Hudson Hyundai/Subaru

Service manager and the girls that answer the phone in this department are super UNPROFESSIONAL. Horrible service.

Hudson Hyundai service Dept is great. Courteous, kind, knowledgeable and helpful. I bought my ‘22 Elantra right off the truck, from Julian Salazar in March of’22. Scarlett red. Unfortunately 6 months in horn stopped working. Over the next 3 years it stopped working for a total of 4 times the latest yesterday 3/20. Called service and went in this morning. I’m not mad at Hudson just Hyundai bcz this is a known issue for all models. Not every Hyundai has the defect but enough that Hyumdsi knows about it. Rosa and Jonathan in the service dept are great! They took very good care of me and my car. And Jonathan let me know Hyundsi is now replacing these defective horns with a vertical horn assembly which should stop the rain from getting into the horizontal one. So next and there will be a next time, the horn goes I can have the new assembly installed. For now I hot the old horizontal bcz they didn’t have new in stock. I waited while it was repaired by the mechanics. Yay my horn works again! Thank you. John,, Rosa and mechanics. Job well done.l Regards Kathleen Ferraro

This dealership offers exceptional service. The technicians are incredibly knowledgeable and when they’re done with your service your car drives like new. Diego is top notch and is very competent and kind. They always manage to work with you. Have been going there for years and would not change it for anything. Want to add that the sales people are also fantastic. Specially Julian

Buenas tardes, desde la primera llamada a la recepcionista para hacer la cita el trato por teléfono es SUPER MAL, y al momento de entregarme el carro fue PEOR, ya que su aptitud y su expresión FACIAL es super desagradable, honestamente no debiera ser esa la primera cara que uno TIENE QUE VER al ir a su establecimiento, ya que con la primera impresión a mi no me gastaría invitar a nadie a visitar si concesionario. Además a esto el que me vendió el vehículo en el 2024 el Sr Alex mas nunca me atendió el teléfono y el día del servicio hasta voltio la cara para no saludar, creo que es de muy mal gusto que sean un santo para venderte y un diablo para solucionar inquietudes de los que vende, para mi cero 000 estrellas para el vendedor y para la recepcionista. LA SRTA ROSA QUIEN FUE QUIEN ME ATENDIO PARA EL SERVICIO DEBERIA TENER MAS DE 5 ESTRELLAS PORQUE SU ATENCION FUE IMPECABLE, ELLA DEBERIA ENTRENAR A ESTAS DOS PERSONAS COMO DAR UN BUEN SERVICIO AL CLIENTE, gracias y disculpe mi reseña es solo para que mejoren porque es de muy mal gusto este tipo de situaciones.

I brought my vehicle in for an oil change and a recall. I made sure to make an appointment for the recall ahead of time to ensure they had the necessary parts. The service department called to tell me my vehicle was ready, then proceeded to tell me that they didn't do the recall because they didn't have the parts, and they would call to setup another appointment when the parts came in. I asked what the point of making an appointment was if they weren't going to have the material on hand ahead of time. The service tech said that they order the parts for recalls based on the VIN. They have the VIN! Why wouldn't they order the parts ahead of time? Now I have to waste another Saturday if, and when, the parts arrive. It's exactly how I envision spending my weekends. Wasting my time because of other people's lack of forethought.

This place is amazing I have been going there for 10 years and they treat me like family Hector the Service Manager is amazing

Rod Mallare was our sales representative and he was very helpful we are very happy with the new car

I want to thank again Keme Ekedo and his manager Rick for their service, and keeping me a satisfied customer with Hyundai for the past 6 years . Excited with my recent purchase!

Unwilling to fix issues with vehicle, the people at service are very hospitable which is great but there technicians refuse to fix issues.

I just purchased a new Santa Fe from Genesis Florentino. She was very attentive to what I wanted and needed and went out of her way to help me make the experience extremely pleasant. Having dealt with the service department previously for maintenance on another Hyundai, it seems that they ALL try their best to help. Marc, in finance, explained the optional insurance (maintenance) plans, and I was never pressured to purchase anything or rushed to sign. Go see Genesis Florentino and drive away with a new car. It will be a wonderful experience.