Reviews
10k mile service
Love, love, love this service Dept. So accessible, staff is very friendly, no appt necessary! Waiting room clean and open. Can’t say enough great things bout this place!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is always pleasing when our customers elect to write a review so our future customers can see what we all about. Thank you for choosing Mercedes-Benz of Morristown and thank you for your recommendation! We appreciate your comments about our first class Service Department. You can self schedule your next Mercedes-Benz service appointment by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj or by calling one of our super friendly customer care agents at 973-525-1206.
Good job
Great job and Christopher was beyond expectations. He always follow up during the repair to give me the latest update . The only thing I don’t like that the labor hours are double what it supposed to be based on other sites that shows how many hours do you need to repair your car for specific parts . Thank you Christopher and I really appreciate your help , your service was being beyond expectations.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. It was our pleasure to assist you. You can self schedule your next Mercedes-Benz service appointment by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj or by calling one of our super friendly customer care agents at 973-525-1206.
Regular service appointment
I’ve been a satisfied customer for 35 years with Alex as my service manager. As usual, everything went smoothly, from loaner pickup to return at end of service. Thank you for making so easy😊
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a client of Mercedes-Benz of Morristown for 35 years! It is always pleasing when our customers elect to write a review so our future customers can see what we all about. Thank you! We appreciate your comments about your service advisor Alex.
Service is always excellent.
My Service Advisor makes everything seem simple.Service with a smile.Service on time and no surprises.There’s always a loaner car readily available.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. It was our pleasure to assist you. You can self schedule your next Mercedes-Benz service appointment by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj or by calling one of our super friendly customer care agents at 973-525-1206.
Excellent experience overall.
Overall excellent experience, prompt scheduling of service, thorough explanation of what needed to be done. Timely execution of service, prompt notification of job completion. Courtesy loaner car provided.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. It was our pleasure to assist you. You can self schedule your next Mercedes-Benz service appointment by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj or by calling one of our super friendly customer care agents at 973-525-1206.
Great Service Advisor
I would like to say couple words of appreciation for the service performed on my G63, and my special thanks to the one of their service advisor Christopher Zielyk. Mr. Zielyk is very attentive, very informative, very confident professional. I feel extremely comfortable every time I bring my vehicle for the service and leave it with Christopher. He always discuss the planned scope of work, always communicates in regards of the work progress, and always informs when the job is done, what was done, what needs to be done if anything. He is the best service advisor in my experience, and I absolutely recommend him without any reservations. Thanks again. Sincerely, Steven.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn't agree more. Chris is an outstanding team member and an asset to our organization. Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. It was our pleasure to assist you. You can self schedule your next Mercedes-Benz service appointment by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj or by calling one of our super friendly customer care agents at 973-525-1206. Be sure to ask for Chris!
Problem after recall is fixed
The service manager Nelson was very helpful when I met him regarding my car issue and did all his best to make me feel satisfied with the service , he tried to isolate the issue to find the problem and overall I am very satisfied with his service . Thank you Nelson
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for coming to Mercedes-Benz of Morristown and thank you for your review!
Great service
Great service. Everything is done perfectly and on time. My vehicle was washed out upon completion of the service. Cristopher explained everything very well. I would definitely recommend this service location.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for coming to Mercedes-Benz of Morristown and thank you for your review!
Check up on my car
The best service department I’ve ever worked with. Willie Caldwell has gone above and beyond for me for 9 years!!! Always know what is going on and what the cost will be
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a long time Mercedes-Benz of Morristown client and thank you for your recommendation. You can schedule your next Mercedes-Benz service appointment by calling our super friendly customer care agent at 973-525-1206 or self schedule by following this link. https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj Be sure to ask for Willie Caldwell!
The service department, and Julio, are second to none. Alway
I’ve been going to MB Morristown service for years. Their quality is second to none. And Julio is the best service manager I’ve ever dealt with—in any industry.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Julio is the man! Thank you for coming to Mercedes-Benz of Morristown and thank you for your review! You can schedule your next Mercedes-Benz service by calling 973-525-1206 and speaking with one of our super friendly customer care agents or self schedule by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj
Julio is the man! Thank you for coming to Mercedes-Benz of Morristown and thank you for your review! You can schedule your next Mercedes-Benz service by calling 973-525-1206 and speaking with one of our super friendly customer care agents or self schedule by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj