Reviews
I had a horrible experience at Metro Honda.
I had a horrible experience at Metro Honda. I bought a 2024 Honda HR-V. They didn’t show me the Carfax report or take the time to go over any of the car’s features with me. After I bought the car, I noticed a dent and a broken door that weren’t there before. I went back to the dealership and spoke with Mina Youssef, who told me not to worry and said they would order the parts to fix it. I waited over 10 days for the parts to arrive, but nothing was fixed and no one followed up with me. This was a horrible experience with terrible customer service. Once they sell you the car, they completely stop caring. I do not recommend Metro Honda to anyone — be very careful before buying from them!
I had a horrible experience at Metro Honda.
I had a horrible experience at Metro Honda. I bought a 2024 Honda HR-V. They didn’t show me the Carfax report or take the time to go over any of the car’s features with me. After I bought the car, I noticed a dent and a broken door that weren’t there before. I went back to the dealership and spoke with Mina Youssef, who told me not to worry and said they would order the parts to fix it. I waited over 10 days for the parts to arrive, but nothing was fixed and no one followed up with me. This was a horrible experience with terrible customer service. Once they sell you the car, they completely stop caring. I do not recommend Metro Honda to anyone — be very careful before buying from them!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I would welcome the opportunity to speak more about your experience, as your satisfaction is our number one priority. If you would kindly leave your full name and contact information, I will be happy to call you at your convenience. Otherwise, please reach out to me directly. Thank you! Sincerely, The Team at Metro Honda
. Please provide me with your name, phone number, and your availability and I will call you.
Terrific salesman Julio is very concerned about the
Terrific salesman Julio is very concerned about the clients best interests and satisfaction a total responsible sales person
Terrific salesman Julio is very concerned about the
Terrific salesman Julio is very concerned about the clients best interests and satisfaction a total responsible sales person
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re thrilled to hear that Julio provided you with such a positive experience at Metro Honda. Our team is committed to ensuring our clients' best interests and satisfaction. We appreciate your feedback and look forward to welcoming you back soon! Sincerely, The Team at Metro Honda
Very bad experience at metro Honda at jersey city
Very bad experience at metro Honda at jersey city Because my sister bought a 2024 Honda HR-V, she found a dent and broken door that weren’t there before , the sale representative promised to fix the car however the issue still exists. Never fixed. The bottom line is that they try to sell damaged cars without informing the customer, and this is considered fraud . When this is discovered and you try to contact them, they do not care and say that they inspected the car before purchasing it.
Very bad experience at metro Honda at jersey city
Very bad experience at metro Honda at jersey city Because my sister bought a 2024 Honda HR-V, she found a dent and broken door that weren’t there before , the sale representative promised to fix the car however the issue still exists. Never fixed. The bottom line is that they try to sell damaged cars without informing the customer, and this is considered fraud . When this is discovered and you try to contact them, they do not care and say that they inspected the car before purchasing it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I would welcome the opportunity to speak more about your experience, as your satisfaction is our number one priority. If you would kindly leave your full name and contact information, I will be happy to call you at your convenience. Otherwise, please reach out to me directly. Thank you! Sincerely, The Team at Metro Honda
It’s a very nice dealer ship the 3 gentalment that took
It’s a very nice dealer ship the 3 gentalment that took care me are very nice, respectful and professional.
It’s a very nice dealer ship the 3 gentalment that took
It’s a very nice dealer ship the 3 gentalment that took care me are very nice, respectful and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that you had a positive experience at Metro Honda [Jersey City, NJ]. Our team takes pride in being professional and respectful, and we appreciate your recognition of their efforts. We hope to see you again soon! Sincerely, The Team at Metro Honda
Their sales is ok, but service department took several
Their sales is ok, but service department took several hours to finish cleaning. Their cashier need more training
Their sales is ok, but service department took several
Their sales is ok, but service department took several hours to finish cleaning. Their cashier need more training
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback, Scottie. We appreciate you taking the time to share your experience with us. At Metro Honda, we strive to provide timely service and will look into your concerns regarding the service department and cashier training. Your insights help us improve, and we encourage you to reach out if you have more details to share. We hope to see you again soon! Sincerely, The Team at Metro Honda
I like the service the professionalism and the courtesy
I like the service the professionalism and the courtesy that i was given. I was happy with my purchase and everything went smoothly. Jesse James was more than patient with me and answered every question I had. Allowed me to went on lot to check different styles and colors, offering test drive. He tried to work out the sale based on my limitations. Thank you I would definitely recommend metro Honda in Jersey City to anyone I know.
I like the service the professionalism and the courtesy
I like the service the professionalism and the courtesy that i was given. I was happy with my purchase and everything went smoothly. Jesse James was more than patient with me and answered every question I had. Allowed me to went on lot to check different styles and colors, offering test drive. He tried to work out the sale based on my limitations. Thank you I would definitely recommend metro Honda in Jersey City to anyone I know.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Mary! We’re thrilled to hear that you had a great experience with us at Metro Honda. It’s wonderful to know that Jesse provided you with the service and support you needed while exploring different styles and colors. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Sincerely, The Team at Metro Honda
Excellent communication skills.
Excellent communication skills. Creates a comfortable environment which creates a sense of trust leading to a sale of a car.
Excellent communication skills.
Excellent communication skills. Creates a comfortable environment which creates a sense of trust leading to a sale of a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Metro Honda [Jersey City, NJ]. Creating a comfortable and trusting environment is very important to us, and it's great to know that it contributed to your car purchase. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Metro Honda
The dealer is fine but the service NO , charge me a lot
The dealer is fine but the service NO , charge me a lot for no reason
The dealer is fine but the service NO , charge me a lot
The dealer is fine but the service NO , charge me a lot for no reason
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. While I appreciate your positive comments about Metro Honda [Jersey City, NJ], I understand your concerns regarding the service charges. We would welcome the opportunity to speak more about your experience, as your satisfaction is our number one priority. If you would kindly leave your full name and contact information, we will be happy to call you at your convenience. Otherwise, please reach out directly so we can be of assistance. Peter Cotignola, Service Manager | peter.cotignola@mymetrohonda.com (201) 451-7111 X 1234
Experience was exceptional, friendly and fast It was also
Experience was exceptional, friendly and fast It was also a fun filled experience buying my first new car
Experience was exceptional, friendly and fast It was also
Experience was exceptional, friendly and fast It was also a fun filled experience buying my first new car
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We're thrilled to hear that your experience at Metro Honda was exceptional, friendly, and fast, especially as it was your first new car purchase. It’s great to know that you had a fun-filled experience. We hope to see you again soon! Enjoy your new ride! Sincerely, The Team at Metro Honda
Bad buying experience at this Dealer.
Bad buying experience at this Dealer. They increase $600 from the contract agreement at the closing. The car did not have floor mats and no spare key which was not disclosed.
Bad buying experience at this Dealer.
Bad buying experience at this Dealer. They increase $600 from the contract agreement at the closing. The car did not have floor mats and no spare key which was not disclosed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I would welcome the opportunity to speak more about your experience, as your satisfaction is our number one priority. If you would kindly leave your full name and contact information, I will be happy to call you at your convenience. Otherwise, please reach out to me directly. Thank you! Sincerely, The Team at Metro Honda