Reviews
John took very good care of us, explaining everything...
John took very good care of us, explaining everything about the car and the lease in detail and working efficiently to get all of our paperwork processed. He was attentive, friendly, and polite, and he made the experience far more pleasant than I had could have expected. He was also open and honest in response to our questions, which is perhaps the rarest quality you might expect to encounter when shopping around for a new car. It was a huge relief to find someone trustworthy to speak with and work with on this, and I look forward to doing the same when my lease is up. Many thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review! John is a great guy and an awesome and attentive salesman. His qualities, which you explained very well, are things that all of our employees try their best to exhibit every day. Being trustworthy and knowledgeable are two key qualities that most people are not used to having in a car sales person. We are happy to hear that you received such great service and John will be thrilled to hear about your review. Thanks again, congrats on your new car and don't forget to like our Facebook page for exclusive offers. Brian Lam, General Manager
They explained pretty well what I can afford based on my...
They explained pretty well what I can afford based on my credit for the lease. Also, they are very responsive and take care of what I need. I would recommend to any one who is looking for honest and good dealers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your recommendation and review, they both really mean a lot to us! We understand that every customer has different financial needs and we will always put you in a great car, while keeping you within your budget. We are thrilled that you walked away confidently knowing you got everything you needed. Thanks again and please follow us on Twitter to stay updated on our specials. Brian Lam, General Manager
Great Services and friendly staff,selling a quality...
Great Services and friendly staff,selling a quality product is easy but they make it 100% non-stressful. I'm very happy with my purchase and the details of it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase and thank for taking the time out of your day to write a review! Making big purchases can be stressful for almost anyone; that's why we strive to make sure we do everything in our power to provide a stress-free environment for our customers. On top of that we make sure every little detail is well known and understood. These things make the buying process much easier and much less stressful. Follow us on Twitter and like our Facebook page for service specials and updates. Thanks again, Brian Lam, General Manager.
My experience with this dealer was favorable, however,...
My experience with this dealer was favorable, however, the interaction with my salesman was not. He was rude, uninterested, seemed bothered to assist me, and was very unfriendly. He explained nothing to me regarding the car features, payment structure, or overall leasing options. He never called to tell me my license plates had arrived or has helped me in any way since the day I drove away from the dealer. I would not do business with him in the future. For anyone that is looking for a nice, intelligent, patient, and helpful salesman, see Mark Abitabilo. While my salesman was rushing me out of the door to take a new customer, Mark took time to show me the car features and even helped me program several things.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to write a review. We strive to make sure that we are meeting the needs of our customers and we always welcome feedback to improve our service. First things first, congratulations on your new car and thanks for your kind words about Mark! Please accept apologies from us and Hamad if you were rushed, I am glad that Mark was able to make that up to you. He embodies everything we try to accomplish on a daily basis with all of our customers. Please give us a call and I would like to personally discuss your experience, 201-368-0180. Brian Lam, General Manager
Had a good experience with DCH. Negotiated price over...
Had a good experience with DCH. Negotiated price over phone, and they actually honored it. Furthermore, floor sales rep was very friendly. I would recommend this place to anyone purchasing a Honda.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review and the recommendation, they are very much appreciated! We try our best to make sure that every single customer receives top-notch customer service, whether they are like you and call in, visit our website, or visit the dealership in person. I am glad that we were able to give you a good experience and we will always honor our prices. Please follow us on Twitter and like our Facebook page for service specials. Congrats on your new car! Brian Lam, General Manager
Excellent Car Buying Experience DCH Honda
I hadn't purchased a new car in about 10 years. The salesman Lou Saadeh made the experience the best I have ever had buying a car. No presure totally professional, made everything step smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John was honest and professional. He explained all of the...
John was honest and professional. He explained all of the amenities of the vehicle and all of the aspects of leasing with complete command. I would recommend him to anyone who asks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for taking the time to write a review! We are lucky to have a friendly, knowledgeable team. John is great guy and a big part of it. Thanks for your recommendation and we look forward to providing the same great service for your friends and family. Please like our Facebook page and follow us on Twitter for specials. -Brian Lam, General Manager
Raphael Ramos was a fantastic salesman. He was extremely...
Raphael Ramos was a fantastic salesman. He was extremely informative, responded to all questions in a highly professional manner. I spent about a week working with him to finalize the accord deal. He answered all my queries over the phone and delivered what he promised when I visited the dealer. More than that his patience is impeccable. Raphael and I came to the agreement that the dealer would finance for a few thousand down with convincing APR. I walked away with the car that my kid wanted and that was affordable to us all.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to write a review and your kind words about Raphael. Being patient to make sure we fulfill the needs of our customers is absolutely necessary. We are glad Raphael met your needs and our standards. Congratulations to you and your kid on getting the car you wanted. Please like our Facebook page and follow us on Twitter for our current specials. -Brian Lam, General Manager
leased Accord SE. Did not need to deal with the salesman...
leased Accord SE. Did not need to deal with the salesman because gave lowest price right away. Best price! No hidden fees! Highly recommend John!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Accord! John has done a great job along with the rest of our staff in providing customers with a hassle free buying experience. Thanks for your recommendation and look forward to helping your friends and family when they decide to get a new car. Follow us on Twitter and Facebook for service specials. Harshal Patel New and Used Car Sales Manager
Everyone at the dealership was very friendly and the...
Everyone at the dealership was very friendly and the service was great. Hamad Deeb was a great associate to do business with. He was very caring and patient throughout every step. He was very flexible and accountable when it came to faxing over documents to the insurance company. He made me feel very comfortbale within the car by pointing out every feature inside.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hayley, thank you so much. Your thoughts and kind words mean a great deal to us. The staff we have built here are the most kind, patient and knowledgeable guys around. They take alot of pride in making sure our customers are comfortable about every aspect of the car and the deal. The little details are important to our customers and that makes them important to all of us as well. Harshal Patel New and Used Car Sales Manager