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Lexus of Route 10

(730 reviews)
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(730 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Route 10 from DealerRater.

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Great Experience

I called about a used car that was advertised on the Internet and available at Lexus of Route 10. I was told the car was available and travelled there later in the day to see it . The gentleman that helped me, Duke Snyder, was very friendly and personable and after a test drive, we made a deal for purchase. Some of the wheels on the vehicle were scuffed and he told me he would have those repaired, which he did. I picked the car up a few days later and was very happy with my experience there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

So great to hear that Duke Synder was able to accommodate you so well. He is truly one of our finest here at Lexus of route 10. Thank you for taking the time to write such a nice review. All the Best, Brad Vaill Guest Relations Director Lexus of Route 10

Third Lexus is the best yet!

After browsing around this familiar dealership, we met with Humberto Cruz, the sales representative. After reviewing some options, Humberto tuned into my needs and desires and suggested the perfect vehicle! In short, I got the perfect vehicle, the NX, at a price I was happy with! Humberto spent a lot of time with us, was thorough in his explanations and we never felt rushed or overwhelmed. This is my third Lexus, the second time buying from this dealership and I cannot imagine a reason why I would go anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you so much for such a great review! We truly appreciate your loyalty to Humberto Cruz, the Lexus brand, and Lexus of Route 10. Congratulations on your 3rd Lexus, The NX is an awesome vehicle. We wish you many happy and safe miles ahead. Brad Vaill Guest relations Director Lexus of Route 10

Cistomer loyalty

John was really helpful. He was able to get us a very good deal on a lease because we had just purchased a new car. It was simple and easy and john was very easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi Sara, Thank you so much for the very nice review about John Mottes. We are so happy that everything went so smooth for you. Congratulations on your new Lexus. Brad Vaill Guest Relations Director Lexus of Route 10

Super friendly people !!!

in the last week Super friendly people, very professional. Special thanks to Ed and Julia Radulic. Felt completely at home, very warm staff. Highly recommended !!! Will buy here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Overall happy

RoseMarie, the sales rep who sold the NX 300 to us was helpful and warm in her dealing with us. The only little glitch was we had to wait longer time than promised before we finally were able to get the car. The dealership was not able to provide a good reason for the delay. 😒

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Best price around was given right on the phone

Came to this dealership from Northern Bergen county because Humberto gave me a best price quote for NX300 FSport lease... the whole process was very pleasant! Highly recommended! It's worth the trip.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new NX300 FSport! We are so happy that everything went so awesome. I am glad to hear Humberto was able to take good care of you. Thank you again for taking the time to review our dealership. Brad Vaill Guest Relations Director Lexus of Route 10

Return Customer!

This is our 3rd Lexus from this dealership. Our second Lexus from Lexus of Route 10 was handled by Humberto Cruz. We came back to the dealership specifically to work with Humberto again on our most recent Lexus purchase. Humberto didn't let us down!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your loyalty- not only to the Lexus Brand but also to our dealership here at Lexus of Route 10. We are so happy that Humberto Cruz was able to assist you again. Thanks for the great review, Brad Vaill Guest Relations Director Lexus of Route 10

Wonderful experience!

From the moment we met Humberto, I knew I was going to get a Lexus from this dealership. Humberto is a true gentleman! He was kind and patient, always happy to answer any questions I had. He is extremely knowledgeable about Lexus cars and helped me to find the perfect model for me. My whole family couldn’t be happier with the choice! Also, Humberto wasn’t finished with us once I picked up my new car. Upon coming back for the plates, he went into my car with me to answer some questions I had. Humberto is a stand up guy...A wonderful person to do business with.... I highly recommmend him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Dear Alisa, Thank you , Thank you, and Thank you for the wonderful review about your sales experience and Humberto Cruz! We agree, Humberto is a one of a kind -stand up guy and we feel so lucky to have him here as part of our family. Thank you again, Brad Vaill Guest Relations Director Lexus of Route 10

Top Notch

Absolutely top notch. Humberto Cruz goes over the top to make sure working with Lexus is pain free and most importantly, he goes out of his way to make the little things happen cost free and smoothly for you. Mike Murphy in car delivery was very helpful and cut to the chase on the most important and useful features. Even the finance manager Danny Lee was non pressure and helpful. His supervisor, Julian Raduilic was great to work with too. In addition, the leadership of Tom Maoli and Gary Gabriele shines through at this dealership everytime you walk through the door. Just by writing this email, you can see how many people work hard to make sure your Celebrity Motor Cars experience is the best in class.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Came back again

After totaling my 2 year old Lexus I knew that I wanted another one. Walked in and bought a new one with Humberto that same day.Excellent sales and service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations Stacey on your new Lexus! Thank you for the great review of Humberto and for your loyalty. We wish you many happy and safe miles ahead. Brad Vaill Guest Relations Director Lexus of Route 10