Reviews
First Oil Change & Service
I was told the appointment would last approx. 1.5 hours and the work was completed on time. The service rep, Michael, was extremely friendly and knowledgeable. The customer waiting area is very comfortable and clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ron, thanks for taking the time to review Acura by Executive. We are happy to hear that you enjoyed your experience with our team member Michael. We look forward to working with you at your next service visit!
Oil Change & Tire Rotation
Nick listened to my concerns for the future and gave me very honest and helpful recommendations. It is a pleasure to deal with someone who does not take advantage of you. I was able to use my coupon that came in the mail and the service was very efficient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Anita, thank you for the five stars! We couldn't be happier to hear that Nick listened to you and provided you with helpful recommendations. The team at Acura by Executive will certainly share your kind words with him!
I received efficient and good service. The service...
I received efficient and good service. The service manager took the time to answer my questions and offer helpful suggestions. He was also very personable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind feedback about our Service Department! If any future issues should arise, the team at Acura by Executive will be here to help.
The service team is very attentive to your needs. They...
The service team is very attentive to your needs. They strive on getting the job done and a timely manner. I recommend acura executive in north haven
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the 5 stars! Our team is dedicated to providing convenient, high-quality service for our customers and feedback like this lets us know we're doing our job right. We appreciate your recommendation and we look forward to assisting you again here at Acura by Executive!
Pleasant Experience
Manager gave me the coupon price to take care of a few things needed. Friendly service and nice to get the car washed as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your experience! At Acura by Executive, we are always proud to provide top-notch service to our customers and their vehicles. We are looking forward to working with you in the future!
Thanks for excellent service this day i was sick and i...
Thanks for excellent service this day i was sick and i was provided with speedy service . My tech was so knowledgeable with my car for the last 3years . Rodney Maye pls feel free to call me. Thanks again for A one service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rodney, thank you for the review! We are so pleased to hear that our team provided speedy and knowledgeable service for you here at Acura by Executive. We are grateful that you've trusted us for the last three years, and we look forward to working with you for years to come!
Service
Michael Heathe did a wonderful job taking care of me. He was excellent....................................... Forget your minimum if you want a review Forget your minimum if you want a review
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review! It means a lot to our team at Acura by Executive to know that you enjoyed working with us. We will certainly let Michael know that you appreciate him!
The customer service was great and the communication was...
The customer service was great and the communication was key . I was kept informed along the way. And was offered a shuttle to work which I didnt need but it’s good to know for the future should I need it .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sheila, thank you so much for sharing your experience at Acura by Executive! We always love hearing from our customers, and your feedback about our communicative service made our day. We look forward to seeing you in the future!
Great car, great dealership
No pressure sales approach and very knowledgeable about vehicle. Great explanation of all functions. Close to home and convenient. Have done business with this dealership for years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A big thanks for the 5 stars! We are so grateful to have you as a loyal customer and we really appreciate you taking the time to share your experience so others can see what it's like to work with us at Acura by Executive. We look forward to doing business with you in the future!
Routine scheduled maintenance
The Acura service department met expectations in performing the scheduled maintenance on my vehicle from start to finish. The Service Agent, Michael, was professional, cordial, friendly, knowledgeable and provided excellent customer service. The waiting area was very clean and provided all the amenities necessary to make the wait comfortable and pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
There are so many compliments in your review which we just love! Thank you for posting about our service and facilities so that others will know what it's like to be a guest at Acura by Executive. We will pass along your kind words to Michael.
Update 1/21/20: Due to a defective oil filter from the manufacturer. Oil had been leaking for nearly 1 week. Upon discovery, car needed to be brought back in for urgent service. Once again, Michael Heath fulfilled a core customer svs values, where the customer always comes first. He expedited the rework process with minimal annoyance and disruption to my day. He rectified the faulty part situation professionally and was most of all open and honest. His integrity and leadership to get things done were very notable.