Napleton's Palatine Subaru

Your appointment system is very easy, and your customer service is efficient. I have been leasing Subarus recently, so my cars are relatively new and trouble-free. I have never had trouble with any of my leased cars. I feel that your service department goes out of its way to go over every aspect of my car, which makes me confident in its trouble-free functioning. On Nov 5th of this year I brought me Crosstrek in for an overdue service and was taken care of by Ryan Cuellar. He was very kind and considerate of me personally and used several "specials" and discounts to give me the best price possible. I waited in your comfortable waiting area. I could not have been more pleased. I was given two opportunities to evaluate my service, which I tried to do, but I'm not sure you received my input. I was not able to follow the prompts. It kept asking me for something I'd never heard of. A site key? What's that? I did my best to provide an excellent rating, but was unable to navigate the form. That's my only criticism of my service and the excellent care I was given by Ryan.

I’ve consistently had a great experience getting my vehicle serviced at Napleton Subaru of Palatine. The service team is quick, efficient, and always professional. Whether it's routine maintenance or more in-depth work, the turnaround time is impressively fast. One thing I really appreciate is that a loaner vehicle is always available if needed, which makes scheduling service much more convenient. The whole process is smooth from start to finish. If you're looking for a reliable and customer-friendly place to service your Subaru, I definitely recommend Napleton Subaru of Palatine.

Napleton Subaru is very thorough with auto inspections. The staff is pleasant and accommodating to my needs. Im pleased with the service I receive at Napleton Subaru.

We worked with Mario Escobar and Jordan to buy a new car and they were both excellent. Mario was extremely helpful with helping me find the right car and was very patient. Jordan was very commmunicative and helpful.

Worked with Mario Garcia Escobar. It went smooth no surprise prices or additional fee. Went with the preselected car out of the door in about an hour.

My personal experience as a previous employee is that they have a great sales team yet corporate doesn’t pay their employees their hard earned commission but have no issues receiving their pay off the work I did. Just keep that in mind when you work with a salesperson or internet sales person.

Mario and Rick were beyond helpful with my purchase. Mario was very knowledgeable and easy to work with throughout the entire process.

Mario and Rick were beyond helpful with my purchase. Mario was very knowledgeable and easy to work with throughout the entire process.

Had to find car quickly. I asked for no nonsense pricing and was able to get a new Outback with 0.9 financing and was out within an hour or so. Great customer service.

Pleasant to work with. Napleton Palitine is definetly the dealer to buy your first or your next Suburu