Brustolon Buick GMC

Every time I look at the horrendous job they did repairing my car I feel the need to write another review of this disreputable sham of a business "Satisfaction guaranteed" was the first lie they told me and "We would sincerely appreciate the opportunity to amend the situation, so please contact me directly." was the last lie they told me. If I could give them less than one star I would have. They attempted a simple repair and couldn't even handle that. I specifically requested OEM parts and they used an aftermarket front piece. The color was two shades darker blue than the car. The part looks like it was installed by someone that clearly did not know what he was doing. Both the right and left side seam overlapped at the top and underlapped at the bottom. Quite a feat when the seam is less than a foot long. The gap between the front piece and the hood was three times as wide as the original. They refuse to man up and correct their mistake. I left the car with them asked them to put on a real Factory part and to do it correctly. They said they would and also take care of the rental. They did not. The rental company told me they were never contacted. They told me they talked to my insurance company. They did not. They told me my insurance company (the one they did not contact) wants me to accept the repairs and to come and pick up the vehicle. As I said, the insurance company was never contacted by them. They have had my vehicle for three weeks now and so far have refused to correct their mistake. "STAY AWAY FROM BRUSTOLON". They will lie to you at every opportunity, they will do substandard work and refuse to correct major mistakes. Worst experience I have had with any repair shop. Thank you for responding with a telephone number that’s a automated directory that doesn’t list you. It’s been a week since I sent you an email. No response. I can imagine where my email went. Your response is nothing but lip service to make it appear like you would like to take care of the horrendous job you inflicted on my vehicle. Your nothing but a bunch of crooks.

This dealership has been terrible to deal with and no stars should be an option. I called the location to introduce myself and let them know my intent on buying the Tahoe on their lot and leaving the same day. Informed the the dealership of my arrival time and took time off from work to drive 1.25 hours away. Arrive and the car has not even gone through service after finding the car has been at the dealership for 6 days. Drive the car and it has a death shake, requested to see the car on the lift to see the undercarriage, told it is an insurance policy not to let customers go in service department. I am brought out back with Arvy who is the shadiest salesman i have seen in a while but i respectthat he doesn'thide it. Service assures me the magnaride is not leaking as i can only see the back struts. After going through all paperwork and adding the additional warranty i am told the car needs brakes all the way around and the car could be picked up tomorrow even after requesting i could leave with car the same day. Fast forward to the next day and wife picks up car, brought to my mechanic where you guest it the front magnaride is blown out, right turn signal does not work in mirror, gps is stuc in lake Ontario, phone charger on center counsel doesn't work, and the dvd entertainment center doesn't work and undercarriagehas the GM rust. When i call Arvy i am told they will look to see what the warranty will cover but they don't know. Also, the GM says the dvd entertainment isn't a safety issue so they will not concern themselves with the problem. Arvy asks me to wait until Monday to hear from him and no call comes , i call this morning and i am blown off by Chris H., because they are "trying" to get me a service appointment. Brustolon is Beware Rust Unusual Sales Tactics Only Listen on New Sales. This place will look to xxxx your pockets , have you sign and ignore you after. Find another location even if you have drive further.

Dealt with Joe Perry. Kept the process simple. Good car buying experience which is hard to believe.

Very helpful, got me into a car that fit my budget, mileage and year for a car! No pressure buying and very quick with all the paperwork!

Absolutely love greg!!! he’s the best ever !! made sure everything was all set for me and was the best!! Customer service was the best ever!!

RICH Schoen is the man. Great person made our buying a used car experience easy and enjoyable. Friendly guy very personable. Would recommend buying a car from Brustelon 🤩

Jim was delightful! He was so gracious and kind. I appreciate how easy going her was! Loved how he gave us space when we needed it but was there to answer any questions.

Fast, easy and efficient. Joe Perry was great to work with. Love the RS5! It’s a beast!

They have zero regard for working people and waste their time. I do not recommend.

I had talked with Chris at this dealership, looking for a trade value for my 2016 GMC Sierra SLT All Terrain, against a 2020 GMC Sierra SLT that I was extremely interested in. I live about 187 miles away (saw the add on Autotrader.com). I gave Chris my VIN for my truck, he met with a manager, and they agreed on $33k ... pending seeing it for real. My truck is "Very Good" and that is being conservative ... When I got there, they low balled me with a trade of $30k. After some heated discussion, they did come up a bit, but we were still $1k off. I told them I was willing to pay their asking price for their truck and wanted a fair trade-in for mine - Apples to Apples ... I finally told them I wasn't playing their game and walked out the door and drove 187 miles back home. I am totally upset that they couldn't have been honest the night before and told me no way on $33K ... I wouldn't have wasted a day off from work, almost 400 miles, and lots of gas. I will NOT ever recommend this dealership ... Beware!!