East Coast Toyota

Tony Oganisyan was extremely helpful, knowledgeable and showed outstanding customer service. I got a new 2013 rav4 at a great deal and have no regrets.

WARNING!: I went to East Coast Toyota and asked how much it would cost for me to trade in my old lease with all the damage and over miles for a new one. The salesman came out took pictures of my damage and then spent 3 hours negotiating with me. At the end we signed a deal. As I was loading up my new car at 9:30PM the salesman came out and asked me to sign "one more thing" which turned out to be a paper saying that the dealership wouldn't be responsible for the damage or overmiles on my old car. Had I signed I would have received a $3-4000 bill from Toyota a few weeks later for the damage and over miles on my old car. I wrote an angry letter to Toyota telling them about this dishonest practice. The letter was forwarded to the dealership. I got a call from the dealer's customer service rep Stacy who is a very nice good person. She explained that the error was specific to the salesman and that overall the dealership is #1 for customer service. Bad news: If you shop here DO NOT SIGN ANYTHING until you read it twice and know exactly what you're getting into. Good news: If you have a complaint they have a great customer service department!

Our experience with East Coast Toyota and Jonathan Nunez was truly wonderful from our first handshake! He and Jamie Berrios made our experience easy and comfortable! We had cars to trade-in and big decisions as to the right fit of new vehicles for our budgets and needs. Jonathan Nunez and Jamie Berrios made it all happen. We are now a 3 Toyota car family and loving every minute of it! Thank you again East Coast Toyota! This is by far a well-run dealership with their customers' satisfaction as their primary goal!! Ms. Patricia Tana

All throughout the process of purchasing my new vehicle, Mr. Fred Meyer had impressively done an excellent service. I know I am nuisance customer. I had so many questions, sending him multiple messages about the vehicle I wanted. I kept on changing my decisions, I changed my mind several times as to whether I should purchase or not the vehicle . I probably had annoyed him at some point but I was impressed because he did not demonstrate any signs of impatience and rejection. Instead he entertained my inquiry, responded courteously and informatively. I was pleased to his attention to detail, to his professional interaction, to his competence, and to his calmness . Mostly that made me appreciate him is the fact that he was not pushy, an exceptional quality! I appreciate his sincerity and dedication to his work. I wish Mr. Fred Meyer all the best. Indeed, he is highly commendable. Thank you.

No much of a follow-through after sale is done (Chris). I bought a Certified used Prius from them, which I found on cars.com. The car was missing the a second keyfob, broken upper glovebox and asked for all season mats. I brought this up at time of sale and they agreed to address it. It's been more than 2 months and NO luck, yet. I was lucky it was just minor stuff I was asking for. Happy with the my car, though.

Awful experience, I would not recommend this dealer at all! The sales manager was rude and unprofessional & offered us no incentives except a free 50 inch tv. The price they quoted me was laughable. Go to Prestige in Ramsey I got a much better deal and no gimmicks/ won't get led on.

I had planned to buy a Sienna since a long time and contacted many dealers during the search, I got very frustrated as I could not negotiate a deal and thought of giving up the idea of buying a new vehicle. I realized that I have not contacted East Coast Toyota and thought of contacting them as a last try and phoned East Coast around 5:30PM , the call was answered by Mellisa Gonzalez and I explained her what I am looking for and the expected cost, Mellisa was very helpful and professional, it just took few minutes and we finalized on the price, I drove to the showroom at 6PM and came out with the new vehicle by 9PM. My entire experience with East Coast Toyota has been great and found everybody friendly and professional.

Tyron was simply outstanding. We had an extraordinarily good experience at East Coast Toyota because of him. We will be using your service department too after having such a fantastic experience.

La mejor experiencia con Nelson Moreno trabajó durisimo para ayudarnos a pesar de muchos contratiempos y de muchas través de parte de el asesor financiero gracias Nelson You're the best

Ms. Melissa Gonzalez provided us the most awesome experience that we ever had in buying a brand new car. We requested quotes and asked questions for the vehicles where we are interested and all of her responses are very prompt and straight forward. She is very honest and so easy to deal with. We sent her our asking price for the car that we like and she closed the deal with us through the internet. We just printed the chain of emails that we had during our negotiation, presented the print-out to the salesman, and everything went out smoothly from the presentation of the car up to the contract signing. Melissa is so kind and accommodating that she made us feel comfortable when we arrived in their dealership. She is truly a remarkable internet sales specialist! Highly recommended! And to show Melissa how grateful we are for having her as our internet sales specialist, we named our brand new 2013 Toyota Prius "Melissa" - to remind us of the wonderful person that we met, who sold us the most fuel efficient car that our family is using now. Nick, Liezl, & Nica Saoi