Audi Greenwich

bought low mileage q7 withntrade in q5. after 3 k miles needed new brakes and service, really . arrogant rip off response. never even got call back from TED mgr

Buyer Beware!! I am a very understanding and empathetic individual but inhuman behavior is just unacceptable!!! I have been calling Audi of Greenwich for the past 2 weeks regarding a vehicle of interest. I have been in contact with a couple of the managers by phone and told I would receive a callback, which never happened. The reason for this review ---->>> The last call I made to the dealer, one of the salespersons, Ken was rude and very inappropriate with me. I was not prepared to have a screaming match with this individual but I believe this was his preconceived notion. I was told that they sold the vehicle of interest. I was very confused since I put a down payment on this vehicle. The unnecessary disrespect, undesirable service were unethical, a surprise and bad for business. I would much rather spend my hard-earned money elsewhere.

Excellent sales and finance staff- straightforward and helpful. Took our car home the same day. Car was just as described in the ad. Very clean and modern facilities. Would recommend to everyone!

My experience at Audi Greenwich for service last month was one of the worst dealer experiences I've had. I would recommend avoiding this dealer and its staff at all costs! The highlights of my experience are as follows: 1. My oil was never fully filled up. I had to go buy an extra quart of synthetic and add half a quart to my car after the service. 2. My tires were never inspected. I had a brand new tire put on my right rear wheel with a measured 10/10 tread one week prior to this visit. My service report said this tire was at 6/10 tread. Absolutely lazy service from the mechanic. My service adviser was even ashamed and had no answer for this. 3. My service adviser lied to me about having an oil leak in the engine breather, which they claimed would cost $800 to fix ("we happen to have the parts in stock") are you kidding me? ....my car had been in for a recall a month before this visit and there was no oil leak in that inspection. When confronted about this, my adviser said "well, some mechanics are more thorough than others." Seriously?! So some of your staff are good, and others are not good at their job? What a terrible response! I had my car double-checked at a local mechanic afterwards and confirmed there was no oil leak. Also, while waiting for my car, I overhead my service adviser calling another person sitting in the waiting room and telling her she also had a oil leak. This was an elderly woman and they were clearly taking advantage of her. Absolutely shameful behavior! 4. I asked for my cabin pollen filter to be checked as I expected it needed to be replaced. They never checked nor replaced the filter. I pulled it out when I got home and it was filthy. Again, lazy, lazy, lazy service. The crazy part? I would have paid to have it replaced! Now I just do it myself. 5. I picked up my car and my service interval had not been changed. When asked about this, all I got was that they couldn't reset the interval and there was nothing I could do. Hmmm.... you reset the service light for the last 4 service visits I had here, but now you can't reset it? The dishonesty and lying from this department is absolutely atrocious. 6. After this terrible experience, I contacted this dealer's management team, including the service manager (Bob Torres) and GM (Chris Mendicina). Neither of them truly cared about making this experience right. I was never offered a refund for my visit, they honestly didn't really care what happened, and they tried to get my car back in for a re-service - why would I bring it back to you when you didn't do anything right the first time? And why would you not refund my money for not providing the service I expected? There was clearly no interest in actually making this right. 7. I contacted Audi of America about the issue and they contacted Audi of Greenwich, claiming that I would receive a call about my experience. This call never came. The team there didn't care and would rather keep my $150 from this visit and throw away the entire relationship I've had with this dealer for years. I am planning on purchasing a new 2020 model A4 and they decided that keeping the $150 was more important than me buying a new car, trading in a beautiful used A4, and all my future service visits. Business 101 lesson - this is not how you run a good business. With great alternative Audi dealers across the border in New York, up the road at Audi Danbury, and further east at Audi Fairfield, there is no reason to give this terrible dealer your business. Terrible service, lazy mechanics, and deceitful practices make Audi Greenwich a dealer to avoid at all costs!

TERRIBLE. Feels like you are shopping at a KIA dealership. No transparency, they want to stuff you in a car of their choice and send you on your way before you realize what's happened.

This is to make some changes to my previous review. Even though they were not very responsive in resolving my overpayment to the bank, it finally did get resolved almost 2 months later.

I purchased a used 2018 A4 Black Optics from Ian a month ago and the experience was exceptional. I purchased the car over the phone and flew in and drove it home. The car was as described and I am very happy with it.

I am writing to report on the most unpleasant car-buying experience of my (over 55yrs) life. I’ve bought many cars for myself and my family - new & used - and have never encountered a dealer that was this unprofessional. I have dealt with Barry Steinbach who sold me the car, and his supervisor, Michael Morano the manager of used car sales. I live in Providence RI but found & purchased an A5 convertible from this dealership in June after an extensive search for dealers and cars. The car had previously been offered as a Certified used car but had been re-listed after Audi announced a recall. I negotiated a good price after checking every detail about the car via email - including asking about current condition of tires and other items that might need replacement. In the case of tires, I was told that that all four tires were inspected and all had 6/32" tread. My first problem occurred during the delivery. I scheduled the delivery two days in advance and told Barry that I needed a quick turnaround to get back to RI for a commitment. He reassured me that everything would be ready and I’d be in and out of the dealer in less than 30 minutes. The delivery took more than an hour - and worse, the car had two problems that were only discovered when I arrived - which meant that I would need to bring the car to a dealer and have them repaired. Both repairs were covered under warranty - but represented sloppy work on their part, and a huge inconvenience to me. And barely an apology from Barry or Michael … their attitude was “no big deal, you can get it taken care of when you get home”. When I was finally able to get an appointment to get these items fixed, the dealer notified me that one of the tires needed to be replace. $275 for the tire, $25 for mounting, and $129 for alignment. The driver’s side front tire was worn on the inside - down to 4/32”. I’d driven approx 1400 miles by that time - and the tire had lost more than 20% of its wear? And it wasn’t caused by the alignment … the car was in near-perfect alignment (the alignment process provides before measurements that confirmed this). When I spoke to Michael Morano at New Country, he immediately shirked responsibility - insisting that the inspection they had done showed 6/32” and that the wear must have happened from my driving. The math doesn’t add up … 1400 miles, good alignment, 2/32” of wear? He offered to pay for the tire - but refused to pay for the installation and alignment. While the consequences of this situation weren’t financially significant, they were unpleasant and unnecessary … and left a bad taste in my mouth … and leave me wondering what else they may have noticed or not … and how they might react when I discover the problem. Not the type of car dealer you want to do business with. Find someone else that cares.

Took over 20 minutes of standing in the show room and making eye contact with salesman at their desks to get anyone to speak with me. For whatever reason no one wanted to help me. Seevice advisors have no idea what they are talking about. It took me 3 visits and $1500 dollars just for them to fix things that didnt resolve my issues and then tell me they couldnt fix it. So I basically spent $1500 and made zero progress with my repair. My service advisor told the car would be fine to drive as is, but I now have other more serious issues occuring due to the original problem not being fixed.

A great sales person that was extremely helpful but abysmal service department. DO NOT get your car serviced at this location. Very disappointing. Even though I bought my car here, I am NEVER SERVICING HERE AGAIN.