Brandfon Honda

I purchased my first 2014 Honda CRV and second 2017 CRV Touring at Brandfon. Joel DeMarco was the sales consultant both times, as I specifically asked for him. He is courteous, helpful and friendly. A comfortable experience purchasing a car because of Joel's knowledge and personality. Thanks Joel. When I decide to buy a new car again, I will contact Joel DeMarco.

Julio Gomez and the sales team at brandfon Honda are making the experience of buying our first Honda a smooth ride Thank you Mike and Jane Z

The employees at this dealership were very helpful, especially Manny Costas. I leased two vehicles here and both experiences were quick and easy. I recommend anyone looking to buy a Honda to come to branfon, I wouldn't go anywhere else.

I had my car change oil, wheel alignment and wheel rotation this day (April 8, 2017) and it took us too long hours ( almost 4 hours) of waiting.. the representative don't even informed me that it is done.. they had my car washed, too, and left some scratches.. too bad for me!

Joanne Panzo goes above and beyond. Excellent customer service. Will always shop where ever Joanne is.

My experience was excellent! My salesman was very knowledgeable and helpful. Also the fiance manager was also very helpful and friendly his bame was jeses and my salesman name was Julian. Thank you guys!

Took my car in for oil change and tire rotation and they did not rotate the tires. I was charged for the tire rotation and when I went back to tell them they stated that they did rotate the tires. When I questioned it because I marked the tires before bringing it in, they stated they did another car by mistake. Back in the shop waited another 60 minutes. Well never again 3 hours total wait time with an appointment. Should not have to inspect car to make sure the work gets done you are paying top dollar. Honest mistake you be the judge.

I would highly recommend looking at the Yelp reviews before going to this place. I just spent a lot of money on getting my car fixed and now it has problems that it didn't have before I took it in. It is currently sitting by the curb because I don't have the money to fix it because less than a month ago I spent $3000.

every time I come here is have to wait 2 hours or more even if I have an appointment today I was told bring car in @730 and we can bring right down for a rental car we will pay for it because your having a recall done still seating here 845 with a 730 appointment

Summary: 1. Certified pre-owned cars may not be up to snuff here (we drove off the lot with 2 immediately discovered problems) 2. Service department is a nightmare. (Definitely don't get the Extended Warranty if you're not planning to get to another Honda dealer for service.) 2b. No loaner cars here: use the single courtesy shuttle which covers, it seems, quite a large area. Wait times may be spectacularly long. We bought at certified pre-owned Odyssey at the end of June. Seemed fine on the test drive but we discovered 2 issues on the drive home--a rattling noise that seemed to come from the right side of the dash, and a problem with the wiggle of the front passenger seat. Return visit 1: Took the van back the next day to seek if they could quickly ID the noise. They couldn't. Said we would have to leave it with them for the day. Return visit 2: I dropped the van off in the morning and then called in the afternoon when I hadn't heard from them. Oh yeah: Problems identified. But they needed to order the parts. (This is a 3 year old van, being serviced at at a Honda dealer, but they needed parts from Ohio. OK.) Wife called to use the courtesy shuttle to go collect our not-fixed car. Driver said 30 minutes. I went to collect her after 70 minutes when he still hadn't showed. We left the car overnight and got it the next morning. Return visit 3: 6 days later: parts in. (They did call this time.) Dropped off the car in the morning and---silly me--tried to use the shuttle again. I'm a 13 minute drive from the dealership. Time from car dropoff to my destination (dropping 2 others on the way): 1 hour, 39 minutes. Just as I was disembarking from the shuttle, I got a call: it turns out they've ordered the wrong part for the seat. And now they have to order the correct one. Honda is willing to cover 80% of the repair cost. This is a car that we bought---Certified Pre-Owned--6 weeks ago. With a problem discovered on Day 1. And they think we're going to pay for it. I told them that we would do no such thing. I got a call back an hour later that Sales would cover the remainder. Right. They said the rattle was fixed though. I called the shuttle number shortly thereafter for a ride back. 3:08pm on a Friday. He said that he was on his way to Torrington. Torrington is 50+ miles from the dealership-- certainly more than an hour in Friday afternoon traffic. Upshot: the shuttle service will not be available to anyone for the last two hours of the work week....unless you're inbound from somewhere near Torrington. I took the bus to collect our half-fixed van. Scratch that: the rattling noise that they fixed? NOT fixed. They may have fixed a problem I didn't know I was having (they replaced the tensioner). But the rattle that we were hearing is unchanged. Clearer than ever. We'll take this up again when the seat part comes in. I need a few days between my Brandfon visits. 7 weeks in. 0/2 issues resolved 27 days later I still haven't gotten a call to let me know that the correct part is in. So I call them. Turns out it's on backorder. They have no idea when it may be in stock. (It's California we're waiting for this time.) Good thing I called. 10 weeks in 0/2 issues resolved The call comes at the 31 day mark. The part is in. Return visit 4: I get the foreman this time. He's frustrated that they replaced a tensioner that (maybe) didn't need replacing, but he certainly hears the rattle, too. I tell him that I'd like to pick it up before 3pm so that I can get my kids off the bus at home (that gives them 6.5 hrs with it), but that I could take the bus home and leave it overnight if that's what it takes to finally fix both things... Once the keys are in my hand, I'm told that the seat repair has taken longer than expected. They didn't have time to diagnose the rattling sound. If I can bring it back... 11 weeks in. 1/2 issues resolved