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Paul Miller Toyota of West Caldwell

(392 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2015 consumer dealer award

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Reviews

(392 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Miller Toyota of West Caldwell from DealerRater.

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Went in for maintenance service, and Alan was very

Went in for maintenance service, and Alan was very helpful as always. Bought a maintenance service plan that day

Went in for maintenance service, and Alan was very

Went in for maintenance service, and Alan was very helpful as always. Bought a maintenance service plan that day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Manju, we're delighted to hear that Alan provided helpful service during your visit at Paul Miller Toyota. Thank you for choosing us and sharing your positive feedback!

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Very helpful and polite but the service is very

Very helpful and polite but the service is very expensive. I only could afford 1 service at a time

Very helpful and polite but the service is very

Very helpful and polite but the service is very expensive. I only could afford 1 service at a time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your feedback, Theresa. We appreciate your input and encourage you to reach out to the Paul Miller Toyota team if you need further assistance!

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Jason was amazing!

Jason was amazing! They gave me a loaner and was always there for me every step of the way!

Jason was amazing!

Jason was amazing! They gave me a loaner and was always there for me every step of the way!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks, Melanie, for sharing the 5-star rating you had on your experience with Jason at Paul Miller Toyota. We appreciate it!

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Went in today to pick up my tacoma trd pro and was

Went in today to pick up my tacoma trd pro and was extremely satisfied with Kelly and the whole team. Kelly is awesome makes you feel comfortable and they move fast. I was in and out in about 30 minutes. The car was super clean and exactly what i was waiting for. Really happy with the overall experience 5 stars!

Went in today to pick up my tacoma trd pro and was

Went in today to pick up my tacoma trd pro and was extremely satisfied with Kelly and the whole team. Kelly is awesome makes you feel comfortable and they move fast. I was in and out in about 30 minutes. The car was super clean and exactly what i was waiting for. Really happy with the overall experience 5 stars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

JD, we're delighted to hear that Kelly and the Paul Miller Toyota team made your Tacoma TRD Pro pickup a smooth experience. Enjoy your new ride, we wish you many safe and happy miles ahead!

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Great new service building.

Great new service building. Great Service Advisor Sergio greeted me warmly, kept me updated throughout the service. Highly recommend Paul Miller Toyota for all your maintenance.

Great new service building.

Great new service building. Great Service Advisor Sergio greeted me warmly, kept me updated throughout the service. Highly recommend Paul Miller Toyota for all your maintenance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jim, we're delighted to hear that Sergio and our new service building made your visit a positive one at Paul Miller Toyota. Thanks for the recommendation!

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Great service great new facility.

Great service great new facility. Service advisor Sergio kept me informed of the progress of the service

Great service great new facility.

Great service great new facility. Service advisor Sergio kept me informed of the progress of the service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jim, we're delighted to hear that Sergio and our team at Paul Miller Toyota provided you with great service in our new facility. Thanks for sharing your experience!

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Umair helped me to buy out my leased car.

Umair helped me to buy out my leased car. The process was so smooth and easy.

Umair helped me to buy out my leased car.

Umair helped me to buy out my leased car. The process was so smooth and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hossein, thank you for sharing a positive review of Umair and Paul Miller Toyota!

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Alan was very professional and try to Help me in many

Alan was very professional and try to Help me in many ways. Courteous and kind. Explained very nicely. Thank you Alan!

Alan was very professional and try to Help me in many

Alan was very professional and try to Help me in many ways. Courteous and kind. Explained very nicely. Thank you Alan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Chungsook, we're delighted to hear that Alan provided you with such professional and courteous service at Paul Miller Toyota. Thank you for the wonderful feedback!

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I had a problem with a damaged tire and Kevin at the

I had a problem with a damaged tire and Kevin at the service department helped me to remedy my situation quickly and he was very helpful explaining everything to me. He even went out of his way to loan me a car since the tire had to be ordered. It was a wonderful experience!

I had a problem with a damaged tire and Kevin at the

I had a problem with a damaged tire and Kevin at the service department helped me to remedy my situation quickly and he was very helpful explaining everything to me. He even went out of his way to loan me a car since the tire had to be ordered. It was a wonderful experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're delighted to hear that Kevin provided such excellent service and went the extra mile for you at Paul Miller Toyota. Thank you for sharing your wonderful experience with us! Safe travels until we see you again!

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Our recent car buying experience at your dealership, Paul

Our recent car buying experience at your dealership, Paul Miller was a positive one. We especially appreciated the smooth, great and quick customer service provided by Marvin Garcia, who was knowledgeable and patient throughout the entire process. We also appreciate Ivie for taking time with her thorough explanation and showing us the RAV4 XLE hybrid vehicle features and functions. Overall, we are very satisfied with our new car and would definitely recommend your dealership to friends and family.

Our recent car buying experience at your dealership, Paul

Our recent car buying experience at your dealership, Paul Miller was a positive one. We especially appreciated the smooth, great and quick customer service provided by Marvin Garcia, who was knowledgeable and patient throughout the entire process. We also appreciate Ivie for taking time with her thorough explanation and showing us the RAV4 XLE hybrid vehicle features and functions. Overall, we are very satisfied with our new car and would definitely recommend your dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Renita, thank you for sharing your positive experience with Marvin and Ivie at Paul Miller Toyota! We're delighted to hear that they made the process smooth and informative. Enjoy your new RAV4 XLE Hybrid, and we appreciate your recommendation!

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