Mercedes-Benz of Caldwell

Scam! Scam! Scam! Told me I would get 4% financing. When I drove 4 hours, gave me 9%. Then shipped the car with mismatched tires, not detailed, and yeah in the fever consol, broken heat seater, broken ubs charger, chocolate melted in the center consol and this was after they told me it was CPO. ABSOLUTELY A PATHETIC SHOWING FROM A CERTIFIED MERCEDES DEALERSHIP! Discusting!! My dealership at home had to fix everything and then caldwell said charge it to the warrantee!!! But this was after they told me all these things were correct hence the 190 point inspection needed for CPO. In the end, only because my service department called and made them pay for these repairs did they do it. Also they quoted me for wheel and tire, maintenance contract and extended warrantee for almost 3 times what my dealership charged me. Pathetic.

Bad service and bad experience After asking us to submitted the credit application they said sorry car was sold because sales man or finance Manger need it for for friend or family so he put deposite now just a game they play Stay away

I hate that I have to do this, but I have to warns others. I lease a car 12 months ago now all 4 tires need to be replaced and breaks needs to be done. I made a huge mistake agreeing to lease a car a manager was using for up to 6k miles. At this point this should not have considered brand new anymore. They sold me the car with lots of wear and tear to begin with. I should not have to spend almost 3k for breaks and tires 12 month after leasing a car. Be aware people do not lease a car from this dealership that managers were using for their own gain. I don't understand why they allowed to use a brand-new car up to 6k miles then turn around and sell it as new, because by then it's a used car. I am really upset. I tried to contact to manager I spoke to him once and promise to call me back, it never happened. I have driven the car so far for 8k miles. The whole thing is not fair to me. they need to be held accountable, so others don't make the same mistake.

If I could give no stars I would. I leased my 2020 A220 Mercedes from Mercedes-Benz of Caldwell in April of 2021. Having the car for maybe 3 days, all 4 tire lights appeared on my dashboard, so I brought it in to be fixed. They attempted to charge me over $400 for each tire to be repaired, even though I had only had the car in my possession for less than a week, and had only driven it from the dealership to home. Less than 50 miles were added. May of 2022 roles around and my car is due for a service. I bring my vehicle to the dealership and waited for it to be done. The sales associate then comes to let me know that while they were finishing up my car and putting it through the car wash, one of the guys reversed my car into another. My back left light and bumper needed to be replaced and fixed. I should have known then to never bring my car back. I let the sales advisor know that I NEED my car back in a week. They assured me numerous times that my car would be back in my possession by the date I told them. 2 days before I told them I needed my car back, I call them to ask a good time to pick it up. They then proceeded to tell me that they need my car for ANOTHER WEEK. I fought back and forth with them and eventually did get my car back the day I needed, only to find a bag of eaten Wendys in my backseat. Should I mention that I'm vegetarian and have never eaten Wendys a day in my life? I left with my car and didn't go back until recently. The AC in my vehicle has not been working properly so I made an appointment for them to check it out. I brought it in the dealership at 9am and told them that I would be waiting with my vehicle because I needed it back the day of, which I had mentioned to the woman on the phone while making the appointment. I waited a few hours and got picked up to get something to eat. I call them at around 2pm to ask the status of my car. The woman on the phones tells me that the service advisor I was working with stepped away and would give me a call back. 4pm rolls around, still no call back. I call them and tell them that no one hasn't gotten back to me and I need a status on my car, I am told again that someone will call me back. 5pm rolls around, still nothing. We call them and they FINALLY tell us that they haven't even opened up the vehicle to look at it because the man servicing my car had left the shop at 10am for a family emergency. Not to mention, the woman on the phone, Franca Urbano, acted in the most unprofessional way, especially for being a service manager. If I were told this at 10am, I would have had no problem. I understand the fact that stuff happens, especially when it comes to family. But the fact that nobody had let me know ANYTHING all day long after calling numerous times is what upsets me. This place is by far the most unprofessional and unreliable Mercedes dealership in North Jersey, and will treat you with absolutely no respect.

Worst dealer for Mercedes… ruining brand… Worst customer care.. Sales are unprofessional and lack of knowledge

I purchased two Mercedes Benz' in Two years from Mercedes of Paramus; major mistake. Not only were they a ripoff, they had a very low rating with the BBB. I reached out to Mercedes Corporation and they don't stand behind the customers as well. Luckily, a friend recommended me to Caldwell Mercedes Bendz. They were professional, honest, polite and understanding. Caldwell was able get me out of my bad deal and into my dream car. I almost gave up on Mercedes in general but Caldwell has renewed my faith in the brand.

Very helpful staff especially Robert which above and beyond to show me the great features of the GLA. He was very quick to respond to texts as well.

This guys are a joke!!!! On 5/31 I bought a car that was defective from the factory and needed major work done with only 200 miles. This means their service department didn't do their job during the pre-delivery inspection and the sales manager George Ikonomakos tried to jam me with it. After a meeting with the Kostas Pappas the general manager, they agreed to unwind the deal and issue a full refund for the amount they had received from me. This was on Saturday 6/4, by Tuesday 6/7 the car was already showing back up in their inventory. It is now 6/21, 17 days after they agreed to issue a refund and they still haven't done so. I texted the salesperson Shane Quinn who has provided the worst customer service experience ever and he doesn't even care to respond. I called George the manager numerous amounts of time as well as Shane, and they always send me to voicemail. It is a shame the way Mercedes Benz, MB of Caldwell and its staff have handled this situation. STAY AWAY FROM THEM!!

Service From Meet And Greet To Advisor To Service Performed Is Great !! No Problems To Date !!

I bought my car brand new at this dealer and only have been serving it there from the beginning, i had repairs made on 3 occasions where they did a horrible job and i had to bring my car right back. This time they charged me almost $5000 they did all kinds of diagnostics then they said they had to change a sparkplug, here we are 5 days later and my check engine light is on again and nobody at the dealer is answering the phone i must have called at least 4 or 5 time. They are the worst. They will charge you as if they are the best out there but the work is worse then taking it to the smallest rundown shop out there. I'm done with them