HAVE BEEN TO. AND I HAVE BEEN TO A FEW. SERVICE ADVISORS ARE EFFICIENT AND PROFESSIONAL ERNIE IN SALES IS THE CONSUMATE PROFESSIONAL. JOSHUA IS EXTREAMLY ATTENTIVE TO MY CONCERNS.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eugene, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Charles Johnson Sales Manager charlesj@greenbrookauto.com (732) 752-3000
24 Buick Envista ST
Our salesman was Mike Q . God kid and really good buying experience. Would recommend this dealership. Good competitive price and easy purchase.
24 Buick Envista ST
Our salesman was Mike Q . God kid and really good buying experience. Would recommend this dealership. Good competitive price and easy purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Moriak ; 2023 Traverse Lease
Leased a new 2023 Traverse . Nate was the sales person and was very knowledgeable and accommodating..
Moriak ; 2023 Traverse Lease
Leased a new 2023 Traverse . Nate was the sales person and was very knowledgeable and accommodating..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind review; we are happy to pass along your comments to the team here at Green Brook Buick GMC! If you have any further questions, please give us a call. We're always happy to help! Charles Johnson Sales Manager charlesj@greenbrookauto.com (732) 752-3000
I had a great experience buying my truck from greenbrook
I had a great experience buying my truck from greenbrook GMC They work with me every step of the way Brandon my salesman was great. I went for first service, and that too was great. I wound up having a minor issue with my truck and Jason Bernhardt My service guy was absolutely amazing I'm a A tech also in the automotive industry and I was extremely pleased with my experience and I am extremely picky when it comes to having to bring my car somewhere for service. I live 40 minutes away from the dealer and because of Jason I would definitely go back there for service
I had a great experience buying my truck from greenbrook
I had a great experience buying my truck from greenbrook GMC They work with me every step of the way Brandon my salesman was great. I went for first service, and that too was great. I wound up having a minor issue with my truck and Jason Bernhardt My service guy was absolutely amazing I'm a A tech also in the automotive industry and I was extremely pleased with my experience and I am extremely picky when it comes to having to bring my car somewhere for service. I live 40 minutes away from the dealer and because of Jason I would definitely go back there for service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
syoung@rider.edu
Solved a problem ongoing for months. The mechanic drove the car while listening for the hum and click I had described and his assessment led to the correct repair. Smooth running now.
syoung@rider.edu
Solved a problem ongoing for months. The mechanic drove the car while listening for the hum and click I had described and his assessment led to the correct repair. Smooth running now.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stefan, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Charles Johnson Sales Manager charlesj@greenbrookauto.com (732) 752-3000