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Dowling Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (108 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (108 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dowling Ford from DealerRater.

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Excellent customer service

This is the 10th vehicle I've bought from Rick Frame and, as always, the experience was terrific. He - and the dealership - actually cares... and it shows. I don't hesitate to recommend Rick Frame and the team at Dowling Ford - every chance I get.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Phil, thanks! rick is a great asset to our team and we'll be sure to let him know about your kind words and five stars. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Great no pressure experience

Rick Frame was very helpful and knowledgeable. Helped me find the right car and gave plenty of options. I would recommend friends and family to choose dowling for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Your positive review means a lot to us and we’re happy we could help you! Rick will be glad to hear about your kind words and five stars. We hope to be of service to you again! Take care!

used suv

i would like to thank Rick Frame for all his help getting my Ford Edge..... it was a pleasure working with you hope to see you again

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear that Rick was so great to work with! If you ever have additional questions or needs, please let us know! Take care!

Hassle free, no pressure experience

Dowling had the specific model / year / miles that I was looking for. I called ahead to make sure it was still available and headed down later that morning. Car was clean and presentable (which isnt always the case depending on where you go). After a test drive we sat back down the sales person (Rick) to discuss the price/financing. Honestly, I generally dread this stage of the process but the experience was straight forward, open, no pressure, etc. Trade in value was in line my reasearch/expectations, financing application was done on site and multiple offers were reviewed with me, No extra administrative or add-on fees. Picked up the car later that week. Final transaction/paperwork was quick and easy, no surprises, and I was on my way. Rick, the salesperson, was friendly, personable, responsive, professional, etc. Would ask for him again or provide his name to others heading to Dowling Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and congratulations on your new vehicle!

2016 JEEP CHEROKEE SPORT

Was anxiously trying to find a suv as close to "new" as possible after losing my Volkswagon in an accident on I95, I went to Milford, Brandford, Carmax, Danbury and around my residence in Norwalk and everything was expensive and high miles from the 3yr lease vehicles. Suv.com is where I found this deal for my vehicle, so a friend and myself went to Dowling Ford, Chesire, CT and test drove the Jeep, which I met with Richard in the used sales, the most friendly guy plus , he just put the plate on the car, gave me the keys and told me to go without him....Most other dealerships the sales guy is inside and talking your head off....Richard was very accommodating and patient with all of our questions and concerns about the vehicle only having 3,100 miles (basically new). Really enjoyed the service and also letting us test drive other vehicles to get a feel too!! I am enjoying my "new" - used car which drives excellent!!! Thank you and I would really recommend a consumer to visit them!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent Experience

My family has been buying from Dowling Ford for many years and we will continue to do so. Absolute gem of a dealership. No hassle or pressure...EVER!. The buying process is the best in the business and you never have to worry if you got the best price. Our new 2017 Ford Explorer is great! Thank you Rick!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Friendly and fast service

Have had to use Dowling's service for a airbag recall and a brake inspection. They were very friendly and honest. My car is a 2006 with low miles but I thought it was time to get brakes checked and would have been fine with replacing pads as the car is 11 yrs old. Its not making any noise so when they let me know the pads were at 80% front and 60% back of original life and didnt need replacing I was impressed as they easily could have sold me on new ones due to age. Both of the men who helped me were extremely friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ford Escape

No difficulties. Did everything on time. Cost was reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Bought a 2013 Mustang GT

Buying a car online and site-unseen is a first for me, a seemingly daunting task of trust and logistics especially when its a 12 hour trip. Rick Frame of Dowling Ford made the entire experience not only doable, but almost effortless. He made sure to go out of his way to make me feel secure in my purchase which really helped a lot. This is my 15th vehicle and I'm 39 years old. I have never had such a positive experience with a car dealer as I did this one! They are a small Ford dealership in Connecticut, so you get the attention you need to make the deal perfect. He didnt move on the price, but he did put all new tires, all new brakes and rotors on the car along with the full tank of gas, even let me pick the tires out! He also hooked me up with his shipper for a great price and the car was in my town in Indiana in under 24 hours! Thanks Rick! Love the car and I couldnt be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchase a used Edge

I visited several dealers in Ct. and Mass. Dowlng had the best selection of the vehicle I wanted. Jim Funaro was low key, very professional and made the entire process painless! Highly recommended!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your recommendation of our dealership! Thank you again for choosing Dowling Ford, Inc., and we hope to see you again soon!