Douglas INFINITI

Very easy process, it was nice to be there and get out with our new car. Everyone very helpful , smooth process

Exceptional service from start to finish! I highly recommend buying a vehicle from Douglas Infiniti.

Great Patience & Knowledge….Welcoming atmosphere. Axel followed up with me Spectacular Customer Service. Great Staff

We were looking for an Infiniti QX50. We were happy to work with Armand Palmisano. He was instrumental in getting us into the vehicle we desired. We would whole heartedly recommend him to our friends and family. Truly one of the best experiences we’ve ever had purchasing a new vehicle.

The workers are very attentive, courteous and friendly. The salesman Armand was of great service to me , he went all out to get the exact vehicle I needed. I really appreciated that! Overall it was great experience.

Went in to dealership just to look at cars, but once Gil started talking to my husband and I we decided to entertain the thought of getting a new car that day. 5 star experience with Gil. negotiating our lease was the easiest I have ever experienced. Gil was extremely knowledgable and professional thru out the whole process. A true asset to your dealership. The day we went to sign our lease and pick up the car Axel was there to assist us. He was so incredibly nice and patient. He walked me thru all the features in the suv. He also helped set my Bluetooth and my App up on my phone. I couldn’t have asked for a nicer person to help me. Axel was extremely knowledge with infinity. He is also a true asset to your dealership. The only compliant I have is that I did not like how the finance guy was so dismissive towards Axel in front of us. It was extremely unprofessional. Axel presented him with a form that had the mileage of my car that I was selling. Instead of saying thank you for getting it. He questioned why he wrote it down on the form and not just tell him. He then waved his hand at Axel dismissing him. It was extremely demeaning. Especially because he did it in front of my husband and I. It was not a good look. The guy also insisted that we had to pay this months payment at signing. Even though we told him that Gil said we only had to pay $5000 total. He would not budge and made us pay the $622 on top of the $5000. Above and beyond: 3 days after I took the suv home I realized I forgot to take my husbands prescript sunglasses out of my old car. Gil was kind enough to look for them. He worked out giving my husband money to makeup for the loss.

Poor Attitude and Management: I experienced unresponsiveness and a lack of professionalism from General Manager James Sosunov, and Executive Vice President Jon Liebman, including his son Mark Liebman. These issues have not only caused significant inconvenience but also led me to reconsider my future dealings with Infiniti. Despite raising these concerns with the dealership mentioned, nothing was getting accomplished as it was a major waste of our time and energy. The only person that was “open and honest” and kept lines of communications open was Geri. She contacted us on a regular basis, to keep us informed whether the updates were positive or negative and that is the way it should have been addressed by your management team. All you are looking to do is “move a unit” and forget what comes with “moving a unit” is the professionalism of a family business that is local, here in Summit, New Jersey and that follows your three core values, which we never saw.

Very helpful. Answered all questions. Helped with a carfax problem. Overall the experience was good. Not the first car bought through this dealer, came back because my experience was always good.

Purchased my leased vehicle. Worked with Armand, Chris & Steven and they were extremely helpful. They were very knowledgeable, cooperative & considerate.

I recently purchased my Infiniti from Douglas Infiniti in Summit. Dave Suchocki made the whole experience seamless and comfortable. I wasn’t even in the state and he walked me through the whole process; sent me pictures of the vehicle and truly cared about my needs. With this, he found me exactly what I was looking for before I even went to the dealership! I never felt pressured or annoyed. Dave made purchasing a vehicle a pleasurable experience and I will definitely be going back to him when looking for my next vehicle. I highly recommend the dealership and Dave!