Reviews
Terrible
I was told that the throttle body was blown on my car and the cost would be 1000 for p&l. The assistant manager Marshall suggested I buy a used one and bring back to them and they would fix for 300$. Paid $214 for a new throttle body and had my mechanic install and still didn’t work. Had to have car towed back to dealership and was given the cold shoulder. Long story short my car had a blown fuse that cost $7. And my “blown” throttle body is still n my car. I spent 500+ dollars on a blown fuse. They were gonna overcharge me $993. Worse experience ever
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Valued Customer, After reading your post, I am confused on your concerns. It appears that our service adviser Marshall was offering you a more economical approach in repairing your vehicle by substituting a factory replacement part with a used one thus reducing your out-of-pocket expense. I can also support our diagnosis if you could provide me with either your transaction information or vehicle identification number. At a dealer level, we record and retain all information that was extracted from your vehicle that led to our repair recommendations that were quoted to you. I will most certainly look into that concern once more information is provided. Feel free to contact me directly at 203-387-6691 x 105 or by email at mike@a1toyota.com Sincerely, Mike Querfeld Parts & Service Director A-1 Toyota
Overall good
Long time customer. Overall good service Not completely informed about the options although by the time we were at the point of buying, we felt rushed because it was near the end of the day and we had been there since mid-day
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Enjoyed my car shopping experience!
I really enjoyed getting my new car (a RAV-4). Quincy and everyone who worked at the dealership were extremely helpful and talked me through the process and got me a great deal. They were not pushy at all and I left the dealership with my new car and felt great about it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rating
I highly recommend this dealership and saleswoman, Emily! Everyone is professional but bring humor to a Process that can be long and not so fun! They take into consideration your time and needs. This dealership is a long drive for me but I will never go to another!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
Every person we dealt with at A-1 Toyota was friendly, respectful and out to help the customer. Throughout our experience, I did not feel pressured into making any decision I wasn’t comfortable with. All aspects of the sale and vehicle were explained clearly. I will be back to lease again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My experience was everything tat I hoped it would be.
I first went online to review the new Camry. I selected an exterior an interior color for my Camry. Also selected a sun roof as an add on. Quincy and his team worked very hard t deliver the car I wanted. He did not give up util he knew I was happy. This is my third Camry purchase from A-1 Toyota. Although I have considered going somewhere else the deal has always been better at A-1, the price, service and location make the deal. "Better deal, better dealership" Thank you Quincy and all the team that worked with you to make the deal. I love my car!! Alice
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent dealership and staff!! Kudos!!
My husband and I have been doing business with A-1 for many, many years now! Still the best dealership around. Plus now, we have Quincy Smith who is not only the best car salesperson in the industry, but he is really smart, gives you all the important information, and is very personable. He is also very respectful of your time and your choices as well as your life situation. This is to be commended! Thank you Quincy! Carlos in finance was also very personable and explained everything in detail. HIs computer is also very cool. Felt like I was on Hawaii 5-0! Further, kudos to Mark M. in service, as he is wonderful as well! He always explains what is wrong w/ your car and gives you the most important information to make an appropriate choice! Thank you to all 3 gentleman! Much appreciated! Gina
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you to Dado and team for our new Rav-4!
As long time Toyota owners, we are so happy with the level of service and care that Dado provided to us in buying our Rav-4. He is like family, someone we trust and can feel free to call with any issues. Meeting the greater A-1 team in Hatim, Mustafa, Paul, Gary (who sold us our first car 12 years ago!), and Sunny made our long wait all the more pleasant, and it was worth it in the end. Thank you and ever grateful for the long hours and hard work that you all put in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful Experience
Everyone at A-1 was so friendly and helpful. We are thrilled with our new car and look forward to many years of returning to A-1 for service and future cars! (Thank you Quincy and AnnaLynn!)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Toyota dealer I've walked in to .
So I walked in to A1 Toyota in new haven already had in mind to look for a sales rep named of Amjad since we read many good reviews about his service. He was very professional and patient he found the exact car we were looking which was a highlander , he gave a us a test drive just to make sure we like it and we actually loved it .the whole process was smooth from the mintue we walked in I'm very happy we came here it was the best choice i really recommend Amjad for anyone that's looking to buy or lease his awesome and knows he stuff and let's not forget also a big shout out to Hatem he was the manager very nice and welcoming and helped thru the process ,thank you A1 Toyota for having a great team like this part of ur company !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car