Reviews
DO NOT BUY A CAR FROM PAUL MILLER DEALERSHIP.
DO NOT BUY A CAR FROM PAUL MILLER DEALERSHIP. THEY WILL LIE TO YOU ABOUT FREE OIL CHANGES AND SERVICES OR A WARRANTY PERFORMED ON YOUR NEW CAR! MY AIR CONDITIONING DEFINITELY HAS COOLING ISSUES AND NOW I DEFINITELY BELIEVE THAT THEY DIDN'T EVEN CHECK IT OUT BECAUSE THE ISSUE IS STILL THERE. THEY HAVE THE WORST SERVICE ADVISORS THAT ARE VERY RUDE AND WISE GUYS ESPECIALLY BRYAN PUYEN! HE IS THE MOST UNPROFESSIONAL PERSON I HAVE EVER DELT WITH IN 30 YEARS OF LEASING CARS. I ALSO DELETED MY 5 STAR RATING FOR THIS DEALER AND MY SALESMAN JEAN ALL BECAUSE OF THIS WISE GUY. I BELIEVE HE IS A RACIST JUST BECAUSE OF THE FIRST TIME I CAME THERE FOR A SERVICE ISSUE HE BECAME COMBATIVE AND ARGUING ABOUT MY ISSUE INSTEAD OF HEARING ME OUT AND LISTENING ABOUT MY PROBLEMS SO IT CAN BE FIXED CORRECTLY. SAME EXACT WISE REMARKS AND ISSUES WITH THIS GUY WHEN I RETURNED FOR A FREE OIL CHANGE WHICH THEY WOULD NOT DO AFTER OWNING THE CAR FOR 6 MONTHS. HE MADE ME FEEL LIKE HE WAS TRYING TO PICK A FIGHT WITH ME OVER NONSENSE. THE GUY DID NOT LIKE ME FROM THE FIRST WORD OUT OF HIS MOUTH BOTH TIMES. EVEN THE CUSTOMER THAT WAS AHEAD OF ME IN LINE IGNORED HIM WHEN SHE WAS NEXT AND DID NOT WANT TO CONFRONT HIM AND WAITED FOR THE NEXT PERSON. BRYAN PUYEN IS A BAD PERSON AND SHOULD ABSOLUTELY NOT REPRESENT PAUL MILLER AND SHOULD CONSIDER RESIGNING IF HE DOES NOT KNOW HOW TO TREAT CUSTOMERS IN A PROFESSIONAL WAY! I REGRET MY REFERRAL TO BUY A CAR FROM HERE AND WILL NEVER EVER STEP FOOT IN A PAUL MILLER DEALERSHIP AGAIN AFTER THIS INTERACTION!
DO NOT BUY A CAR FROM PAUL MILLER DEALERSHIP.
DO NOT BUY A CAR FROM PAUL MILLER DEALERSHIP. THEY WILL LIE TO YOU ABOUT FREE OIL CHANGES AND SERVICES OR A WARRANTY PERFORMED ON YOUR NEW CAR! MY AIR CONDITIONING DEFINITELY HAS COOLING ISSUES AND NOW I DEFINITELY BELIEVE THAT THEY DIDN'T EVEN CHECK IT OUT BECAUSE THE ISSUE IS STILL THERE. THEY HAVE THE WORST SERVICE ADVISORS THAT ARE VERY RUDE AND WISE GUYS ESPECIALLY BRYAN PUYEN! HE IS THE MOST UNPROFESSIONAL PERSON I HAVE EVER DELT WITH IN 30 YEARS OF LEASING CARS. I ALSO DELETED MY 5 STAR RATING FOR THIS DEALER AND MY SALESMAN JEAN ALL BECAUSE OF THIS WISE GUY. I BELIEVE HE IS A RACIST JUST BECAUSE OF THE FIRST TIME I CAME THERE FOR A SERVICE ISSUE HE BECAME COMBATIVE AND ARGUING ABOUT MY ISSUE INSTEAD OF HEARING ME OUT AND LISTENING ABOUT MY PROBLEMS SO IT CAN BE FIXED CORRECTLY. SAME EXACT WISE REMARKS AND ISSUES WITH THIS GUY WHEN I RETURNED FOR A FREE OIL CHANGE WHICH THEY WOULD NOT DO AFTER OWNING THE CAR FOR 6 MONTHS. HE MADE ME FEEL LIKE HE WAS TRYING TO PICK A FIGHT WITH ME OVER NONSENSE. THE GUY DID NOT LIKE ME FROM THE FIRST WORD OUT OF HIS MOUTH BOTH TIMES. EVEN THE CUSTOMER THAT WAS AHEAD OF ME IN LINE IGNORED HIM WHEN SHE WAS NEXT AND DID NOT WANT TO CONFRONT HIM AND WAITED FOR THE NEXT PERSON. BRYAN PUYEN IS A BAD PERSON AND SHOULD ABSOLUTELY NOT REPRESENT PAUL MILLER AND SHOULD CONSIDER RESIGNING IF HE DOES NOT KNOW HOW TO TREAT CUSTOMERS IN A PROFESSIONAL WAY! I REGRET MY REFERRAL TO BUY A CAR FROM HERE AND WILL NEVER EVER STEP FOOT IN A PAUL MILLER DEALERSHIP AGAIN AFTER THIS INTERACTION!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm really sorry to hear about your experience. We take such feedback seriously, and it is concerning to hear that you felt mistreated. I can assure you that we do not accept any kind of discrimination at our business and I am truly sorry that we left the wrong impression. If you're open to discussing further or allowing us the chance to rectify the situation, please don't hesitate to reach out directly. Thank you, Daniel Barros - Service Director - dbarros@paulmiller.com
I WILL NEVER RECOMMEND OR PURCHASE A VEHICLE FROM YOUR DEALERSHIPS EVER AGAIN! THIS WAS MY FIRST AND LAST TIME!
I started my shopping with toyota but ended up in paul
I started my shopping with toyota but ended up in paul miller honda i was helped by luis alvarado and ended up buying the honda hrv thank u luis and ron we had a gratis experiencience
I started my shopping with toyota but ended up in paul
I started my shopping with toyota but ended up in paul miller honda i was helped by luis alvarado and ended up buying the honda hrv thank u luis and ron we had a gratis experiencience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Paul Miller Honda and for sharing your experience with Luis and Ron. Congrats on your new Honda HR-V! Safe travels!
We just purchased another car from Jose.
We just purchased another car from Jose. He is very knowledgeable and easy to work with. We recommend him!
We just purchased another car from Jose.
We just purchased another car from Jose. He is very knowledgeable and easy to work with. We recommend him!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Theresa, thank you for recommending Jose and choosing Paul Miller Honda again! We're delighted to hear about your positive experience. Enjoy the new car!
Paul Miller Honda of West Caldwell are wonderful in sales
Paul Miller Honda of West Caldwell are wonderful in sales and service. Big shout out to Sha Arafat our salesman, he was fantastic. He was professional and super helpful with laying out all our options. He made closing our new vehicle lease effortless. This is our 2nd vehicle with West Caldwell. I highly recommend. Sincerely a satisfied customer!
Paul Miller Honda of West Caldwell are wonderful in sales
Paul Miller Honda of West Caldwell are wonderful in sales and service. Big shout out to Sha Arafat our salesman, he was fantastic. He was professional and super helpful with laying out all our options. He made closing our new vehicle lease effortless. This is our 2nd vehicle with West Caldwell. I highly recommend. Sincerely a satisfied customer!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Sha and the team at Paul Miller Honda of West Caldwell made your leasing experience effortless. Thank you for choosing us again, and we truly appreciate your recommendation! Enjoy your new vehicle!
Paul Miller Honda of West Caldwell are wonderful in sales
Paul Miller Honda of West Caldwell are wonderful in sales and service. Big shout out to Sha Arafat our salesman, he was fantastic. He was professional and super helpful with laying out all our options. He made closing our new vehicle lease effortless. This is our 2nd vehicle with West Caldwell. I highly recommend. Sincerely a satisfied customer!
Paul Miller Honda of West Caldwell are wonderful in sales
Paul Miller Honda of West Caldwell are wonderful in sales and service. Big shout out to Sha Arafat our salesman, he was fantastic. He was professional and super helpful with laying out all our options. He made closing our new vehicle lease effortless. This is our 2nd vehicle with West Caldwell. I highly recommend. Sincerely a satisfied customer!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Sha and the team at Paul Miller Honda of West Caldwell made your leasing experience effortless. Thank you for choosing us again, and we truly appreciate your recommendation! Enjoy your new vehicle!
All the employees are friendly & helpful Roman Fuchs
All the employees are friendly & helpful Roman Fuchs is an exceptional person and employee & was VERY HELPFUL Victor Pita was also very helpful
All the employees are friendly & helpful Roman Fuchs
All the employees are friendly & helpful Roman Fuchs is an exceptional person and employee & was VERY HELPFUL Victor Pita was also very helpful
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
jmdashev, we're delighted to hear that Roman and Victor provided exceptional service at Paul Miller Honda. Thanks for sharing your positive experience!
Wonderful car buying experience!
Wonderful car buying experience! My salesman, Roman, was very professional and personable. It was so easy to make this purchase.
Wonderful car buying experience!
Wonderful car buying experience! My salesman, Roman, was very professional and personable. It was so easy to make this purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Deb, we're delighted to hear that Roman made your car-buying experience smooth and enjoyable at Paul Miller Honda. Thanks for the great feedback, we hope you enjoy your new ride!
I have leased several cars from this dealership, and they
I have leased several cars from this dealership, and they do a great job. Highly recommend them
I have leased several cars from this dealership, and they
I have leased several cars from this dealership, and they do a great job. Highly recommend them
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lou, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Great dealership and service.
Great dealership and service.department. I’ve bought three cars from Justin Hinton in the Sales Dept
Great dealership and service.
Great dealership and service.department. I’ve bought three cars from Justin Hinton in the Sales Dept
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your positive comments about Paul Miller Honda Of West Caldwell! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Booked appointment on-line for trans fluid and oil
Booked appointment on-line for trans fluid and oil change. On-line price for trans fluid change was $189. Service Rep charges me $225 for same service. He says it depends on the car type. I'm here now and have to get it done. Classic bait and switch. Never going use them again.
Booked appointment on-line for trans fluid and oil
Booked appointment on-line for trans fluid and oil change. On-line price for trans fluid change was $189. Service Rep charges me $225 for same service. He says it depends on the car type. I'm here now and have to get it done. Classic bait and switch. Never going use them again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret to hear that you had this experience with us. Please reach out to General Manager, Dave Aspinall at (973) 808-9100 when you can so we can address this situation directly. Thank you and have a great day.