Reviews
Service appointment
The service experience was great. I came in on a Saturday and the advisor was efficient and helpful. He was the only advisor working that day and did a great job!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Elizabeth - Thank you for taking the time to leave us a positive review. We always strive for excellence in customer service. We look forward to seeing you again in the future. Happy Driving. Douglas INFINITI Management.
review
The dealerships is always professional and is accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Adrienne - Thank you for taking the time to leave us a positive review. We always strive for excellence in customer service. We look forward to seeing you again in the future. Happy Driving. Douglas INFINITI Management.
New customer
Professional people to deal with. Great service. Although a new customer treated as a loyal customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tracy - Thank you for taking the time to leave us a positive review. We always strive for excellence in customer service. We look forward to seeing you again in the future. Happy Driving. Douglas INFINITI Management.
Margaret Harris
Would not have leased three Infinitis from Douglas if I were not consistently satisfied with the service I receive. Awesome staff, totally customer focused. Love them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Margaret - Thank you for taking the time to leave us a positive review. We always strive for excellence in customer service. We look forward to seeing you again in the future. Happy Driving. Douglas INFINITI Management.
Exceptional Service
Service is always exceptional. Love that fact that you get a car wash when service is completed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review!
2019 Infiniti QX50
Excellent salesperson Troy Dawson. Troy has been my salesperson for 20 years and is always friendly, honest, and has great knowledge of the product.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review! Troy is definitely one of the best!
Glad I took the drive
Purchased a car at Douglas in early October I dealt with Marty and Jamie after many years of buying cars I have to say this was the best experience ever not pushy honest answers we were able to make a deal that suited everyone just fine one of the better dealerships I've ever dealt with in 40 plus years of car buying
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review! Glad to hear you had a great experience with us!
QX60 2019
Excellent dealer experience. Leased a new Infiniti QX60. Impressed with the new model. Experienced salesperson who we dealt with before. Very straightforward. We are repeat customers which should say a lot.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Aaron Goodwin
I was at the end of my lease for a Nissan maxima and wasn't sure if I wanted another Nissan or upgrade. All the dealers I visited were pushy and made me very anxious. Aaron was very nice and respectful. He didn't push and stepped back and gave me the room to make an informed decision. I was looking to purchase a smaller vehicle but he said to me "I want you to test drive the Q50 sport utility vehicle and if you don't like it, its okay". I fell in love with it and the deal fit my budget. I plan to recommend anyone I know looking for a new vehicle to go see Aaron. All dealers can take a lesson from him...thank you Aaron!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review! We strive for excellent customer service.
Great customer service
Just leased a 2019 QX50. I’ve leased about 12 cars over the past 25 years and I can honestly say this was the best experience I’ve ever had at a dealership. John and Chris both answered all my questions without pressure to purchase and made the whole shopping experience enjoyable. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review! Glad to hear John and Chris were helpful!