Jack Daniels Audi of Upper Saddle River

This dealership needs to bring back Jay and Samantha, they keep the Service department efficient and keeping customers happy. 9/6 - Loaner car returned - which means less threats from the General manager for $75.00 and a visit by the police department, over an Audi, Service and Sales issue that JD refused to resolve quickly. No customer should be talken to in a belittling snarkey way over the phone as I was from Tal. I have been without my vehicle for 3 weeks with no resolution in sight. .Then he wonders why the next day I didn't take his call. That's why, I am in finance and always treat my customers with respect. Customers are #1 priority and always correct. 9/6- Service Dept. Confirmed my vehicle will be prepared for tow pick up on 9/7. 9/7- Arrived to close bill and have vehicle towed. My vehicle was left in the corner lot after they confirmed it would be prepared for tow. Before the tow arrived I went to the Service Dept for assistance and informed by the Service Advisor that my Tow driver would handle it. OK! I was not expecting that response. My tow arrived and the gentleman tried maneuvering in the tight space and was unsuccessful. Luckily a member of Management saw what was happening and took care of the situation. 9/7 - my vehicle is now in the care of a concerned, caring & highly recommended establishment for review on Monday. When Audi America turned my case over to Kimberely in Sales for assistance . The response was quick and professional as all my experiences have been except she said she would work the numbers and call me back and have Ava get with me for the cars available. Days went by and nothing happened. Except an email from Kimberly this week to cover their tracks for dropping the ball. Only an Audi and Jack Daniels customer since covid, some issues with JD that could be resolved but nothing ever like this mess. I still love my Audi , but my service and future Audi needs for myself, friends and family will not be from Jack Daniels. EX Jack Daniels USR CUSTOMER

this dealership is a zero. my son called this morning and made an appt for a used tiguan. we travelled 1.5 hours and when we arrived, on time, actually early, Will told us that someone is taking it and soon thereafter, we were told it was sold. then as we were pulling out of the parking lot, they said its not sold. my son went into the dealership and they wanted us to wait. maybe it wasn't signed yet and they wanted a back up for the sale. the game playing here is rediculous.. no way we're wasting any more time....crappiest experience i have ever had at a dealership!

NEGATIVE STARS!!!!!!!!! Absolutely worst experience!!!!! Terrible service!!!!!! Completely unorganized and extremely unhelpful!!!!!! I bought my car from here back in 2020 as basically new (18,000 miles on it). I brought my car in for a "quick system update" and was told it would be ready that day. When I went to pick up my car, it took them over 30 minutes to look for my keys. The mechanic returned without them and stated that my car was not ready for pickup yet even though I received 2 voicemails stating otherwise. It has been a MONTH and they have not provided me any updates regarding their reasoning for the delay or status of my vehicle. My "service coordinator" fails to return my phone calls or is "absent". They have failed to accommodate me in any way, and have left me without a car for the duration.

Horrible experience I could not say anything positive about this experience should be completely embarrassed in every level in sales . I will never ever go vadk

Absolutely amazing as always! Made a quick call with Miss T at Front Desk, she got the Service Dept ASAP for an appointment for change on a flat/damaged tire with Dani, in Service. Giovanni helped with the process all the while I was there. He kept constant updates with me on how the car is being managed and how long it will take. Knowing my kids and I outgrew the current A4, I lease with Audi Jack Daniels Upper Saddle River, I gave it a try to browse a bigger car with them. Adam Z in Finance, (super cool guy!) with whom I worked last time to lease my current car, introduced me to Anna Aslanian in Sales and Carlos in Finance. They all worked with me on the best car option and the best monthly lease rate. The entire team just made my day! I drove in to change the spare tire with a new one (NYC - fix the potholes on GWB please!) and I drive out of the dealership with a 2022 Q5! Again, absolutely friendly and courteous, seamless service as always! Thank you Anna, Adam, Carlos, Miss T, Giovanni, Dani and everyone involved! Now I have the new Q5 for a week already and can't wait to drive it out a 2nd weekend in a row Upstate NY! The car runs smooth, we all feel safe in it, I'm very happy to stay with Audi and always feels like home when I drop by the Jack Daniels Upper Saddle River Dealrship! THANK YOU All :) <3 <3 <3 Gigi

Jack Daniels Servie department has flubbed a software update so badly our car is disabled and no one in in dealership or Audi North America can fix it. This is day 5 of the serice experience nighmare. No one taking owner ship of the issue Audi casued, we have to chase Audi people for shreds on information. service manager left mid day after promising to all us with updates.

BUYER BEWARE! I purchased a 2yr old from them. in 5 days I noticed the tail light was cracked and glue was oozing from it. They would not repair. I had to pay since I then got alerts about tail light malfunction. In first 2 months I had a flat and Wheel lock kit was also missing from car. making car only to be towed to dealer. They would not honor missing parts from car. HORRIBLY RUDE SALES PEOPLE. Service was fine, - it wasn't their fault that sales people are dishonest. $200 more for a wheel lock set that should have been in the car at purchase.

Service costs are outrageous!! Do not take your vehicle here! Your money will be much better spent taking your car to a repair shop that handles Audis. There markup is absolutely outrageous. Its like burning money.

this was the second time that I was in for what I consider major repairs. Initially, the service tech and I didn't hit it off very well. Then Tim the service manager stepped in and was great to deal with. The repairs were completed in good time and they did a fantastic job. I'm happy I chose this dealership.

The staff was very friendly and accommodating , bought a BMW X5 in October and love it. They weren’t too pushy and let us take our time. Most definitely recommend this dealership