Falvey's Motors

Title: Disappointed and Betrayed: Falvey Motors Fails to Live Up to Its Promises Rating: ★☆☆☆☆ As a longtime customer of Falvey Motors, I had always held this dealership in high regard. Over the past three decades, I have purchased more than 20 vehicles, both for myself and on behalf of my family members. However, after my recent experience with Falvey Motors, it saddens me to say that my loyalty has been shattered and my trust has been completely eroded. Just a few days ago, I purchased a used 2015 Jeep Wrangler from Falvey Motors. Initially, I was thrilled with my purchase, but my excitement quickly turned to disappointment when I discovered issues with the vehicle's radio. On the very first day, I noticed that the AM portion of the radio was malfunctioning, and shortly thereafter, the entire radio system ceased to function altogether. Considering my long-standing relationship with the dealership and the significant number of vehicles I have purchased, I expected Falvey Motors to take responsibility and make things right. However, instead of offering assistance or even considering a replacement, they callously dismissed my concerns, citing that the issue was not covered under the 30-day warranty. Falvey Motors prides itself on treating customers like family, yet when faced with a genuine problem, they conveniently abandon their so-called values. It is disheartening to witness a company that I once held in high esteem fail to live up to its own rhetoric. Even more disappointing is the fact that I actually attended high school with the owner, expecting better treatment due to our shared history. One would think that a reputable and customer-centric dealership would go above and beyond to rectify the situation. A standup establishment would have at least acknowledged the inconvenience and offered some form of assistance, even if it meant going beyond the warranty. Unfortunately, Falvey Motors demonstrated a complete lack of concern for customer satisfaction, leaving me feeling undervalued and ignored. This regrettable experience has forced me to reevaluate my relationship with Falvey Motors. They have clearly lost my future business, and I can confidently say that I will not be recommending them to anyone. It is disheartening to see a company that was once regarded highly by myself and my family abandon its principles and disregard the loyalty of its long-term customers. In conclusion, Falvey Motors has failed to live up to the expectations they set for themselves. Their lack of integrity, dismissive attitude, and refusal to address a legitimate concern have left me disillusioned and betrayed. I urge potential customers to think twice before placing their trust in a dealership that prioritizes profit over customer satisfaction.

Purchased a power wagon, always wanted one but found the dealership not so cooperative with fixing a problem with the truck. In The past when Tim was around, I always received great service and that is why I purchased it at this dealership. Now that Tim is no longer with us….and they replaced my brakes all they do is squeak! All I want is the original style and not the light weighted ones that they choose to put on my truck never even gave me the option!

Amazing experience!! Set everything up prior, drove 3 hours and all was as expected. Smooth easy transaction to get the wrangler I wanted with no ocer msrp charges. Greg and Rich are the best!! Will recommend to anyone I know for a CJDR!

Brought 2018 Jeep Renegade with sun roof motor problem identified day driven off lot. Seen by selling dealership twice, and again twice while under warranty at Falvey's. We explained to service dept it wasn't debris in tracking. Tracking was maintained and we'll lubed. Not wanting a huge job, or listening to the vehicle owner, they proceeded only with cleaning and redubricating. Knowing it was only a matter of time before the problem reoccurred, we chose NOT to continue using sunroof knowing we needed to find someone within 6 months, other than Falvey's, who would hear us and validate the motor problem while still under warranty. 6 months slipped by, warranty ran out, accidentally pushed sunroof button 4 weeks ago and motor permamtly is dead in open position (per Secor Saab/Jeep New London, who say they hear alot of unmanaged issues after Falvey repairs). Secor saab/jeep must now seal sunroof shut for $500, not under warranty, car is devalued. A doctor will listen to the patient for accurate testing and diagnosing to save a life. Not listening to the customer in this case either cost 4k for a new motor replacement or $500 to pwrmanently seal the roof shut. Lack of listening to the customer and spending time to verify the real problem hurt the customer. Service manager has no comment.

Reached out to Falvey’s after seeing a 2020 Jeep Cherokee Trailhawk advertised on their website. Test drove/purchased that afternoon. Easiest vehicle purchase experience ever. Dealt with Allie, TJ, Nik and Charlie. Highly recommend this family owned/operated dealership.

Bought a truck here and also serviced my truck here numerous times and every time I brought it in to be serviced somebody stole something out of the car, never seemed to have the part I needed so had to return most of the time.

Heater core leaking, Falveys insisted radiator had many leaks and pouring out coolant, must replace; made me have them replace it. Issue not corrected, they didn't look at heater core any of 4 visits for them to look at it or replace it. I was told I had to bring jeep back again and pay again for them to look at heater core. Pay again for what they were paid to do the first time and never did, really? Don't trust Falveys to do anything correctly.

As a woman buying a vehicle on her own, we’ve all heard the horror stories. But my experience at Falveys was fantastic!! All questions were patiently answered even the ones that seemed silly in hindsight. Everyone I dealt with was wonderful! My salesman was TJ and he was very patient and polite. The people working congratulated me on my new Jeep! Worked also with a kind man named Greg to sign papers and one of the owners came out to see if everything was ok. Nothing could have been easier!

Had van worked on. The repair is now leaking again. Worst group of mechanics I have ever seen !!! I would never bring my vehicle here ever again !! They charged me top dollar and got bad repair.

Tom was my sales man for my gladiator. I had a great experience up front with everything part of the sale. Listen to what I wanted. Everyone was great to work with could not ask for more. I would definitely buy from them again.