Reviews
Write a reviewAdviser Steve Eilert was very helpful and very good for...
Adviser Steve Eilert was very helpful and very good for explaining the details of the work that have been done for my car. The loaner department made the loaner car process easygoing and quicker.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the review! We are happy to hear that Steve & the rest of our team was able to provide you with great service! We hope to see you again! Best, The Team at Mercedes-Benz of Caldwell
Service appt
Easy process from the moment I came in to picking up my vehicle. Anthony Hopper was a professional and friendly. I will be back for service again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jodi, we are so happy that Anthony was able to take great care of you! We truly appreciate your feedback and review! Take care! Sincerely, The Team at Mercedes-Benz of Caldwell
Everyone is pleasant to work with. They listen,...
Everyone is pleasant to work with. They listen, understand and try to accommodate best possible way. I was very happy with the smooth process. Jim in sales and Kris in credit department is the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much for your kind review and feedback! We are happy to hear that Jim & Kris were able to provide you with great service! We hope you keep us in mind for future auto needs. Take care. Best, The Team at Mercedes-Benz of Caldwell
MB of Caldwell is not the closest MB dealer to us but...
MB of Caldwell is not the closest MB dealer to us but they are by far the best. Everyone there makes the Mercedes Benz experience a great one! Our last three vehicles have come from MB of Caldwell.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the awesome review! We love hearing from our repeat customers! We are glad that our team treats you so well and that we are your preferred dealer. Take care. Best, The Team at Mercedes-Benz of Caldwell
My recent experience with Anthony Amelio was fabulous!...
My recent experience with Anthony Amelio was fabulous! He did an amazing job explaining all the features my new car had to offer. Anthony made purchasing our new car painless. I will happily continue to buy or lease my future cars through Anthony as I am a long time mercedes owner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John, thank you so much for the kind review! We are so happy that Anthony took great care of you and was able to make the car buying experience painless. We will make sure to pass along your kind words to Anthony! Take care and we can't wait to see you again. Best Regards, The Team at Mercedes-Benz of Caldwell
Retired Educator
Process was relatively simple. Somewhat time consuming but necessary. My frustration with MB was with my experience with the S550 low profile tires . I previously had a 2017.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carl, thank you for your kind review & for the feedback! We truly appreciate it and hope you keep us in mind for any future vehicle purchase or service needs. Best Regards, The Team at Mercedes-Benz of Caldwell
Repair
Quality service great personnel, it makes service painless.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joe, thank you very much for the 5-star review & feedback! We are so glad that our team was able to provide you with quality service and make it as painless as possible. Please keep us in mind for any future auto needs. Take care! Best, The Team at Mercedes-Benz of Caldwell
Car Purchase
Elvis was great to work with on my first purchase at Mercedes-Benz of Caldwell. He was very professional, knowledgeable, helpful and easy to work with. I will definitely be coming back to him for any future purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind review & feedback, Shantae! We truly appreciate it and can't wait to see you again! Enjoy your new ride! Sincerely, The Team at Mercedes-Benz of Caldwell
Your team was awesome and we appreciate all you did for...
Your team was awesome and we appreciate all you did for us! The professionalism and courtesy that you showed us was above and beyond. Thanks!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mia, thank you so much for your kind review! We are so happy that our team was able to go above and beyond for you. We will make sure to pass along your kind words to our team. Take care and we hope to see you again. Best Regards, The Team at Mercedes-Benz of Caldwell
Knowledgeable, cooperative, efficient. The entire process...
Knowledgeable, cooperative, efficient. The entire process from vehicle selection, availability, negotiation, to delivery was handled efficiently. Giancarlo was very helpful in having my new vehicle adapted for a left foot accelerator.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind review! We are glad that Giancarlo was able to get your accelerator switched for you! Enjoy your new ride and please keep us in mind for any future auto needs! Best, The Team at Mercedes-Benz of Caldwell