Reviews
Good communication appreciated first free service after
Good communication appreciated first free service after purchase will be coming back because of that.
Good communication appreciated first free service after
Good communication appreciated first free service after purchase will be coming back because of that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, James! I appreciate you choosing Westbrook Toyota and am glad to hear you valued our communication and enjoyed the first free service. We look forward to seeing you again soon! Sincerely, Douglas Anderson General Manager (860) 385-8554
Everyone I deal is professional and friendly; in
Everyone I deal is professional and friendly; in particular Catherine and Shana go out of their way to make my experience pleasant.
Everyone I deal is professional and friendly; in
Everyone I deal is professional and friendly; in particular Catherine and Shana go out of their way to make my experience pleasant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Lisa! We're thrilled to hear that you had a pleasant experience with our team, especially with Catherine and Shana. At Westbrook Toyota, we strive to provide excellent service, and your feedback reaffirms our efforts. We look forward to seeing you again soon! Sincerely, Douglas Anderson General Manager (860) 385-8554
Ease of making a service appointment, with an estimate of
Ease of making a service appointment, with an estimate of time required so I can decide if I want to wait or get a loaner. Pleasant, courteous, and knowledgeable service agent.
Ease of making a service appointment, with an estimate of
Ease of making a service appointment, with an estimate of time required so I can decide if I want to wait or get a loaner. Pleasant, courteous, and knowledgeable service agent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Gregory! We're thrilled to hear that you found it easy to make a service appointment and appreciated the clear estimates of time we provide. It's great to know that our team was pleasant, courteous, and knowledgeable in assisting you. We strive to offer the best service at Westbrook Toyota, and your feedback is greatly appreciated. We look forward to seeing you again for your next visit! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com 860-577-6961
I loved that Mac my salesman was so honest and showed me
I loved that Mac my salesman was so honest and showed me all the features of the Toyota Highlander and was very kind!
I loved that Mac my salesman was so honest and showed me
I loved that Mac my salesman was so honest and showed me all the features of the Toyota Highlander and was very kind!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Jocelynn! We're thrilled to hear that Mac provided you with honest and kind service while showing you the features of the Toyota Highlander. At Westbrook Toyota, we strive to ensure our customers have a great experience. We hope to see you again soon! Sincerely, Douglas Anderson General Manager (860) 385-8554
They gave me a great assessment on my aging 1994 Toyota
They gave me a great assessment on my aging 1994 Toyota Corolla and fixed the major issues.
They gave me a great assessment on my aging 1994 Toyota
They gave me a great assessment on my aging 1994 Toyota Corolla and fixed the major issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, George! We're glad to hear that you had a great experience with the assessment and repairs on your 1994 Toyota Corolla at Westbrook Toyota. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com 860-577-6961
Efficiency; speed of answering calls; getting
Efficiency; speed of answering calls; getting appointment; doing the work. Woman at the intake desk also very friendly and informed - taught me several things i should know about my car. Nice area to work in while waiting
Efficiency; speed of answering calls; getting
Efficiency; speed of answering calls; getting appointment; doing the work. Woman at the intake desk also very friendly and informed - taught me several things i should know about my car. Nice area to work in while waiting
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Margaret! I'm thrilled to hear about your positive experience at Westbrook Toyota, especially with the efficiency of our team and the friendly service from our intake desk staff. It's great to know you found the waiting area comfortable as well. We appreciate your feedback and look forward to serving you again! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com 860-577-6961
Westbrook Service evaluated my charging system and
Westbrook Service evaluated my charging system and identified the problem to be a weak battery unable to hold a charge. Accordingly, since it was a Toyota Battery it was replaced under warranty.
Westbrook Service evaluated my charging system and
Westbrook Service evaluated my charging system and identified the problem to be a weak battery unable to hold a charge. Accordingly, since it was a Toyota Battery it was replaced under warranty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! I'm glad to hear that Westbrook Toyota was able to identify the issue with your charging system and promptly replace your battery under warranty. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com 860-577-6961
Although I had an appointment, my schedule allowed me to
Although I had an appointment, my schedule allowed me to arrive earlier. Upon arrival, I was able to be logged into the service queue and get my service done as soon as possible.
Although I had an appointment, my schedule allowed me to
Although I had an appointment, my schedule allowed me to arrive earlier. Upon arrival, I was able to be logged into the service queue and get my service done as soon as possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience, Kenneth! We’re glad to hear that you were able to get your service done promptly at Westbrook Toyota. We appreciate your flexibility and look forward to assisting you again in the future! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com 860-577-6961
The front desk service associates next to the large car
The front desk service associates next to the large car port are always nice and helpful. I had no issues with my most recent visit. Everything was finished in a timely fashion.
The front desk service associates next to the large car
The front desk service associates next to the large car port are always nice and helpful. I had no issues with my most recent visit. Everything was finished in a timely fashion.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Joseph! We're thrilled to hear that our front desk service associates provided you with nice and helpful service during your visit to Westbrook Toyota. It's great that everything was completed on time. We look forward to welcoming you back next time! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com 860-577-6961
Westbrook Toyota is the best place in the area to buy
Westbrook Toyota is the best place in the area to buy your new car. The ease and transparency of the process as well as the knowledge and professionalism of the entire staff made my experience a very positive one. I have been buying cars here since 2010 and highly recommend this facility!
Westbrook Toyota is the best place in the area to buy
Westbrook Toyota is the best place in the area to buy your new car. The ease and transparency of the process as well as the knowledge and professionalism of the entire staff made my experience a very positive one. I have been buying cars here since 2010 and highly recommend this facility!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, Aimee! We're thrilled to hear that your experience at Westbrook Toyota has been consistently positive since 2010. Our team's commitment to ease, transparency, and professionalism is truly valued. We appreciate your high recommendation and look forward to serving you again in the future! Sincerely, Douglas Anderson General Manager (860) 385-8554